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Customer Support Manager Jobs (NOW HIRING)

Script Care LTD

Customer Support Representative

Austin, TX · On-site

$15.50 - $21.25/hr

KEY TASKS AND RESPONSIBILTIES • Work with Customer Support Manager to set goals and objectives • Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from ...

Script Care LTD

Customer Support Representative

Austin, TX · On-site

$15.50 - $21.25/hr

KEY TASKS AND RESPONSIBILTIES • Work with Customer Support Manager to set goals and objectives • Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from ...

LINQ

Customer Support Specialist

Denver, CO

$48K - $51K/yr

This position reports to the LINQ Nutrition Customer Support Manager. This position is a key member of our customer support team providing professional support to LINQ Nutrition customers. The right ...

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

Reporting to the Customer Support Manager, this role is responsible for managing daily customer support activities including team coverage, workflow triage, employee coaching, performance management ...

PerkSpot

Customer Support Specialist

Chicago, IL · On-site

$21.10/hr

Take part in high-level problem-solving in collaboration with your team members and our Senior Manager of Customer Support * Develop relationships with PerkSpot's internal teams and customers to ...

Fin

Manager, Customer Support

Chicago, IL · On-site

$109K - $130K/yr

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our ...

TransFICC

Customer Support Specialist

New York, NY · On-site

$19.75 - $26.50/hr

You will work alongside our customer support manager, technology teams, and product owners to help solve customers' product and integration issues. We provide a low-latency, high-throughput ...

TransFICC

Customer Support Specialist

New York, NY · On-site

$19.75 - $26.50/hr

You will work alongside our customer support manager, technology teams, and product owners to help solve customers' product and integration issues. We provide a low-latency, high-throughput ...

Applied Systems, Inc.

Manager, Customer Support

Chicago, IL · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

Fin

Manager, Customer Support

Chicago, IL · Hybrid

$109K - $130K/yr

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Utilize tools to track, manage, troubleshoot, and prioritize member interactions, ensuring every ...

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Customer Support Manager information

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How much do customer support manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer support manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They often coordinate with other departments, manage support tools, and require strong communication and leadership skills.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the salary expectations for customer service managers?

Customer Support Managers typically earn a salary ranging from $50,000 to $85,000 annually, depending on experience, location, and company size. In some regions or industries, salaries can exceed $100,000 with additional benefits such as bonuses and performance incentives.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

What is the highest pay for customer service?

The highest pay for a Customer Support Manager can reach over $80,000 to $120,000 annually, depending on experience, industry, and location. Senior managers or those in large corporations with specialized skills and certifications may earn higher salaries, especially with additional responsibilities or in high-demand sectors.

What is the role of a customer service manager?

A customer support manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high customer satisfaction. They develop support strategies, monitor performance metrics, and collaborate with other departments to improve service quality and efficiency.
More about Customer Support Manager jobs
What cities are hiring for Customer Support Manager jobs? Cities with the most Customer Support Manager job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Manager jobs? The top employers for Customer Support Manager jobs are:
What states have the most Customer Support Manager jobs? States with the most job openings for Customer Support Manager jobs include:
Infographic showing various Customer Support Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Technical Customer Support Manager

Technical Customer Support Manager

Quantifind

New York, NY • On-site

$100K - $130K/yr

Full-time

Retirement, PTO

Re-posted 13 days ago

Job description

Who You Are
You enjoy solving complex problems and digging into technical details. You thrive in an early-stage environment where you can build processes, not just follow them. You value customer empathy as much as technical skill. You are innately curious and highly self-motivated. You have leadership potential and want to grow into a lead role.
This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders. As our first dedicated technical support hire, you will help shape how Quantifind scales support operations.
Who We Are
Quantifind helps some of the world's biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.
Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind's solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind's solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.
What a Great Candidate Looks Like:
  • 3+ years in customer-facing technical support, implementation, or similar role in SaaS, fintech, regtech, or enterprise software
  • Strong troubleshooting and analytical skills
  • Experience working with REST APIs, logs, debugging tools, or SQL
  • Familiarity with ticketing systems (e.g., Jira, Zendesk) and documentation tools
  • Ability to communicate clearly with both technical and non-technical audiences
  • Self-starter comfortable working in a fast-paced, high-growth environment
Preferred Qualifications:
  • Experience in AML/KYC, financial crime, or risk platforms
  • Prior exposure to SaaS QA or testing frameworks
  • Experience working directly with engineering teams
The Opportunity We Offer
Quantifind is seeking to fill a Technical Customer Support Manager role on our Customer Success team. As our first dedicated technical support hire, you will be a key force in ensuring client satisfaction across large, complex financial institutions and will help shape how Quantifind scales support operations.
In this role, you will investigate and resolve customer issues, develop deep product expertise, participate in release validation, and manage the support ticket lifecycle from initial triage to resolution. You will serve as a vital bridge between our customers and internal Product, Engineering, and Customer Success teams to ensure we deliver high-quality solutions.
Key Responsibilities:
Customer Support & Issue Resolution
  • Serve as the primary technical contact for customer-reported issues
  • Troubleshoot API, UI, platform, and data-related issues across customer environments
  • Own support tickets from intake to resolution, ensuring timely follow-up and status tracking
  • Escalate critical or complex issues to engineering with clear technical details and reproducible cases

Product & Engineering Collaboration
  • Work closely with Product and Engineering teams to understand upcoming releases and new features
  • Perform regression testing and release validation prior to production deployments
  • Collect and relay recurring patterns, feature requests, and product feedback
  • Contribute to internal QA efforts when needed

Tools & Documentation
  • Log, categorize, and track support issues via Jira and customer support tools
  • Develop and maintain support knowledge base, internal runbooks, and troubleshooting guides
  • Help define and improve support workflows, SLAs, escalation paths, and reporting
  • Contribute to onboarding and mentoring future support team hires

Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Flexible work schedules will continue to be the norm going forward, but in-person touchpoints are expected to become more frequent.
The base salary range for this full-time position is $100,000 to $130,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.
A highlight of our benefits:
  • Competitive salary
  • Company Equity
  • Exceptional benefits package
  • Flexible Vacation & Paid Time Off
  • Employer-matched 401(k) plan
  • A fun environment where work-life balance is valued

We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.
Will you join us? Apply now!

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