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Customer Support Manager Jobs (NOW HIRING)

Vertafore

Manager, Customer Support

Denver, CO · On-site

Vertafore employee in this position for Customer Support Manager is responsible for managing a customer support team partnering with peers to oversee the daily operations of the customer support ...

Nebraska Humane

Customer Support Specialist

Omaha, NE · On-site

$17.25 - $23.25/hr

Customer Support Manager The schedule for this position will be Sunday through Thursday. from 11:45am-7:30pm on the weekdays and 9:30am-5:30pm on the weekends. Purpose of Position : The Customer ...

Medihill

Technical Support Manager

Bensalem, PA · On-site

This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of ...

Seakeeper

Product Support Manager

Fort Myers, FL · On-site

As the bridge between our dealers, customers, and internal teams, the Product Support Manager leads a team focused on problemsolving, continuous improvement, and getting customers back on the water ...

Flux Defunct

Customer Support

San Francisco, CA

$21.50 - $29.25/hr

... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences. Profile Impact-oriented: You don't feel done until real people are ...

Jobgether

We are currently looking for a Manager, Customer Support in Netherlands. This role is a key leadership position within a global, fast-paced hospitality technology environment, where customer ...

Boulevard

Manager, Customer Support

Manhattan, NY · On-site +1

... Customer Experience teams. What You Need To Thrive 3-5+ years Tier 1+ Support management experience in a fast‐paced SaaS startup environment; previous experience playing an active part in building ...

Extensiv

Manager, Customer Support

American Fork, UT · On-site

Asthe Manager, CustomerSupport,you will lead a team of collaborative, driven,fun-seekingcustomer support professionals who providetimelyand effective support in resolving customer issues.Metrics are ...

Q2

Manager, Customer Support

Austin, TX · Hybrid

RESPONSIBILITIES Lead, manage, and develop a team of Customer Support Representatives, providing coaching, performance feedback, and career development. Establish clear team goals, KPIs, and service ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$16 - $20.50/hr

We don't have a traditional hierarchical management structure where everyone simply "reports up ... Provide effective sales service support for all customers by efficiently processing all customer ...

vTech Solution

Customer Support

Washington, DC

$19.25 - $24.50/hr

... management system · Create and maintain knowledge articles in the agency's knowledge management system on a daily basis · Provide a high level of customer service to end users on a daily basis · ...

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How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What cities are hiring for Customer Support Manager jobs? Cities with the most Customer Support Manager job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Manager jobs? The top employers for Customer Support Manager jobs are:
What states have the most Customer Support Manager jobs? States with the most job openings for Customer Support Manager jobs include:

Technical Customer Support Manager

Avive

Brisbane, CA

Full-time

Posted 29 days ago

Job description

About Avive:
Avive Solutions, Inc. (https://avive.life) is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.
Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced - yet still accessible - hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.
Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E
Learn more about working at Avive: https://avive.life/careers/
About the Role:
We are seeking a Technical Customer Support Manager to lead and elevate our technical support operations across our connected hardware and software platform. This role will own complex troubleshooting, support workflows, and the scalability of our support organization.
This is a critical, player-coach role within our Customer Experience team. You'll actively engage in technical issues while guiding day-to-day technical execution across the team. You will ensure we meet (and exceed) service SLAs, build scalable processes and infrastructure, and develop systems that better serve our customers-including a robust Help Center and knowledge base strategy. You will partner cross-functionally with Engineering, Product, Quality, Sales, Finance, Marketing, and Business Systems to improve system reliability and the overall customer experience.
What you'll do:
Team Leadership & Execution
  • Lead onboarding, training, and ongoing development of Technical Support team members
  • Coach the team to deliver high-quality technical support across Level 1-3 inquiries
  • Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
  • Guide day-to-day execution, ensuring issues are handled efficiently based on complexity
Technical Support Operations
  • Oversee daily support across phone, email, and chat channels, with a strong emphasis on a phone-first support model
  • Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
  • Act as a hands-on leader, stepping in during peak times and complex situations
  • Drive effective troubleshooting across hardware, software, and system-related issues
  • Own and optimize case management workflows to improve resolution speed and consistency
Service Levels & Performance
  • Define and manage support KPIs and SLAs (response time, resolution time, CSAT, backlog health)
    Track team performance and drive accountability against service targets
    Support high-impact customer issues and ensure consistent communication and resolution
    • Process & Cross-Functional Collaboration
    • Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
    • Build and manage Help Center and knowledge base content to improve self-service and internal support
    • Collaborate with Finance, Business Operations, and Marketing to improve end-to-end customer experience
    • Identify trends and provide feedback to drive product and process improvements
    Reporting & Continuous Improvement
    • Analyze support metrics to identify gaps and improve performance
    • Forecast staffing needs and ensure proper coverage across channels
    • Continuously refine processes, tools, and documentation to improve efficiency and scale
    • Support outbound follow-up as needed (e.g., onboarding reminders, unresolved tickets)
    • Ensure operational tasks and back-office support duties are completed within required timeframes
    • Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience
    Who you are:
    • 6-10 years of experience in technical support or support engineering
    • 3+ years leading teams in a hardware + software environment
    • Strong hands-on troubleshooting across devices, systems, and integrations
    • Experience in a phone-first support environment with real-time coaching
    • Proven ability to build and scale support processes, workflows, and infrastructure
    • Experience with tools like Zendesk, Salesforce, and Jira
    • Strong understanding of case management, escalations, and SLA-driven support
    • Experience building and maintaining Help Center / knowledge base content
    • Ability to partner cross-functionally with Engineering, Product, and Business Systems
    • Analytical mindset with a focus on improving performance through data
    Bonus Points For:
    • Experience supporting connected devices, hardware, IoT or mission-critical systems
    • Background building or scaling a technical support organization in a high-growth environment
    • Experience developing Help Center / knowledge base strategy and content
    • Familiarity with ERP and billing systems (e.g., NetSuite, Zoho Billing)
    • Experience working cross-functionally with Engineering and Product to resolve systemic issues
    • Strong analytical background with experience using support metrics to drive improvements

    Equal Employment Opportunity
    It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.
    Anticipated starting salary: $120,000 - $135,000

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