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FloQast

60 Floqast Customer Support Manager Jobs Hiring Near You

FloQast

Account Manager

Austin, TX · On-site +1

$90K - $120K/yr

FloQast has a mission to support accounting and finance departments with workflow automation by ... They will work closely with the Customer Success team to ensure we renew our client base while ...

FloQast

Account Manager

Austin, TX · On-site

$90K - $120K/yr

FloQast has a mission to support accounting and finance departments with workflow automation by ... They will work closely with the Customer Success team to ensure we renew our client base while ...

FloQast

Account Manager

Austin, TX · Hybrid

$90K - $120K/yr

FloQast has a mission to support accounting and finance departments with workflow automation by ... They will work closely with the Customer Success team to ensure we renew our client base while ...

FloQast

Account Manager, Los Angeles

Los Angeles, CA · On-site

$90K - $120K/yr

FloQast has a mission to support accounting and finance departments with workflow automation by ... They will work closely with the Customer Success team to ensure we renew our client base while ...

FloQast

Account Manager, Los Angeles

Los Angeles, CA · On-site +1

$90K - $120K/yr

FloQast has a mission to support accounting and finance departments with workflow automation by ... They will work closely with the Customer Success team to ensure we renew our client base while ...

FloQast

Account Manager, Los Angeles

Los Angeles, CA · Hybrid

$90K - $120K/yr

FloQast has a mission to support accounting and finance departments with workflow automation by ... They will work closely with the Customer Success team to ensure we renew our client base while ...

FloQast

Senior Product Manager, SAP

San Jose, CA · On-site

$164K - $246K/yr

Engage directly with customers and partners to understand SAP-specific needs, validate integration ... Support GTM teams with the FloQast-SAP value story: what the integration enables, how it ...

New

FloQast

Product Manager, Ecosystem

Los Angeles, CA · On-site

$116K - $216K/yr

Support GTM teams with the story of FloQast-ecosystem value: what each integration unlocks, what ... Provide N-tier support for customers during onboarding and ongoing operations, troubleshooting ...

New

FloQast

Senior Product Manager, SAP

Los Angeles, CA

$164K - $246K/yr

Engage directly with customers and partners to understand SAP-specific needs, validate integration ... Support GTM teams with the FloQast-SAP value story: what the integration enables, how it ...

New

FloQast

Senior Product Manager, SAP

San Jose, CA · On-site

$164K - $246K/yr

Support GTM teams with the FloQast-SAP value story: what the integration enables, how it ... Because we are Customer Obsessed in All Ways, check out what our customers have to say about ...

New

FloQast

Senior Product Manager, SAP

Los Angeles, CA · On-site

$136.30K - $179.90K/yr

... to ensure FloQast's integration strategy covers the full range of customer environments. • ... Required : • 5+ years working in an SAP FI-CO environment supporting financial close activities ...

New

FloQast

Product Manager, Ecosystem

San Jose, CA

$116K - $216K/yr

Support GTM teams with the story of FloQast-ecosystem value: what each integration unlocks, what ... Provide N-tier support for customers during onboarding and ongoing operations, troubleshooting ...

New

FloQast

Senior Product Manager, SAP

Los Angeles, CA · On-site

$164K - $246K/yr

Support GTM teams with the FloQast-SAP value story: what the integration enables, how it ... Because we are Customer Obsessed in All Ways, check out what our customers have to say about ...

New

FloQast

Product Manager, Ecosystem

Los Angeles, CA

$116K - $216K/yr

Support GTM teams with the story of FloQast-ecosystem value: what each integration unlocks, what ... Provide N-tier support for customers during onboarding and ongoing operations, troubleshooting ...

New

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FloQast Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

What other companies are hiring for Customer Support Manager jobs?
What are the most popular jobs at Floqast?
What are the most popular categories at Floqast?
Infographic showing various Customer Support Manager job openings at Floqast in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 53% Physical, 29% Hybrid, and 18% Remote job distribution.

Account Manager, Northern California

FloQast

San Francisco, CA • Remote

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 28 days ago

Job description

FloQast has a mission to support accounting and finance departments with workflow automation by accountants, for accountants. Founded in 2013 in Los Angeles, FloQast now has offices in New York, London and Australia!

The Account Manager will be joining a fast-growing team to help our technology company expand and renew our client base for our Accounting Workflow Automation solution. This Account Manager will be responsible for applying an understanding of FloQast's products, sales methodology, processes, and prospecting techniques to our customer base. They will work closely with the Customer Success team to ensure we renew our client base while maintaining a high level of customer satisfaction. In this role, the main focus will be collaborating across Customer Success, Sales, and Product to ensure our clients renew and expand.

This is a remote position, but candidates MUST be based in the Bay Area. 

*Visa sponsorship is NOT available at this time

What You'll Do:
  • Lead a book of business for existing mid-market clients to effectively expand partnerships within the FloQast customer base. 
  • Work cross-functionally with internal teams such as Customer Success, Sales Engineering, and Sales Operations. 
  • Manage a book of business of existing clients to effectively ensure on-time growth and customer expansion working with the CSM team.
  • Maintain accurate and up-to-date forecasts in Salesforce.com.
  • Provide sales management with reports on sales activities and projects as requested.
  • Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers.
  • Manage and maintain accurate renewal opportunities, and account information within Salesforce.com.
  • Achieve or exceed monthly and quarterly targets.
  • Networking, relationship building, coordinating internal resources to solve client's issues and execution of service agreements.
  • Travel as required within assigned territory to accomplish and exceed goals, up to 30%.
  • Other projects as assigned.
What You'll Bring:
  • BA/BS or equivalent experience preferred.
  • 2+ years of demonstrated successful software sales, preferably B2B.
  • FloQast/Close Management Software knowledge highly desired.
  • Experience using a consultative, solution based sales methodology desired.
  • Proven record of success in an inside sales and or outside sales based selling model.
  • Excellent written and verbal skills with a proven ability to communicate effectively via telephone and email with customers.
  • Ability and resilience to work in a fast paced sales environment with a proven history of meeting or exceeding monthly and quarterly targets.
  • Ability to develop trusted relationships with clients and internal teams.
  • Proficiency with Microsoft Office products and online collaboration tools.
  • Experience with CRM and opportunity management systems, preferably Salesforce.com and Outreach.
  • Proven ability to develop and manage pipeline and forecasting.
#LI-remote
#LI-SB1
#BI-remote
 
 
The base pay range for this position is $90,000-$120,000.   This position is eligible for a commission plan in addition to base pay. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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