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Call Center Operations Manager Jobs in Virginia (NOW HIRING)

Veredus - DC

Network Operations Manager

Arlington, VA

$115K - $140K/yr

Oversee and manage operations: voice, video, and data networks along with supporting and ensuring ... Qualifications * 6-8 years of LAN/WAN, VOIP, Virtualization, and also Call Center experience * 1-3 ...

USO

May direct and manage vendors.* * Help to maintain Center operations within budget. Monitor and ... maintain, and accurately report on inventory, and handle cash. Provide data for financial ...

Addison Group

Call Center Specialist

Tysons Corner, VA · Hybrid

$24 - $25/hr

Dispute Resolution Specialist (Call Center Specialist) Industry: Nonprofit / Consumer Services ... Exposure to dispute resolution and case management operations * Professional development and ...

Luxury Bath Technologies

Call Center Representative

Richmond, VA · On-site

$15.75 - $19.75/hr

Call Center Representative Company: Luxury Bath of Richmond Location: Fredericksburg, VA Job Type ... Basic computer skills and ability to learn CRM systems * Positive attitude and ability to work in a ...

Luxury Bath Technologies

Call Center Representative

Richmond, VA · On-site

$15.75 - $19.75/hr

Call Center Representative Company: Luxury Bath of Richmond Location: Fredericksburg, VA Job Type ... Basic computer skills and ability to learn CRM systems * Positive attitude and ability to work in a ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Virginia

Call Center Operations Manager information

See Virginia salary details

$31.2K

$73.1K

$134.3K

How much do call center operations manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for call center operations manager in Virginia is $73,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $90,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Virginia? The most popular types of Call Center Operations jobs in Virginia are:
What are popular job titles related to Call Center Operations Manager jobs in Virginia? For Call Center Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Virginia look for? The top searched job categories for Call Center Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Call Center Operations Manager jobs? Cities in Virginia with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in VA? For Call Center Operations Manager jobs in VA, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,055 per year, or $35.1 per hour.

Network Operations Manager

Veredus - DC

Arlington, VA

$115K - $140K/yr

Other

Retirement, PTO

Posted yesterday

Job description

Company Description

Direct-Hire, Salary Range: $115k-$140k

Our client, a very reputable Product firm is looking to hire Network Operations Manager.  Looking for a Technical leader who will be responsible for managing the networks and data center operations. Overseeing 8 total, the Network Ops Manager mus be able to mentor, train, lead/develop.   

Benefits- 20 days PTO, Equity + Bonus potential, 8% 401(k) Contribution

Job Description
    • Oversee and manage operations: voice, video, and data networks along with supporting and ensuring both data centers are operating reliably and with an up time of no less than 99.95%. 
    • Responsible for the direction of the unit and serves as the team lead. 
    • Responsible for planning, organizing and managing the team - comprised of technical professionals.
    • Act as a point of escalation to resolve complex request or issues.
    • Assist Sr. Director/CIO with IT operational plans.
    • Assist in the test of various disaster recovery and business continuity/contingency plans.
    • Ensure all aspects of the network and data center adhere to standards with regard to rack, stack, power utilization, cabling, and labeling.
    • Implement and enhance technology standards, based on best practices - ensuring high system availability and providing an architecture that is easily sustainable, compatible, and scalable for future implementations.
    Qualifications
    • 6-8 years of LAN/WAN, VOIP, Virtualization, and also Call Center experience
    • 1-3  years' team or department lead experience.
    • Experience with Cisco network technologies and VMware Technologies
    • B.S. in Information Systems, Computer Science, Business, or related major; or equivalent business experience.
    • Prior team lead experience within an IT organization.
    • Excellent customer service and communication skills.
    • Excellent interpersonal skills, professionalism, and maturity.
    • Strong work ethic with an infectious customer focused can-do attitude

    Bonus Experience 

    • Cisco Call Manager
    • Unix/Linux experience
    • Network Storage
    Additional Information

    Veredus, A Hays Company is the leader in IT staffing and recruitment. With our local market knowledge and global reach, we better understand your specific needs and find you the perfect person or position. Our recruiting experts provide you a personal service to make the right match to help your or your business grow and succeed. 

    We specialize in 22 functional areas of IT, in 20 industry sectors across 30 states, to provide you an expert service. 

    We are an award winning company with total commitment to quality, integrity, and first class service. That's what makes us the trusted partner you can count on. 

    For more information visit www.vereduscorp.com or www.hays-us.com

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