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Call Center Operations Manager Jobs in Miami, FL

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$34K - $39K/yr

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami ... Strong organizational and time-management skills * Comfortable working in a fast-paced environment

Catch Vibe Voice

Call Center Agent

Miami, FL

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami ... Strong organizational and time-management skills * Comfortable working in a fast-paced environment

Limitless East Marketing

Call Center Agent

Miami, FL

$34K - $39K/yr

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami ... Strong organizational and time-management skills * Comfortable working in a fast-paced environment

Uloop Inc.

CC Supervisor

Miami, FL · On-site

$50 - $70/hr

Manage team schedules and ensure adequate call center coverage. * Handle escalated customer issues ... Work with other departments to support campaigns, promotions, and operational improvements.

New

Del Toro Insurance

CC Supervisor

Miami, FL · On-site

Manage team schedules and ensure adequate call center coverage. * Handle escalated customer issues ... Work with other departments to support campaigns, promotions, and operational improvements.

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Miami, FL

Call Center Operations Manager information

See Miami, FL salary details

$30.1K

$70.5K

$129.6K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Miami, FL is $70,478.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $87,000.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Miami, FL?

For Call Center Operations Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Miami, FL look for?

The top searched job categories for Call Center Operations Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Call Center Operations Manager jobs?

Cities near Miami, FL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Miami, FL as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $70,478 per year, or $33.9 per hour.

Call Center Agent

Alphabe Insight Inc

Miami, FL • On-site

$34K - $39K/yr

Full-time

Re-posted 3 days ago

Job description

Company Description
At Catch Vibe Voice, we believe every conversation is an opportunity to create a positive and lasting impression. We are a growing, people-focused company committed to delivering professional communication and exceptional customer experiences.
Our team thrives in a collaborative, energetic environment where strong communication, personal development, and career growth are encouraged.
Job Description
Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami, FL.
In this role, you will communicate directly with customers, respond to inquiries, provide accurate information, and help ensure every interaction reflects the high standard of service our company represents.
This position is ideal for someone who enjoys working with people, communicates confidently, and wants to develop valuable customer service and professional communication skills.
Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently
  • Assist customers with questions, requests, and general inquiries
  • Provide clear and accurate information regarding company services
  • Maintain a friendly, professional, and solution-oriented approach
  • Document customer interactions and update records accurately
  • Follow company communication procedures and service standards
  • Identify customer needs and provide appropriate assistance
  • Collaborate with team members to maintain a high-quality customer experience
  • Meet individual and team performance expectations
  • Represent Catch Vibe Voice with professionalism during every interaction

Qualifications
  • Strong verbal communication and active listening skills
  • Professional and positive attitude
  • Customer-focused mindset
  • Ability to communicate clearly and confidently
  • Strong organizational and time-management skills
  • Comfortable working in a fast-paced environment
  • Ability to handle multiple conversations and priorities effectively
  • Reliable, adaptable, and willing to learn
  • Strong problem-solving and interpersonal skills
  • Ability to work effectively both independently and as part of a team

Additional Information
  • Competitive salary of $34,000 - $39,000 per year
  • Full-time employment
  • Career growth and advancement opportunities
  • Professional training and ongoing development
  • Opportunity to strengthen communication and customer service skills
  • Supportive and collaborative team environment
  • Opportunities to take on additional responsibilities as you grow
  • Valuable experience in customer relations and professional communication
  • Structured environment designed to support long-term professional development

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