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Customer Support Manager Jobs (NOW HIRING)

AxisCare

Customer Support Manager

Waco, TX · On-site

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support Location: Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX) Role Type: Full-Time ...

AxisCare

Customer Support Manager

Waco, TX · On-site +1

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support Location: Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX) Role Type: Full-Time ...

Alphabe Insight

Customer Support Manager

Atlanta, GA

$60K - $65K/yr

Customer Support Manager At Polous, we are committed to redefining marketing strategies through innovation, precision, and data-driven solutions. Located in the heart of Atlanta, GA, we specialize in ...

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Codis

Customer Support Manager

Chesterfield, MO · On-site

Customer Support Manager Codis | Chesterfield, MO (On-site) Full-Time | Monday-Friday | 8:00 AM-5:00 PM Join a Growing Pharmaceutical Manufacturing Company Codis is seeking a detail-oriented ...

Check Out My Card LLC

Customer Support Manager

Algona, WA · On-site

$87K - $120K/yr

Customer Support Manager It's a great time to join COMC - Millions of Cards. Endless Joy. Our industry is thriving, and at COMC we're building a team that's passionate about using cutting-edge ...

Verawholehealth

Customer Support Manager

Sandy, UT · Hybrid

$74K - $111K/yr

Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: Inoffice Monday-Wednesday; Remote ...

Castlight Health

Customer Support Manager

Sandy, UT · On-site

$74K - $111K/yr

Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: In-office Monday-Wednesday;

Brook + Whittle

Customer Support Manager

Guilford, CT · On-site

$80K - $95K/yr

Description Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Manager. The position will be responsible for ...

Cribl

Customer Support Manager

$116K - $181K/yr

Manage Customer Support Escalations and be the calm voice of reason amongst the chaos. * Review Cases, Metrics, Statistics to ensure departmental success. * Mentoring and coaching to drive Engineers ...

New

Ametek

Customer Support Manager, Petro

Fort Mill, SC · On-site

Join our team as a Customer Support Manager and lead a dynamic group of customer service professionals! You'll play a crucial role in ensuring our customers receive top-notch service every time. As a ...

Steno

Customer Support Supervisor

$87K - $115K/yr

The Customer Support Team delivers fast, reliable support to Steno's network of Clients and ... Manage the team's schedule, ensuring coverage needs are met. * Oversee quality assurance, reviewing ...

Ducommun

Customer Service Mgr-BLR

Everett, WA · On-site

Commercial Operations & Customer Support Manager Who are we? Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and ...

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Customer Support Manager information

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How much do customer support manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer support manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They coordinate support operations, develop policies, and often use customer service software to track interactions and performance metrics.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What cities are hiring for Customer Support Manager jobs? Cities with the most Customer Support Manager job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Manager jobs? The top employers for Customer Support Manager jobs are:
What states have the most Customer Support Manager jobs? States with the most job openings for Customer Support Manager jobs include:
Infographic showing various Customer Support Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Support Manager

AxisCare

Waco, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

Job Description - Customer Support Manager
Reports To: Director of Customer Support
Department: Customer Support
Location: Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX)
Role Type: Full-Time
Summary
The Customer Support Manager works in tandem with the Director of Customer Support to ensure that our customers receive exceptional support and service. This role involves directly managing a team of Customer Support Specialists while partnering with other Customer Support Managers, Support Enablement & Operations, Product, and Engineering teams to drive continuous improvement across the Customer Support organization.
The Customer Support Manager is responsible for leading a high-performing support team that delivers exceptional customer experiences while consistently achieving departmental goals related to quality, productivity, customer satisfaction, and operational excellence. In addition to team leadership and performance management, this role is expected to identify opportunities to improve support processes, leverage automation and artificial intelligence, enhance self-service resources, and implement scalable solutions that improve customer outcomes and team efficiency.
The ideal candidate possesses strong leadership abilities, experience within a SaaS environment, a passion for developing people, and a proven ability to balance customer experience, operational efficiency, and continuous improvement in a fast-paced, high-growth organization.
Key Responsibilities
Team Leadership & Development
  1. Directly manage a team of 8-10 Customer Support Specialists
  2. Conduct regular 1:1s, coaching sessions, and performance reviews
  3. Foster a culture of accountability, growth, and high performance
  4. Support onboarding and development of new hires

