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Call Center Operations Manager Jobs in Miami, FL

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$35K - $39K/yr

Our team plays an essential role in keeping operations organized, communication clear, and clients ... Ability to manage multiple tasks in a fast-paced environment. * Attention to detail and accuracy.

Park 6 Logistics

Call Center Agent

Miami, FL

Our team plays an essential role in keeping operations organized, communication clear, and clients ... Ability to manage multiple tasks in a fast-paced environment. * Attention to detail and accuracy.

Limitless East Marketing

Call Center Agent

Miami, FL

$35K - $39K/yr

Our team plays an essential role in keeping operations organized, communication clear, and clients ... Ability to manage multiple tasks in a fast-paced environment. * Attention to detail and accuracy.

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Miami, FL

Call Center Operations Manager information

See Miami, FL salary details

$30.1K

$70.5K

$129.6K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Miami, FL is $70,478.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $87,000.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Miami, FL?

For Call Center Operations Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Miami, FL look for?

The top searched job categories for Call Center Operations Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Call Center Operations Manager jobs?

Cities near Miami, FL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Miami, FL as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $70,478 per year, or $33.9 per hour.

Contact Center Reporting & Data Analyst

Mount Sinai Medical Center

Miami Beach, FL • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Contact Center Reporting & Data Analyst
$60K-$75K
Hybrid work schedule, must be w/in commuting distance to the hospital
As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Job Summary:
The Reporting & Data Analyst will be responsible for gathering, analyzing, and interpreting data from various sources to improve the operational efficiency of the medical center. A key focus of this role involves optimizing call center operations, which serve as the central hub for all patient phone interactions. By preparing detailed reports and actionable analytics, you will evaluate Key Performance Indicators (KPIs), identify trends, and provide insights that enhance patient care and streamline workflows. Collaborating with cross-functional teams-including healthcare providers, administrative leadership, and call center management-you will play a vital role in driving data-informed decisions that improve service delivery and overall patient outcomes.
Key Responsibilities:
  • Data Collection and Analysis: Collect and analyze data from various sources, including call center interactions, patient records, and operational metrics, to identify patterns, inefficiencies, and opportunities for improvement.
  • Call Center Performance Analysis: Monitor and assess KPIs such as call volume, wait times, call resolution, and customer satisfaction, providing insights to optimize call center operations and improve the patient experience.
  • Reporting and Dashboards: Design and maintain real-time dashboards and reports to track call center and clinical performance. Share insights with stakeholders to drive data-informed decision-making.
  • Operational Insights: Analyze workflows and processes within the call center to identify areas for improvement, offering recommendations to enhance patient interactions and overall operational efficiency.
  • Collaboration with Teams: Work closely with call center managers, IT, and others to align data insights with organizational objectives and improve service delivery across the board.
  • Risk and Compliance Tracking: Ensure compliance with healthcare regulations (e.g., HIPAA) and track quality assurance metrics, helping the call center meet regulatory standards.
  • Customer Experience Optimization: Use data analysis to enhance patient satisfaction, analyzing feedback, call interactions, and service delivery patterns to suggest process improvements.
  • Continuous Improvement: Contribute to initiatives aimed at improving both call center performance and patient outcomes, supporting process enhancements and team training based on data-driven findings.

Requirements:
  • Education: Bachelor's degree in quantitative, Healthcare Analytics, Business Administration, or related field.
  • Experience: 3+ years of experience in data analysis or a similar role, strong analytics skills, with preference for experience in healthcare and/or call center operations.

Skills:
Strong analytical skills and familiarity with healthcare data (e.g., patient records, appointment scheduling).
Knowledge of call center metrics such as call handling times, resolution rates, and customer satisfaction.
Proficiency in tools such as Excel, SQL, Tableau, Power BI, or similar for data analysis and visualization.
Strong communication skills with the ability to present data insights to non-technical audiences and collaborate effectively across departments.
Desired Qualifications:
  • Familiarity with EMR systems (e.g. EPIC) and call center platforms (e.g., Salesforce, Five9)
  • Knowledge of HIPAA and compliance standards related to healthcare data
  • Experience in predictive modeling or statistical analysis to support decision-making
  • Familiarity with patient feedback systems and satisfaction surveys
  • Project management experience, especially in process improvement within healthcare
  • Previous exposure to call center optimization in a healthcare or customer service setting

Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:
• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program

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