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Customer Support Manager Jobs (NOW HIRING)

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Send Cut Send LLC

Customer Support Manager

$85K - $105K/yr

Job Type Full-time Description As the Customer Support Manager, you are responsible for overseeing the daily operations of the Customer Support team, ensuring coverage, responsiveness, and service ...

Cribl

Customer Support Manager

Why You'll Love This Role Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data ...

Kadence

Customer Support Manager

Salt Lake City, UT · On-site

Customer Support Manager About Kadence Kadence is a fast-paced, early-stage, venture capital-backed B2B SaaS company, and we're looking for a motivated Customer Support Manager in the Salt Lake City ...

Chainguard

Customer Support Manager

This role is for an engineering-minded Support Manager with deep technical knowledge and strong customer relationship skills -- someone who can drive rigorous engineering outcomes while delivering an ...

Casechek

Customer Support Manager

Chicago, IL · On-site

$80 - $100/hr

We are hiring our first Customer Support Manager to build and scale our Support function from the ground up. This is a hands‑on leadership role where you will manage a small team of Customer ...

thyssenkrupp

Customer Support Manager

La Palma, CA · On-site

$90K/yr

... support to customers both on and off site. Work directly with ThyssenKrupp Management and Supervisors to ensure customer requirements are implemented. Key Accountabilities: * Coordinate sorting ...

Bionetics

Customer Support Manager (54634)

Heath, OH · On-site

Customer Support Manager AFPSL - Heath, OH 43056 Job Summary The Customer Support Manager is responsible for the overall operations of Purchasing, Scheduling, Supply, and Shipping and Receiving.

OSI Group

FSQA Customer Support Manager

Aurora, IL · On-site

$46.94 - $70.42/hr

The Manager-FSQA Customer Support role will serve as a resource to key customers by supporting North America Zone FSQA Directors, processing plants and other OSI functions by working directly with ...

Motorola

Associate Customer Support Manager

California, MD · On-site +1

$14 - $19.25/hr

Bachelor's degree OR 2+ years of experience in one of the following: customer service, customer support, sales support, account management, Motorola services, IT, project management, military ...

Motorola

Associate Customer Support Manager

Washington, DC · On-site +1

$16.50 - $22.75/hr

Bachelor's degree OR 2+ years of experience in one of the following: customer service, customer support, sales support, account management, Motorola services, IT, project management, military ...

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Customer Support Manager information

See salary details

$24.5K

$58K

$101K

How much do customer support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer support manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What cities are hiring for Customer Support Manager jobs?

Cities with the most Customer Support Manager job openings:

What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

Who are the top companies hiring for Customer Support Manager jobs?

The top employers for Customer Support Manager jobs are:

What states have the most Customer Support Manager jobs?

States with the most job openings for Customer Support Manager jobs include:

Infographic showing various Customer Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Support Manager

FURNITURE CONNECTION, INC.

Hopkinsville, KY • On-site

$19/hr

Full-time

Posted 21 days ago

Job description

Description:

Customer Support Manager – Furniture Retail

Starting Pay: $19.00 per hour


Are you organized, dependable, and comfortable helping both customers and coworkers solve problems? Furniture Connection is looking for a Customer Support Manager to help lead the daily office and customer support operations at our store.

This is a hands-on leadership role within a close-knit team of approximately 8-10 employees. You will directly oversee one customer support team member while working closely with store leadership and the sales team to ensure each customer’s experience runs smoothly—from checkout and financing through delivery and post-sale support.

Requirements:

What You’ll Do


Support Customers

  • Provide friendly, professional assistance to customers in person and by phone.
  • Help resolve customer questions, concerns, and service issues.
  • Follow up on customer needs and ensure issues are handled promptly.
  • De-escalate difficult situations with patience, confidence, and professionalism.

Keep Transactions Running Smoothly

  • Help ensure customer orders, payments, financing documents, and delivery information are accurate.
  • Support a smooth handoff between the sales team and office.
  • Identify and resolve checkout or order-processing issues before they affect the customer.
  • Maintain accurate customer account and financing records.

Lead the Customer Support Function

  • Provide daily guidance, training, and support to one customer support employee.
  • Ensure office procedures, checklists, and administrative responsibilities are completed.
  • Coach for accuracy, professionalism, follow-through, and excellent customer service.
  • Help create a positive, team-oriented work environment.

Support Store Operations

  • Open and close the store when scheduled.
  • Serve as Manager on Duty as needed.
  • Assist with payroll and commission reporting.
  • Complete end-of-day balancing and help resolve discrepancies.
  • Monitor purchase orders, financing timelines, and product delays.
  • Help maintain an organized, professional, and customer-ready store.

What We’re Looking For

  • Strong customer service and problem-solving skills.
  • Excellent attention to detail and follow-through.
  • Ability to remain calm and professional in challenging situations.
  • Confidence providing direction and holding others accountable.
  • Strong communication and organizational skills.
  • Dependable attendance and punctuality.
  • Comfortable learning computer systems, financing processes, and office procedures.
  • Previous retail, office, customer service, or leadership experience is preferred.

Why This Role Matters


The Customer Support Manager is an important connection between our customers, sales team, and store operations. Your organization and follow-through help ensure that promises made during the sale are carried through after the purchase.If you enjoy helping people, solving problems, and keeping a busy workplace organized, we would love to meet you.


Apply today to join the Furniture Connection team!