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Customer Support Manager Jobs in Philadelphia, PA

The ITSC

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Customer Support Manager In-Office

King Of Prussia, PA · On-site

Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class ... Comfort speaking to customers * Strong attention to detail is critical * Strong writing skills

Medihill

Technical Support Manager

Bensalem, PA · On-site

This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in ...

Mission Roofing

Customer Support Specialist

Newtown, PA · On-site

$17 - $19/hr

Customer Support Specialist (Entry Level) Company: Mission Roofing Location: Newtown, PA Pay: $17 ... Basic computer skills and ability to learn CRM systems * Organized, dependable, and detail-oriented

Mission Roofing

Customer Support Specialist

Newtown, PA · On-site

$17 - $19/hr

Customer Support Specialist (Entry Level) Company: Mission Roofing Location: Newtown, PA Pay: $17 ... Basic computer skills and ability to learn CRM systems * Organized, dependable, and detail-oriented

Jawnt

Customer Support Associate

Philadelphia, PA

$17.75 - $24.25/hr

We're looking for someone who is committed to managing customer support for at least a year, with clear opportunities to move into different areas of the company as you grow (current team members ...

Exocel Bio

Customer Support Specialist

Doylestown, PA · On-site

$60K/yr

Manage Customer Inquiries/Contacts: Address customer inquiries through various channels including ... Sales Support: Upsell products and services when appropriate or refer opportunities to sales team ...

Exocel Bio

Customer Support Specialist

Doylestown, PA

$60K/yr

Manage Customer Inquiries/Contacts: Address customer inquiries through various channels including ... Sales Support: Upsell products and services when appropriate or refer opportunities to sales team ...

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Customer Support Manager information

See Philadelphia, PA salary details

$24.7K

$58.5K

$101.9K

How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in Philadelphia, PA is $58,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $70,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Philadelphia, PA? The most popular types of Customer Support jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Customer Support Manager jobs? Cities near Philadelphia, PA with the most Customer Support Manager job openings:
Infographic showing various Customer Support Manager job openings in Philadelphia, PA as of May 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $58,525 per year, or $28.1 per hour.

Customer Support Manager

Alphabe Insight Inc

Philadelphia, PA • On-site

$53K - $57K/yr

Full-time

Posted 24 days ago

Job description

Company Description

SkillBridge Academy is a forward-thinking professional development organization committed to empowering individuals and organizations through high-quality training solutions, innovative learning programs, and strategic workforce development. We take pride in cultivating excellence, fostering collaboration, and creating pathways for long-term success. Our team is driven by purpose, guided by integrity, and inspired by continuous growth.

Job Description

We are seeking a highly organized and motivated Customer Support Manager to lead our support operations and ensure an exceptional experience for all clients and students. This role involves developing support strategies, managing service processes, and collaborating across teams to provide efficient, high-quality solutions. The ideal candidate is detail-oriented, proactive, and committed to delivering exceptional customer care.

Responsibilities

  • Lead and oversee daily customer support operations to ensure timely and accurate assistance.

  • Develop and implement support procedures to improve service quality and team efficiency.

  • Monitor client inquiries, identify areas for improvement, and optimize the customer experience.

  • Collaborate with internal departments to resolve issues and streamline communication.

  • Maintain service records, reports, and performance metrics.

  • Train and support team members to maintain high service standards.

  • Ensure consistent, professional communication aligned with company values and objectives.

Qualifications

  • Strong communication and leadership skills.

  • Excellent problem-solving and organizational abilities.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Commitment to providing exceptional customer service.

  • Attention to detail and a results-driven mindset.

Additional Information

  • Competitive salary within the range of $53,000 - $57,000

  • Professional growth and advancement opportunities

  • Supportive and collaborative work environment

  • Skill-building and training programs

  • Comprehensive development opportunities within the company

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