Call Center Operations Manager Jobs Near Me

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

This role will work out of our Morse Road campus. Shift hours are PM; 2-10:30 pm, excluding overtime.

Our company-owned distribution and fulfillment centers located in central Ohio are core to our operations. We also use third-party distribution centers, third-party-operated direct channel fulfillment centers and pop-up fulfillment facilities as needed, located throughout North America, to better position inventory geographically. Construction was completed on our largest fulfillment distribution center in 2022, located in Commercial Point, Ohio. With more than one million square feet of space and innovation, this distribution center provides us with additional growth capacity for our direct business, an important part of our omnichannel organization.

The Operations Manager will have responsibilities for leading the daily operation of multiple departments within the distribution center and creating a welcoming, positive, and fun working environment. Serves as the connection between business success and customer experience through leading exempt and non-exempt teams, driving business objectives, leading change, and living our values.

• Uses understanding of the larger supply chain network to run and drive end-to-end business and departmental objectives.
• Develops and implements appropriate plans to achieve desired results in a timely manner with thoughtful change management navigation.
• Analyzes data and information to identify new opportunities for cost reduction and innovation; provides thoughtful recommendations & standard processes.
• Develops and maintains collaborative relationships with the brand, cross-functional partners and key stakeholders across the logistics network.
• Coaches and develops team by providing feedback on performance which is timely, specific and accurate; focusing on strengths and development needs; encourages team to generate ideas and implement when possible.
• Consistently motivates, recognizes and rewards individual and team accomplishments.
• Convert high level strategy into operational plans that consist of comprehensive action steps for self and team; clarifies roles and responsibilities for each team member ensuring understanding and commitment to specific objectives and a collaborative work approach.
• In partnership with the Environmental Health and Safety Coordinator, supports compliance and performance improvements pertaining to Safety and Regulatory expectations.

• Leadership experience & consistent track record of success around developing talent in a high volume, associate focused environment.
• Demonstrates strong interpersonal, organizational, and thinking skills.
• Able to multi-task & handle conflicting priorities.
• Ability to work with and influence associates and leaders at varying levels of responsibility and functional expertise.
• Computer skills within Microsoft Office Suite and the ability to effectively learn new systems.

• Degree or relevant work experience.

Core Competencies

• Drives Results
• Action Oriented
• Collaborates
• Decision Making

• Nimble Learning

Benefits

• Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include: 

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.

• No-cost mental health and well-being support through our Employee Assistance Program (EAP).

• 401k with company match and Associate Stock Purchase program with discount.

• Opportunity for paid time off, paid parental leave and access to family building benefits.

• Home, auto and pet insurance and a company-provided Care.com subscription.

• Tuition reimbursement and scholarship opportunities for post-secondary education.

• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.

• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.

We only hire individuals authorized for employment in the United States.