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Customer Support Manager Jobs (NOW HIRING)

AxisCare

Customer Support Manager

Waco, TX

-Customer Support Manager Reports To:Director of Customer Support Department:Customer Support Location:In Office(Company Headquarters, Waco, TX) Role Type:Full-Time Summary The Customer Support ...

Alphabe Insight Inc

Customer Support Manager

Raleigh, NC · On-site

$63K - $69K/yr

We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...

Breville

Customer Support Manager

Seattle, WA

The Customer Support Manager is responsible for leading the day-to-day operations of the North America SCBU support team and maintaining the high standard of care our customers expect. This role ...

Breville

Customer Support Manager

Seattle, WA

The Customer Support Manager is responsible for leading the day-to-day operations of the North America SCBU support team and maintaining the high standard of care our customers expect. This role ...

Via

Customer Support Manager

Tulare, CA · On-site

$60K - $75K/yr

As a Customer Support Manager, you will lead a large frontline operations team responsible for both customer support and real-time dispatching functions. You'll own the performance of your team ...

Wheels Up

Customer Support Manager

Los Angeles, CA · Hybrid

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

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How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What cities are hiring for Customer Support Manager jobs? Cities with the most Customer Support Manager job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Manager jobs? The top employers for Customer Support Manager jobs are:
What states have the most Customer Support Manager jobs? States with the most job openings for Customer Support Manager jobs include:
Customer Support Manager

Customer Support Manager

Wonder Works Construction Corp.

Fort Pierce, FL • On-site, Remote

$20 - $35/hr

Full-time

Posted 29 days ago

Job description

Company Description
Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987.
The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.
Job Description
We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.
Pay: $20.00 - $35.00 per hour.
Customer Support Manager Responsibilities:
  • Managing the customer support department's day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.

Qualifications
Customer Support Manager Requirements:
  • High school diploma or equivalent.
  • Proven experience as a Customer Support Specialist, preferably within a similar environment.
  • Thorough knowledge of legislation pertaining to consumer protection.
  • Prior experience in a managerial or supervisory role will be advantageous.
  • Top-notch oral, written, and interpersonal abilities.
  • Well-developed arbitration skills with the ability to remain impartial.
  • Affinity for multitasking with precision.
  • Capacity to accept and utilize constructive criticism.
  • Alignment with our company's values.

Additional Information
Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier.
All your information will be kept confidential according to EEO guidelines.

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