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Call Center Operations Manager Jobs in Virginia (NOW HIRING)

Maximus

Manager - Call Center

VA · On-site +1

General information Job Posting Title Manager - Call Center Date Tuesday, June 30, 2026 City Remote ... Overview Oversee the daily operations of the assigned program to ensure smooth operational ...

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Call Center Operations Manager information

See Virginia salary details

$31.2K

$73.1K

$134.3K

How much do call center operations manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for call center operations manager in Virginia is $73,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $90,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
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What job categories do people searching Call Center Operations Manager jobs in Virginia look for? The top searched job categories for Call Center Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Call Center Operations Manager jobs? Cities in Virginia with the most Call Center Operations Manager job openings:
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Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,055 per year, or $35.1 per hour.

Manager, Call Center Operations

Mosaic Pharmacy

Sterling, VA • Remote

$90K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Description

Manager, Call Center Operations 

Mosaic Pharmacy Service 

Fully Remote (US)     Patient Enrollment and Contact Center 


Company Overview 

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans. 


RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives. 


How You'll Make a Difference 

In this role, you will lead the team that serves as Mosaic's front door for medically complex seniors and their families, ensuring every interaction reflects the quality, compassion, and operational excellence our patients deserve. 


Your work directly supports underserved seniors across the country, helping more of them get connected to the kind of pharmacy care that keeps them safer, healthier, and more independent at home. 


What You'll Do 

  • Oversee inbound and outbound call center operations across phone, digital, and chat channels. 
  • Lead, coach, and develop Team Leads, setting clear performance expectations aligned to KPIs and enrollment goals. 
  • Monitor call center performance against quality, productivity, and patient-experience metrics, and implement improvement plans where needed. 
  • Manage staffing, queues, and coverage planning to ensure consistent, compliant service levels. 
  • Serve as the escalation point for complex patient or staff issues. 
  • Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated patient experience. 
  • Support hiring, onboarding, and ongoing training activities for the team. 
  • Drive continuous improvement initiatives across workflows, tools, and processes. 
  • Prepare and present performance reports to leadership. 


Compensation 

The expected salary range for this position is $90k - $100k. This role is eligible for a 10% annual performance-based bonus. Actual compensation within the range is determined by factors including experience, skills, and internal equity. 


Benefits 

RxAnte offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include: 

  • Medical, dental, and vision coverage with prescription benefits, with RxAnte paying 100% of the employee-only premium 
  • A Health Savings Account with company contributions 
  • A 401(k) retirement plan with an employer match 
  • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available 
  • An Employee Assistance Program and a benefits Customer Advocate service 
  • Paid time off and paid company holidays 
  • Company-provided laptop and phone to support remote work 
  • Support for professional development and training 

What We're Looking For
Required 

  • 3 or more years of progressive call center leadership experience, including leading Team Leads or supervisors. 
  • Strong understanding of call center KPIs, workforce management, and operational metrics. 
  • Excellent communication and leadership skills, with proven ability to develop and motivate frontline supervisors. 
  • Demonstrated ability to operate independently, addressing situations head on with sound judgment and discernment about when to escalate or ask for help. 
  • Dedicated, distraction free home working environment.  
  • Ability to support occasional evening and weekend coverage as business needs require. May on occasion need to travel to Sterling, Virginia for team members and leadership presence.  
  • Will report to the VP, Member Engagement  
  • Must be authorized to work in the U.S. without company-sponsored visa sponsorship. 

Preferred 

  • Healthcare, pharmacy, or insurance call center experience. 
  • Experience leading a remote-first or hybrid call center team. 


Conditions of Employment All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.   


Equal Employment Opportunity 

RxAnte, and subsidiary of Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. 


Recruitment Fraud Notice 

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps. 

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