ZipRecruiter

Log In

1

Customer Support Manager Jobs in Columbus, OH (NOW HIRING)

Dawson

Customer Support Specialist

Columbus, OH

$18 - $20/hr

Accurately document customer interactions in our CRM system to maintain thorough records * Partner with teammates and cross-functional departments to share insights and improve customer support ...

Acloché

Customer Support Specialist

Lewis Center, OH · On-site

$18 - $20/hr

Acloche has immediate openings for a Customer Support Specialist in Lewis Center. If you're looking for a new opportunity, then look no further! Acloche is looking for a friendly and energetic ...

Acloché LLC

Customer Support Specialist

Lewis Center, OH · On-site

$17 - $23/hr

About the Job Acloche has immediate openings for a Customer Support Specialist in Lewis Center. If you're looking for a new opportunity, then look no further! Acloche is looking for a friendly and ...

Acloché

Customer Support Specialist

Lewis Center, OH

$18 - $20/hr

Acloche has immediate openings for a Customer Support Specialist in Lewis Center. If you're looking for a new opportunity, then look no further! Acloche is looking for a friendly and energetic ...

Acloché LLC

Customer Support Specialist

Lewis Center, OH · On-site

$17 - $23/hr

About the Job Acloche has immediate openings for a Customer Support Specialist in Lewis Center. If you're looking for a new opportunity, then look no further! Acloche is looking for a friendly and ...

next page

Showing results 1-20

People also search for

All JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Columbus, OH

Customer Support Manager information

See Columbus, OH salary details

$23.7K

$56K

$97.6K

How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in Columbus, OH is $56,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Columbus, OH? The most popular types of Customer Support jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Customer Support Manager jobs? Cities near Columbus, OH with the most Customer Support Manager job openings:
Infographic showing various Customer Support Manager job openings in Columbus, OH as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $56,021 per year, or $26.9 per hour.
Customer Support Manager (54634)

Customer Support Manager (54634)

THE BIONETICS CORPORATION

Heath, OH • On-site

Other

Posted 7 days ago

Job description

JOB SUMMARY:

The Customer Support Manager is responsible for the overall operations of Purchasing, Scheduling, Supply, and Shipping and Receiving.

ESSENTIAL FUNCTIONS:

  • Oversees all activities relating to purchasing, scheduling, supply, and shipping/receiving for AFPSL

  • Ensures adequate inventory of material/supplies in accordance with contract requirements

  • Develops and maintains supply, purchasing, transportation and distribution procedures

  • Responsible for supervision and development of staff

NON-ESSENTIAL FUNCTIONS:

  • Perform other related duties as assigned.

PHYSICAL REQUIREMENTS:

  • Occasionally: Climbing, Stopping, Kneeling

  • Often: Reaching, Standing, Sitting, Walking, Pushing, Pulling, Talking, Hearing

  • Lifting/Moving Requirements - up to 20 pounds

ENVIRONMENTAL CONDITIONS:

  • Normally works in an environmentally controlled work area.

BASIC REQUIREMENTS:
  • Minimum 10 years' experience in materials management, logistics, and shipping/receiving
  • Demonstrated knowledge of these functions in the Air Force Metrology and Calibration Program environment required
  • Proficiency with PMEL Automated Management System (PAMS), as well as inventory, purchasing, and material management databases required
  • Extensive knowledge of the requirements of FAR 45.5 and AFPD 24-1
  • Must possess good written and oral communication skills, as well as, problem solving skills
  • Knowledge of commercial shipping practices and costs
Bionetics logo

About Bionetics

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing

Company size

201 - 500 Employees

Headquarters location

Yorktown, VA, US

Year founded

1969

View All Bionetics Jobs

Apply