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Call Center Operations Manager Jobs in Virginia (NOW HIRING)

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Call Center Operations Manager information

See Virginia salary details

$31.2K

$73.1K

$134.3K

How much do call center operations manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for call center operations manager in Virginia is $73,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $90,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Virginia? The most popular types of Call Center Operations jobs in Virginia are:
What are popular job titles related to Call Center Operations Manager jobs in Virginia? For Call Center Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Virginia look for? The top searched job categories for Call Center Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Call Center Operations Manager jobs? Cities in Virginia with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in VA? For Call Center Operations Manager jobs in VA, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,055 per year, or $35.1 per hour.

Call Center Operations / Shift Lead

STRUCTION SOLUTIONS

Quantico, VA • On-site

$17 - $19/hr

Contractor

Posted 21 days ago

Job description

About the program
Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement. Positions are contingent upon contract award and final customerapproval.
Position summary
The Call Center Operations Supervisor leads a shift oroperational team supporting WWCC live-answer operations, outreach execution,social media monitoring, quality control, escalation, and documentationdiscipline. The Supervisor ensures CCRs and related support staff meetoperational standards and provides immediate coaching when performance,documentation, or service quality issues arise.
Key responsibilities
• Supervise CCRs and/or outreach personnel duringassigned shifts.
• Maintain live-answer discipline, call coverage,escalation, and queue awareness.
• Monitor call handling, documentation quality,outreach attempts, and social media engagement timeliness.
• Support daily shift handoff, staffing coverage,schedule adherence, and absence replacement.
• Review call records and support QA sampling,coaching, and corrective action.
• Escalate urgent or high-risk situations undermandatory reporting and program protocols.
• Support monthly metrics collection andperformance reporting by location and FTE.
Minimum qualifications
• High school diploma or equivalent required;associate or bachelor's degree preferred.
• At least three years of call center, customerservice, veteran support, case management, or contact center operationsexperience.
• At least one year of supervisory, team lead,shift lead, or quality oversight experience.
• Experience using CRM, case management, callmanagement, or Microsoft 365 collaboration tools.
• U.S. work authorization required; U.S.citizenship may be required for Government system access.
• Ability to complete background/securityprocessing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA,information security, and program-specific training.
• Strong written documentation skills; allcontacts and actions must be accurately documented in Government systems suchas MCWIITS.
• Commitment to confidentiality, professionalism,mandatory reporting requirements, and respect for Marine Corps culture.
Preferred qualifications
• Military, veteran, military spouse, or MarineCorps culture experience.
• Experience in 24/7 operations, healthcareaccess, crisis support, veteran benefits, military family programs, orGovernment contract environments.
• Knowledge of HIPAA, Privacy Act, PII, CUI, orDoD information security requirements.
Location:
  • Contractor Facility, Government Facility, Hybrid

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