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Customer Support Manager Jobs (NOW HIRING)

Tomra

Customer Support Manager - Americas

Sacramento, CA · Remote

$110K - $137K/yr

As our Customer Support Center Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and ...

Vertafore

Manager, Customer Support

Denver, CO · On-site

Vertafore employee in this position for Customer Support Manager is responsible for managing a customer support team partnering with peers to oversee the daily operations of the customer support ...

neptune technologies

Customer Support Specialist

Altoona, PA · Hybrid

$17.75 - $23.75/hr

The Customer Support Specialist reports directly to the Customer Support Manager and plays an integral role in daily support and service to our customers. Once a customer is actively using Muni-Link ...

Steuben Foods

Quality Customer Support Manager

Elma, NY

$75K - $85K/yr

Quality Customer Support Manager Key responsibilities include: * Quality Communication amp; Customer Assistance * Serve as the primary point of contact for product quality inquiries from key accounts.

Pursuit Aerospace

Customer Support Coordinator

Stuart, FL · On-site

$15.75 - $20/hr

Attend customer teleconferences, as assigned by the Customer Support Manager, recording and communicating: 1) all TCT assigned action items 2) date and time of follow-on calls. Additionally ...

Script Care LTD

Customer Support Representative

Beaumont, TX · On-site

$13.75 - $18.75/hr

KEY TASKS AND RESPONSIBILTIES • Work with Customer Support Manager to set goals and objectives • Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from ...

Vertafore

Manager, Customer Support

Denver, CO · On-site

Vertafore employee in this position for Customer Support Manager is responsible for managing a customer support team partnering with peers to oversee the daily operations of the customer support ...

The ITSC

Be Seen First

Customer Support Manager In-Office

Bala Cynwyd, PA · On-site

Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class ... Comfort speaking to customers * Strong attention to detail is critical * Strong writing skills

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Customer Support Manager information

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$24.5K

$58K

$101K

How much do customer support manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer support manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

Is CSR a good entry level position?

Customer Support Manager is typically a mid- to senior-level role that requires experience in customer service, communication, and problem-solving. Entry-level positions in customer support often include Customer Service Representative (CSR) roles, which can serve as a stepping stone to management positions like Customer Support Manager after gaining relevant experience. Therefore, CSR is generally considered a good entry point into a customer support career path.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They often coordinate with other departments, manage support tools, and require strong communication and leadership skills.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

What is the highest pay for customer service?

The highest pay for a Customer Support Manager can reach over $80,000 to $120,000 annually, depending on experience, industry, and location. Senior managers or those in large corporations with specialized skills and certifications may earn higher salaries, especially with additional responsibilities or in high-demand sectors.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level roles such as senior corporate executives, specialized consultants, or successful entrepreneurs. These positions often require extensive experience, advanced skills, or significant responsibility, and may involve long hours or high-pressure environments.
More about Customer Support Manager jobs
What cities are hiring for Customer Support Manager jobs? Cities with the most Customer Support Manager job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Manager jobs? The top employers for Customer Support Manager jobs are:
What states have the most Customer Support Manager jobs? States with the most job openings for Customer Support Manager jobs include:
Infographic showing various Customer Support Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Support Manager

Customer Support Manager

Serenity Mental Health Centers

Houston, TX

$90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Customer Service Manager - Operations & Experience 

Location: Houston, TX
Employment Type: Full-Time 
Compensation: $90,000+ annually + performance-based bonuses 

Overview 

Lead a high-performing team in a fast-paced, high-volume customer service environment where consistency, accountability, and execution drive success. 

We're looking for a hands-on leader who knows how to build strong teams, manage performance, and deliver a high-quality customer experience at scale. This role is ideal for someone from hospitality, retail, or customer service leadership who thrives in structured environments and leads from the front. 

No industry-specific experience required - full training provided. 

What You'll Do 

  • Lead daily operations in a high-volume, customer-facing environment  
  • Manage, coach, and develop a team of 30+ employees  
  • Drive accountability to performance metrics, service standards, and productivity goals  
  • Ensure every interaction is professional, efficient, and high-quality  
  • Oversee scheduling, staffing, and workflow management  
  • Monitor and improve KPIs related to volume, efficiency, and customer experience  
  • Identify operational gaps and implement process improvements  
  • Step in as needed to support the team and maintain service levels  

What This Role Feels Like 

  • Fast-paced environment where priorities shift and strong leadership is critical  
  • A mix of people leadership and operational execution  
  • High standards - success is measured by team performance and consistency  
  • A role where you are actively coaching, problem-solving, and driving results daily  

What We're Looking For 

  • 10+ years of leadership or operations experience in customer service, hospitality, retail, call center, or similar environments  
  • Experience managing large teams (30+ employees) in high-volume settings  
  • Proven ability to track, analyze, and improve KPIs  
  • Strong communication skills with the ability to coach, give feedback, and lead accountability conversations  
  • Comfortable working in a structured, process-driven environment  
  • Leadership style that is hands-on, performance-focused, and team-oriented  

Preferred Background 

  • Upscale hospitality, restaurant, or hotel management  
  • Customer support leadership  
  • Retail or service environments with high standards and performance expectations  
  • Experience leading teams through growth, change, or scaling operations  

About You 

You've worked in environments where service standards were non-negotiable. You know how to manage a busy operation, hold a team accountable, and maintain quality even under pressure. 

You're comfortable balancing people leadership with performance management, and you take pride in building teams that deliver consistent, high-level results. 

Compensation & Benefits 

  • $90,000+ base salary + performance-based bonuses  
  • Health, dental, and vision coverage (majority employer-paid)  
  • 401(k) retirement plan  
  • Paid time off: 10 days (15 after first year) + 10 paid holidays 

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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