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Remote Customer Support Jobs in Philadelphia, PA

PeopleShare

Remote Customer Service

Lower Merion, PA · Remote

$18/hr

Our client in Bala-Cynwyd is seeking a Remote Customer Service Representative to join their team! Details for Remote Customer Service Representative: * Monday-Friday, 8am-5pm * Pay rate: $18/HR *

ForgeFit

Remote Customer Service Specialist

Philadelphia, PA · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$40K - $58K/yr

We're Hiring: Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

We're Hiring: Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$40K - $58K/yr

We're Hiring: Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

We're Hiring: Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Philadelphia, PA

Remote Customer Support information

See Philadelphia, PA salary details

$10

$23

$57

How much do remote customer support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote customer support in Philadelphia, PA is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $26.68 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Philadelphia, PA?

The most popular types of Customer Support jobs in Philadelphia, PA are:

What are popular job titles related to Remote Customer Support jobs in Philadelphia, PA?

For Remote Customer Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Philadelphia, PA look for?

The top searched job categories for Remote Customer Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Customer Support jobs?

Cities near Philadelphia, PA with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $48,634 per year, or $23.4 per hour.

Remote Customer Support & Sales Representative

Langhorne, PA • Remote

SearchFindAdvance
See more jobs at SearchFindAdvanceexternal

Full-time

Posted 26 days ago

Job description

We are seeking motivated, customer-focused individuals to join our team as Remote Customer Support & Sales Representatives. This fully remote opportunity is ideal for individuals who enjoy communicating with people, building relationships, and helping customers identify products and services that meet their needs.

In this role, you will communicate with prospective and existing clients who have requested information about our products and services. Your responsibilities will include answering questions, providing information, following up with customers, maintaining accurate records, and guiding customers through the sales process while delivering a professional and positive customer experience.

Key Responsibilities

  • Communicate with prospective and existing clients by phone, email, text message, and virtual meetings.
  • Respond to customer inquiries and provide accurate information regarding products and services.
  • Identify customer needs and assist in recommending appropriate solutions.
  • Follow up with prospective and existing customers in a timely and professional manner.
  • Maintain accurate customer records and activity within company systems.
  • Schedule and conduct virtual appointments as needed.
  • Participate in virtual meetings, training sessions, and ongoing professional development.
  • Collaborate with team members to support customer satisfaction and organizational goals.
  • Follow established company policies, procedures, and compliance guidelines.

Qualifications

  • Previous experience in customer service, sales, or another customer-facing position is preferred but not required.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and relationship-building abilities.
  • Basic computer proficiency and the ability to learn new software applications.
  • Strong organizational and time-management skills.
  • Ability to work independently in a remote environment.
  • Professional, dependable, and customer-focused.
  • Willingness to participate in training and ongoing professional development.

What We Offer

  • Fully remote work environment.
  • Flexible scheduling.
  • Comprehensive onboarding and ongoing training.
  • Professional development and advancement opportunities.
  • Access to company-provided technology and business tools.
  • Supportive team environment with mentorship and coaching.

If you are looking for a remote opportunity where you can develop professionally, build meaningful customer relationships, and contribute to a collaborative team, we encourage you to apply. We look forward to learning more about you.