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Customer Support Manager Jobs in Pittsburgh, PA (NOW HIRING)

Corps Team

Customer Support Associate

New Kensington, PA · Remote

$22 - $23/hr

Overview The Associate Customer Service Representative is an individual contributor who supports ... Manage incoming and outgoing calls for both internal and external customers. * Collaborate with ...

Controls Center Inc

MARKETING SUPPORT MANAGER

Monaca, PA · On-site

$60K - $70K/yr

Marketing Support Manager Classification: Exempt Department: Marketing Reports To: Senior Marketing ... Customer Focus - Prioritizes customer needs * Productivity - Achieves tasks efficiently

Controls Center Inc

MARKETING SUPPORT MANAGER

Monaca, PA · On-site

$60K - $70K/yr

Marketing Support Manager Classification: Exempt Department: Marketing Reports To: Senior Marketing ... Customer Focus - Prioritizes customer needs * Productivity - Achieves tasks efficiently

Contactus LLC

Customer Support Agent (Onsite PA)

Grindstone, PA · On-site

$16.75 - $22.25/hr

Customer support agent Looking for a role where you can make a real impact, talk to people all day ... What you'll be doing As a support agent, you'll manage both inbound and outbound calls (about 60-70 ...

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Customer Support Manager information

See Pittsburgh, PA salary details

$23.8K

$56.3K

$98.1K

How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in Pittsburgh, PA is $56,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $68,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Pittsburgh, PA? The most popular types of Customer Support jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Customer Support Manager jobs? Cities near Pittsburgh, PA with the most Customer Support Manager job openings:
Customer Support Associate

Customer Support Associate

Corps Team

New Kensington, PA • Remote

$22 - $23/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Our client, a water technology provider, is seeking an Associate Customer Service Representative for a 6+ month contract opportunity.

This role is remote, but candidates must be US based and close enough to the client's office for training and meetings as needed. Must also available be flexible to work between the hours of 7 AM and 8 PM.

Overview

The Associate Customer Service Representative is an individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.

Core Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and other channels.
  • Process customer orders, service requests, and required documentation.
  • Manage incoming and outgoing calls for both internal and external customers.
  • Collaborate with internal teams to resolve customer issues or fulfill requests.
  • Enter or update service order requests; provide order confirmation to customers.
  • Follow established procedures and company policies in daily tasks.
  • Process customer payments and provide proof of payment as needed.
  • Provide invoices or generate customer-specific reports upon request.
  • Ensure adherence to department standards and service metrics.

Qualifications

  • High school diploma and at least 1 year of customer service or related work experience
  • Excellent time management, organizational, written and verbal communication skills
  • Analytical problem solving and sound decision-making abilities
  • Ability to manage difficult or sensitive situations with professionalism
  • Willingness to learn and improve processes
  • Strong multitasking skills using various communication channels
  • Friendly, detail-oriented, and customer-focused approach
  • Solid computer and data entry skills

Pay Rate: $22-23/hour

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