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Call Center Operations Manager Jobs in Virginia (NOW HIRING)

KBR, Inc.

Space Operations Center Manager

Chantilly, VA · On-site

$177K - $216K/yr

Space Operations Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR, Inc.

Space Operations Center Manager

Springfield, VA · On-site

$177K - $216K/yr

Space Operations Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR

Space Operations Center Manager

Chantilly, VA · On-site

$177K - $216K/yr

Space Operations Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Veredus - DC

Network Operations Manager

Arlington, VA

$115K - $140K/yr

Oversee and manage operations: voice, video, and data networks along with supporting and ensuring ... Qualifications * 6-8 years of LAN/WAN, VOIP, Virtualization, and also Call Center experience * 1-3 ...

Digital Realty

Manager Data Center Operations

Manassas, VA · On-site

$167K/yr

Manager Data Center Operations Your role The Manager Data Center Operationsis responsible for overseeing the execution of local data center operations at one or more data center properties. Data ...

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA

Contact center operations management * Customer Relationship Management (CRM) systems (Salesforce or similar) * Automated Call Distribution (ACD) and Interactive Voice Response (IVR) systems * SLA ...

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

... telephone operations support in a fluid, fast paced environment, to answer and manage incoming ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

Mr. Rogers Windows/Renewal by Andersen

Be Seen First

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

Contact center operations management * Customer Relationship Management (CRM) systems (Salesforce or similar) * Automated Call Distribution (ACD) and Interactive Voice Response (IVR) systems * SLA ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Virginia

Call Center Operations Manager information

See Virginia salary details

$31.2K

$73.1K

$134.3K

How much do call center operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center operations manager in Virginia is $73,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $90,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are the most commonly searched types of Call Center Operations jobs in Virginia?

The most popular types of Call Center Operations jobs in Virginia are:

What are popular job titles related to Call Center Operations Manager jobs in Virginia?

For Call Center Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Virginia look for?

The top searched job categories for Call Center Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for Call Center Operations Manager jobs?

Cities in Virginia with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in VA?

For Call Center Operations Manager jobs in VA, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,055 per year, or $35.1 per hour.

Space Operations Center Manager

KBR, Inc.

Chantilly, VA • On-site

$177K - $216K/yr

Full-time

Re-posted 14 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

142nd of 447 rated engineering

Job description

Title:
Space Operations Center Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
  • Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
  • Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
  • Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Space Operations Center Manager to join our team. As the Space Operations Center Manager, you will direct operations and integration activities at the Space Operations Center to synchronize contractor efforts across all technical requirements and do so in coordination with the manager of the partner Space Operations Center.
Primary Responsibilities:
  • Mission Monitoring & Real-Time Operations
    • Maintain continuous oversight of satellite and ground system operational status.
    • Ensure timely detection of mission impacts, anomalies, or system degradations.
    • Coordinate immediate triage and direct the response to mission-impacting events.
  • Incident & Crisis Management
    • Serve as first-line operational authority during system incidents
    • Lead incident response teams and coordinate with engineering, security, and intel partners.
    • Provide operational recommendations to senior leadership during time-sensitive events.
  • Command, Control, & Communications (C3) Oversight
    • Ensure reliable communications flow between organization, mission partners, and national intelligence customers.
    • Validate reporting, alerts, and operational updates are accurate and timely.
    • Oversee operational message traffic, executive notifications, and situational reporting.
  • Leadership & Workforce Management
    • Lead a 24/7 operations shift workforce consisting of operators, analysts, and technical specialists.
    • Train, certify, and evaluate operations personnel for mission readiness.
    • Establish performance standards, workflow processes, and knowledge management practices.
  • Coordination with mission partners
  • Reporting & Executive Communication
    • Provide senior leadership with accurate, timely operational summaries and incident reports.
    • Deliver briefs, mission health updates, and significant activity summaries.
    • Ensure reporting supports national-level situational awareness.

Required Qualifications:
  • Master's Degree plus 11 years of relevant space domain awareness / operations experience with demonstrated expertise or bachelor's degree with 12 years of relevant experience with demonstrated experience with demonstrated expertise or No Degree with 14 years of relevant experience with demonstrated experience with demonstrated expertise
  • 2 years relevant operations floor experience
  • 7 years combined experience in space enterprise operations, including working knowledge of systems integration, dependencies and data flows
  • Active TS/SCI with Poly required to be considered
  • Familiarity with DOD satellite operations
  • Be able to perform contract tasks independently and lead teams
  • Strong oral and written communications skills

Basic Compensation:
$177,300 - $216,600
This range is for the Virginia area only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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