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Customer Support Manager Jobs (NOW HIRING)

Alphabe Insight Inc

Customer Support Manager

Tampa, FL · On-site

$55K - $61K/yr

The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader ...

Codis

Customer Support Manager

Chesterfield, MO · On-site

As a Customer Support Manager, you'll serve as the primary point of contact for assigned customer accounts while partnering closely with Sales, Supply Chain, Production, Quality, and Finance to ...

Motorola

Customer Support Manager

Dallas, TX · On-site

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products. * Manage Enterprise contracts with ...

Motorola

Customer Support Manager

Houston, TX · On-site

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products. * Manage Enterprise contracts with ...

Pella Corporation

Customer Support Manager

Geneva, IL · On-site

$93K - $117K/yr

The Customer Support Manager is responsible for managing the order fulfillment and customer support processes at assigned branch locations. This includes responsibility for exercising independent ...

Common CENTS Solutions

Customer Support Manager

Customer Support Manager Location: Remote Reports To: VP of Operations, BEC Legal Systems Travel: Estimated 5-10%: periodic visits to the Cincinnati office, occasional client sites, and industry ...

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

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Customer Support Manager information

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How much do customer support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer support manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
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What cities are hiring for Customer Support Manager jobs?

Cities with the most Customer Support Manager job openings:

What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

Who are the top companies hiring for Customer Support Manager jobs?

The top employers for Customer Support Manager jobs are:

What states have the most Customer Support Manager jobs?

States with the most job openings for Customer Support Manager jobs include:

What are popular job titles related to Customer Support Manager jobs?

For Customer Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Support Manager

Tampa, FL • On-site

Alphabe Insight Inc
Marketing • 51 - 200 employees
Learn more about Alphabe Insight Incexternal

$55K - $61K/yr

Full-time

Re-posted 13 days ago

Job description

Company Description
Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact.
Job Description
Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.
Responsibilities
  • Lead and manage the customer support team to ensure effective and efficient service delivery.
  • Implement and optimize customer service strategies, workflows, and best practices.
  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.
  • Handle escalated customer inquiries with professionalism and sound decision-making.
  • Collaborate with internal departments to streamline communication and enhance the customer journey.
  • Train, mentor, and develop team members to strengthen skills and overall performance.
  • Prepare regular reports on customer feedback, service trends, and team progress.

Qualifications
Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.
Responsibilities
  • Lead and manage the customer support team to ensure effective and efficient service delivery.
  • Implement and optimize customer service strategies, workflows, and best practices.
  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.
  • Handle escalated customer inquiries with professionalism and sound decision-making.
  • Collaborate with internal departments to streamline communication and enhance the customer journey.
  • Train, mentor, and develop team members to strengthen skills and overall performance.
  • Prepare regular reports on customer feedback, service trends, and team progress.

Qualifications
  • Strong leadership and communication skills with the ability to guide and motivate teams.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Solid organizational skills with attention to detail and process improvement.
  • Ability to work effectively in a fast-paced, collaborative environment.
  • Proficiency in support systems, ticketing processes, and performance tracking tools.

Additional Information
Benefits
  • Competitive salary range of $55,000 - $61,000
  • Opportunities for career growth and professional development
  • Supportive and dynamic work environment
  • Job Type: Full-time
  • Skill-building and advancement opportunities within a growing company

Apply