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Customer Support Manager Jobs (NOW HIRING)

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Customer Support Manager

Terre Haute, IN · On-site

$60K - $70K/yr

Description POSITION SUMMARY The Customer Support Manager is responsible for strategic oversight, leadership, and development of the entire customer support department. REPORTS TO * CEO SUPERVISES

Autodesk

Customer Support Manager

San Francisco, CA

The Customer Support Manager will report to the Sr. Manager of GlobalTier IDigital Support.They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of ...

Autodesk

Customer Support Manager

Atlanta, GA

The Customer Support Manager will report to the Sr. Manager of GlobalTier IDigital Support.They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of ...

Brook & Whittle

Customer Support Manager

Guilford, CT · On-site

$80K - $95K/yr

Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Manager. The position will be responsible for ensuring their ...

Brook & Whittle LTD

Customer Support Manager

Guilford, CT · On-site

$80K - $95K/yr

Job Type Full-time Description Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Manager. The position will be ...

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Customer Support Manager information

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$24.5K

$58K

$101K

How much do customer support manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer support manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

Is CSR a good entry level position?

Customer Support Manager is typically a mid- to senior-level role that requires experience in customer service, communication, and problem-solving. Entry-level positions in customer support often include Customer Service Representative (CSR) roles, which can serve as a stepping stone to management positions like Customer Support Manager after gaining relevant experience. Therefore, CSR is generally considered a good entry point into a customer support career path.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They often coordinate with other departments, manage support tools, and require strong communication and leadership skills.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

What is the highest pay for customer service?

The highest pay for a Customer Support Manager can reach over $80,000 to $120,000 annually, depending on experience, industry, and location. Senior managers or those in large corporations with specialized skills and certifications may earn higher salaries, especially with additional responsibilities or in high-demand sectors.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level roles such as senior corporate executives, specialized consultants, or successful entrepreneurs. These positions often require extensive experience, advanced skills, or significant responsibility, and may involve long hours or high-pressure environments.
More about Customer Support Manager jobs
What cities are hiring for Customer Support Manager jobs? Cities with the most Customer Support Manager job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Manager jobs? The top employers for Customer Support Manager jobs are:
What states have the most Customer Support Manager jobs? States with the most job openings for Customer Support Manager jobs include:
Infographic showing various Customer Support Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Support Manager

Limitless East Marketing

Nashville, TN • On-site

Full-time

Posted 11 days ago

Job description

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that outstanding customer experiences are driven by empowered teams and effective leadership. As we continue to grow, we are looking for professionals who are motivated, detail-oriented, and ready to contribute to a dynamic and supportive work environment.

Job Description

We are seeking a Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who thrives in a structured environment, values clear communication, and is passionate about delivering high-quality service. The Customer Support Manager will oversee daily support activities, ensure service standards are met, and support the continuous improvement of internal processes.

Responsibilities

  • Oversee daily customer support operations and ensure service excellence

  • Lead, guide, and support the customer support team

  • Monitor performance metrics and ensure quality standards are maintained

  • Develop and implement efficient support workflows and procedures

  • Handle escalated customer inquiries with professionalism and discretion

  • Collaborate with internal teams to improve customer experience and operational efficiency

  • Prepare reports and provide insights to support decision-making

Qualifications

  • Strong leadership and organizational skills

  • Excellent written and verbal communication abilities

  • Ability to manage multiple priorities in a fast-paced environment

  • Strong problem-solving and decision-making skills

  • High attention to detail and commitment to quality

  • Ability to work independently and as part of a team

  • Professional demeanor and customer-focused mindset

Additional Information

  • Competitive salary

  • Growth opportunities within the organization

  • Skill development and leadership exposure

  • Supportive and professional work environment

  • Stable full-time position

  • Opportunities to contribute to process improvement and team development

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