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Weekend Customer Support Jobs in Philadelphia, PA

Mission Roofing

Customer Support Specialist

Newtown, PA · On-site

$17 - $19/hr

Job Title: Customer Support Specialist (Entry Level) Company: Mission Roofing Location: Newtown, PA Pay: $17-19 per hour Employment Type: Full-Time About Mission Roofing Mission Roofing is a ...

Mission Roofing

Customer Support Specialist

Newtown, PA · On-site

$17 - $19/hr

Job Title: Customer Support Specialist (Entry Level) Company: Mission Roofing Location: Newtown, PA Pay: $17-19 per hour Employment Type: Full-Time About Mission Roofing Mission Roofing is a ...

Jawnt

Customer Support Associate

Philadelphia, PA

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier, more affordable, and more sustainable. We partner with universities, healthcare systems ...

Exocel Bio

Customer Support Specialist

Doylestown, PA · On-site

$60K/yr

You'll provide top-notch support, ensuring customer satisfaction and assisting our sales team. Your responsibilities as Customer Service Representative: * Build Customer Relationships: Establish ...

Exocel Bio

Customer Support Specialist

Doylestown, PA · On-site

$60K/yr

You'll provide top-notch support, ensuring customer satisfaction and assisting our sales team. Your responsibilities as Customer Service Representative: * Build Customer Relationships: Establish ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce expectations ...

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Weekend Customer Support information

See Philadelphia, PA salary details

$10

$23

$57

How much do weekend customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for weekend customer support in Philadelphia, PA is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Philadelphia, PA? The most popular types of Customer Support jobs in Philadelphia, PA are:
What are popular job titles related to Weekend Customer Support jobs in Philadelphia, PA? For Weekend Customer Support jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Philadelphia, PA look for? The top searched job categories for Weekend Customer Support jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Weekend Customer Support jobs? Cities near Philadelphia, PA with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you

Customer Support Specialist

Mission Roofing

Newtown, PA • On-site

$17 - $19/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Support Specialist (Entry Level)

Company: Mission Roofing
Location: Newtown, PA
Pay: $17–19 per hour
Employment Type: Full-Time

About Mission Roofing

Mission Roofing is a residential roofing company dedicated to providing homeowners with reliable roofing solutions, quality craftsmanship, and clear communication from start to finish. We pride ourselves on delivering excellent customer experiences and standing behind our work.

Position Overview

Mission Roofing is seeking a friendly and organized Entry-Level Customer Support Specialist to join our team in Newtown, Pennsylvania. This role is ideal for someone who enjoys helping people, communicating clearly, and supporting a growing service-based business. No prior roofing or customer support experience is required — we provide training.

Key Responsibilities

  • Answer inbound calls, emails, and messages from customers

  • Assist customers with questions related to roofing projects, scheduling, and service updates

  • Schedule appointments and coordinate with sales and production teams

  • Document customer interactions and update records accurately

  • Follow up with customers to ensure satisfaction and timely communication

  • Resolve basic issues and escalate concerns when necessary

  • Represent Mission Roofing in a professional and courteous manner

Qualifications

  • High school diploma or equivalent

  • Entry-level position — customer service experience is a plus but not required

  • Strong verbal and written communication skills

  • Basic computer skills and ability to learn CRM systems

  • Organized, dependable, and detail-oriented

  • Comfortable working in a fast-paced office environment

  • Positive attitude and team-first mindset

What We Offer

  • $17–19/hour based on experience

  • Paid training and onboarding

  • Full-time, stable schedule

  • Opportunities for growth within the company

  • Supportive and professional work environment

How to Apply

Apply with your resume and a brief introduction. Mission Roofing is an equal opportunity employer.

Apply