Performance Management
  1. Own team performance across KPIs (CSAT, online time, ticket volume, QA scores, etc.)
  2. Monitor performance trends and address gaps proactively
  3. Develop and execute performance improvement plans when needed
  4. Ensure consistent execution of quality and service standards

Daily Operations & Execution
  1. Oversee day-to-day support operations (tickets, phones, email)
  2. Monitor queue health and ensure timely responses and resolutions
  3. Step in during high-volume or complex situations as needed
  4. Reinforce adherence to established processes and workflows

Escalation Management
  1. Handle complex customer escalations within the team
  2. Ensure timely resolution and strong customer outcomes
  3. Communicate clearly with customers and internal stakeholders

Hiring & Talent Development
  1. Participate in interviewing and hiring decisions
  2. Support onboarding and ramp-up of new team members
  3. Identify and develop high-potential employees for future growth

Collaboration with Enablement & Operations
  1. Partner with Support Enablement & Operations Manager to:
  2. Execute training programs and product updates
  3. Reinforce QA frameworks and coaching standards
  4. Provide feedback on tools, workflows, and documentation
  5. Surface gaps or challenges in execution

Continuous Improvement
  1. Identify trends in team performance, customer issues, and workflows
  2. Provide feedback and recommendations to improve processes and efficiency
  3. Support implementation of new tools, workflows, or initiatives

Minimum Qualifications
  • Bachelor's degree in Business Administration, Management, Communications, or a related field; equivalent experience may be considered in lieu of a degree.
  • 3+ years of leadership experience within Customer Support, Customer Success, Technical Support, or a related customer-facing function.
  • Preferred experience within a SaaS environment; experience supporting healthcare, home care, or other highly regulated industries is a plus.
  • Demonstrated ability to lead, develop, and motivate high-performing customer support teams.
  • Proven ability to analyze support operations and identify opportunities to improve customer experience, employee effectiveness, and operational efficiency.
  • Experience leveraging automation, artificial intelligence, self-service resources, workflow optimization, or other scalable solutions to improve support performance and reduce customer effort.
  • Strong understanding of customer support metrics and KPIs, including CSAT, response times, productivity, quality assurance, and operational performance.
  • Experience utilizing customer support platforms, CRM systems, knowledge management tools, and reporting platforms (Zendesk experience preferred).
  • Strong communication, coaching, conflict resolution, and interpersonal skills.
  • Demonstrated ability to manage multiple priorities while maintaining a high level of organization, professionalism, and attention to detail.
  • Strong analytical and problem-solving skills, including the ability to identify root causes and implement sustainable solutions.
  • Experience participating in or leading cross-functional initiatives, projects, process improvements, or technology implementations.

Preferred Qualifications
  • Experience in high-volume support environments
  • Exposure to Quality Review/Assurance programs, training, or process improvement initiatives
  • Demonstrated ability to improve team performance over time

Core Competencies
  • Coaching & Team Development
  • Accountability & Execution
  • Customer-Centric Thinking
  • Problem Solving
  • Communication & Collaboration

Growth Opportunity
This role offers a clear path for advancement into Senior Customer Support Manager and Assistant Director of Customer Support roles based on performance, leadership impact, and contributions to process and operational improvements.
Working Conditions
  • Manual dexterity required to use desktop computer and peripherals
  • Utilization of phone and email to perform job functions

Compensation and Benefits
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and career development.
  • Flexible work arrangements, including remote work options.
  • Health, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Company will provide laptop and other needed computer equipment.

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2013 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable.

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