Call Center Operations Manager Jobs in Miami, FL

I. Job Summary

This position is on-site Monday-Thursday and will require some overnight travel within FL throughout the year.
This position is responsible for developing, writing, and editing sales proposals, presentations, and marketing support material. Conducts opportunity-based market research and manages tools to assist the sales organization in targeting high potential accounts and developing value propositions. This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs, developing proposal task lists, writing responses, tracking proposal development, pricing, and producing marketing collateral to support sales efforts. Understands the waste industry, waste industry technologies and market, sustainability trends in business, and how to solicit work from accounts. This role works extensively with the sales organization as well as with managers and senior leaders from every functional area within WM.
II. Essential Duties and Responsibilities
 

• Serves as liaison and interfaces with sales teams in making recommendations for communications, needs and strategies including, but not limited to proposals, pricing, RFP's, letters, etc.
• Administers current proposal writing team (e.g. two marketing analysts and an intern); mentors and guides work and habits as appropriate; provides daily feedback and makes suggestions for improvement as needed.
• Manages proposal writing process and module program; makes suggestions for improvements and creates efficiencies in current processes.
• Creates and maintains market and competitive intelligence that delivers actionable information on customer and competitor initiatives as well as service capabilities to the sales team and assists in the development of competitive sales plans.
• Functions as a communications department/resource regarding internal and external communications including but not limited to newsletters and surveys.
• Locates and manages research data sources and resources as needed for field (e.g. Lexis-Nexis, Hoover's, First Research, Environmental Business Journal Report, etc.); stays abreast of new sources and makes field aware of data and capabilities: o Performs market research to increase the number of quality prospects in the sales pipeline that will result in a shortened sales cycle and increased close rate o Identifies market trends impacting customers' businesses and assists sales in formulating value propositions that deliver thought leadership to the market place o Translates opportunity/customer needs into new solutions with recommended sales approach
• Collaborate with the sales team to identify external market dynamics that create emerging and accelerating trends within our customers' industries, and provides guidance to the sales team to leverage this research into meaningful account strategies; includes leading the sales team in workshops to develop such strategies and actions plans.
• Assists the sales organization in planning and equipping trade show events.
• Performs other duties as assigned.
• Participates in special projects

III. Qualifications 
A. Required Qualifications 
 

• Bachelor's Degree (accredited) in Sales, Marketing, Advertising, Business Administration, Communications or similar area of study, or in lieu of degree,
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 5 years related work experience (in addition to education requirement).

B. Preferred Qualifications 
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.