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Customer Support Associate Jobs in Philadelphia, PA

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier, more affordable, and more sustainable. We partner with universities, healthcare systems ...

chicosfas

Support Associate - Chico's

Marlton, NJ · On-site

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Marlton, NJ · On-site

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Marlton, NJ · On-site

$15.92/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Plymouth Meeting, PA

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Philadelphia, PA

Customer Support Associate information

See Philadelphia, PA salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer support associate in Philadelphia, PA is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Philadelphia, PA? The most popular types of Customer Support jobs in Philadelphia, PA are:
What are popular job titles related to Customer Support Associate jobs in Philadelphia, PA? For Customer Support Associate jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Philadelphia, PA look for? The top searched job categories for Customer Support Associate jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Customer Support Associate jobs? Cities near Philadelphia, PA with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Philadelphia, PA as of August 2026, with employment types broken down into 72% Full Time, 14% Temporary, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,016 per year, or $19.2 per hour.

Customer Support Associate

Jawnt

Philadelphia, PA • On-site

$17.75 - $24.25/hr

Other

Re-posted 20 days ago

Job description

Customer Support Associate

Jawnt is a Philly-founded startup on a mission to make commuting easier, more affordable, and more sustainable. We partner with universities, healthcare systems, governments, and enterprise organizations to help their people get to work reliably, affordably, and with less impact on the planet.

We believe getting to work shouldn't be the hardest part of your day. Behind every bus ride, train tap, or bike share is a person just trying to get where they need to go, and we're here to make that simple. Jawnt is trusted by the Commonwealth of Pennsylvania, The City of Philadelphia, Penn and Penn Medicine, and other major employers nationally to power the way their people move.

We're a Philly company through and through, operating out of Bond Collective in Suburban Station (yes, right above the trains ). Our team is full of people who genuinely care about cities, public transit, and helping others.

The Role

We're looking for a Customer Support Associate who thrives in hands-on customer support roles. You'll be the human face of Jawnt: the person commuters talk to when they need help enrolling in their benefits, getting their card to work, or figuring out how to ride the bus for the first time.

This role is key to our daily operations and requires responding to a high volume of messages and phone calls daily. You'll be solving real problems for real people, and working closely with our Sr. Associate and reporting to our Director of Customer Success. You'll collaborate with Product and Engineering teams to flag bugs, feature requests, and improvements based on customer feedback, and will also work closely with our COO. Every insight you surface directly shapes our product roadmap and company priorities.

This is a Philadelphia-based, in-person role at Bond Collective. This role will start as a 3-month contract-to-hire trial, which is an opportunity for both you and Jawnt to make sure it's a great long-term fit. We're looking for someone who is committed to managing customer support for at least a year, with clear opportunities to move into different areas of the company as you grow (current team members started in Support and moved into Product, and Operations and Account Management).

You Will…
  • Respond quickly and kindly to customer questions via chat, email, and phone
  • Troubleshoot issues with Jawnt Pass and transit cards, including activations, declined transactions, balance discrepancies, and replacement requests
  • Identify patterns in customer issues and flag them to Product and Engineering weekly - your frontline perspective directly influences our roadmap
  • Track, document, and escalate issues clearly to the right team, ensuring nothing falls through the cracks
  • Handle multiple conversations at once while maintaining accuracy and calm under pressure
  • Offer tech support to a diverse array of riders, from first-time transit users to power commuters
  • Represent Jawnt with empathy, curiosity, and pride, helping riders feel heard and supported
You Are…
  • A natural helper who genuinely finds joy in making someone's day easier
  • Patient with complexity: equally comfortable helping a grandparent with password resets and walking through debit card authorization logic with a technical user
  • Clear, calm, and confident in how you communicate, especially under pressure
  • Organized and dependable, with a natural sense of ownership
  • Entrepreneurial-minded and curious about how startups work - his role can be launchpad into Product, Operations, or other areas of the company
  • Comfortable using tools like Intercom, Aircall, and Linear (or quick to learn them)
  • Based in Philadelphia and genuinely excited to work in person at Bond Collective with a mission-driven team
  • 1-4 years of work experience OR a college graduate with some meaningful work experience

Apply