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Call Center Operations Manager Jobs in Miami, FL

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Proficiency with customer relationship management (CRM) software. * Certification in customer service or call center operations. Responsibilities: * Handle a high volume of inbound and outbound calls ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ... The Call Center Agent will contribute to the smooth operation of the contact center by maintaining ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ... The Call Center Agent will contribute to the smooth operation of the contact center by maintaining ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ... The Call Center Agent will contribute to the smooth operation of the contact center by maintaining ...

Biz Voice Boost

Call Center Representative

Miami, FL · On-site

$15.25 - $19.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

New

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...

09 Build

Call Center Manager

Miami, FL · On-site

Description As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 ...

09 Build

Call Center Manager

Miami, FL · On-site

$75K/yr

As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 callers working ...

Alphabe Insight

Call Center Representative

Hollywood, FL · On-site

$40K - $44K/yr

Call Center Representative We are seeking a professional and customer-focused Call Center ... Opportunities to build valuable event management and communication skills. * Stable full-time ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Miami, FL

Call Center Operations Manager information

See Miami, FL salary details

$30.1K

$70.5K

$129.6K

How much do call center operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center operations manager in Miami, FL is $70,478.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $87,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Miami, FL? For Call Center Operations Manager jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Miami, FL look for? The top searched job categories for Call Center Operations Manager jobs in Miami, FL are:
What cities near Miami, FL are hiring for Call Center Operations Manager jobs? Cities near Miami, FL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Miami, FL as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,478 per year, or $33.9 per hour.

Call Center Agent

Independent Living Systems

Miami, FL • On-site

$14.25 - $19/hr

Full-time

Re-posted 12 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a call center environment, preferably within healthcare or a related field.
  • Ability to manage high volume call center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate call center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical call centers.
  • Knowledge of healthcare terminology and patient privacy regulations such as HIPAA.
  • Proficiency with customer relationship management (CRM) software.
  • Certification in customer service or call center operations.

Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries.
  • Document call details and update patient records using call center phone systems and clerical tools.
  • Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary.
  • Maintain compliance with healthcare regulations and organizational policies during all communications.


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