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CareDx

55 Caredx Customer Support Manager Jobs Hiring Near You

CareDx, Inc.

Reimbursement Specialist

Brisbane, CA · On-site

$23.25 - $32/hr

... supports the clinical utility of AlloMap. CareDx, Inc. also develops new tests for other solid ... such as Customer Care, Revenue Cycle and Patient Advocacy teams to ensure timely and accurate ...

CareDx, Inc.

Reimbursement Specialist

Brisbane, CA · On-site

$23.25 - $32/hr

... supports the clinical utility of AlloMap. CareDx, Inc. also develops new tests for other solid ... such as Customer Care, Revenue Cycle and Patient Advocacy teams to ensure timely and accurate ...

CareDx, Inc.

Laboratory Services Manager

Brisbane, CA · On-site

Job duties will be accomplished through collaboration with Customer Care, Sales, Medical Affairs ... Responsibilities include, but not necessarily limited to: • Support growth of CareDx product ...

CareDx, Inc.

Customer Master Data Manager

Waltham, MA · Remote

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty ... Our team is committed to expanding access to actionable insights that support more informed cancer ...

CareDx, Inc.

Laboratory Services Manager

Brisbane, CA · On-site

Job duties will be accomplished through collaboration with Customer Care, Sales, Medical Affairs ... Support growth of CareDx product sales through management of sample acquisition activities and ...

CareDx, Inc.

Customer Master Data Manager

Waltham, MA · On-site

... patient support services, we partner with healthcare providers, patients, and biopharma ... Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV ...

CareDx, Inc.

Director Marketing CTT

Brisbane, CA

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty ... Support market assessment, product positioning, customer segmentation, target audience definition ...

CareDx, Inc.

Director Marketing CTT

Brisbane, CA · On-site

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty ... Support market assessment, product positioning, customer segmentation, target audience definition ...

CareDx, Inc.

Brand Marketing Manager

Brisbane, CA · On-site +1

CareDx is seeking a Brand Marketing Manager to support and help shape panorgan brand strategy and ... Contributes to customer segmentation, messaging refinement, and channel strategy to ensure programs ...

CareDx, Inc.

Patient Navigation Specialist

Waltham, MA · On-site

$24 - $27/hr

... patient support services, we partner with healthcare providers, patients, and biopharma ... Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV ...

CareDx, Inc.

Quality Assurance Lead

Brisbane, CA

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... Participate in development projects to support design controls and risk management processes * Any ...

CareDx, Inc.

Brand Marketing Manager

Brisbane, CA · On-site

CareDx is seeking a Brand Marketing Manager to support and help shape pan-organ brand strategy and ... Contributes to customer segmentation, messaging refinement, and channel strategy to ensure programs ...

CareDx, Inc.

Quality Assurance Lead

Brisbane, CA · On-site

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... Participate in development projects to support design controls and risk management processes * Any ...

CareDx, Inc.

Insurance Reimbursement Specialist

Brisbane, CA · Remote

$23.25 - $32/hr

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty ... patient support services, we partner with healthcare providers, patients, and biopharma ...

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Reimbursement Specialist

CareDx, Inc.

Brisbane, CA • On-site

$23.25 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Company Description
CareDx, Inc. (formerly XDx, Inc.), based in Brisbane, California, is a publicly traded molecular diagnostics company focused on the discovery, development and commercialization of high value, non-invasive tests to enhance the care and long-term outcomes of transplant recipients. The company has commercialized AlloMap Gene Expression Profile Testing, which aids physicians in surveillance of heart transplant recipients. New data was recently presented at ISHLT 2014 that further supports the clinical utility of AlloMap. CareDx, Inc. also develops new tests for other solid organ transplantation, which are in development.
Job Description
The Reimbursement Specialist's primary focus will be claim submissions and follow up. This role will work with various departments within CareDX such as Customer Care, Revenue Cycle and Patient Advocacy teams to ensure timely and accurate submission. This role is critical to maximizing potential revenue.
Responsibilities are as follows, but not necessarily limited to:
• Commercial or third party billing, client roster invoicing, claim processing, multi level appeals, collections, correspondence review and refunds
• Ensure proper reimbursement on patient accounts, identify and prepare adjustments and write-offs as appropriate
• Identify opportunities to streamline claim submission process in order to gain efficiencies
• Interpret contracts with payers to ensure proper payment, sending initial or secondary bills to insurance companies
• Compliant with internal processes which align with corporate business profit and budget objectives
• Notify CareDx Patient Advocacy team regarding center specific reimbursement issues
• Act as technical resource for internal and external CareDx customers and vendors
• Responsible for maintaining current knowledge of industry regulations and best practices
• Responsible for ensuring all financial procedures are followed and that any compliance issues are identified and addressed
• Work to meet department and corporate goals
• Compliant Corporate policies and procedures
Qualifications
• Minimum of four (4) years claim submission experience
• Bachelor's degree preferred or equivalent years experience
• Strong knowledge of insurance procotols within Medicare, Medicaid, and Commercial payers.
• Highly focused, strong attention to detailed and organized while using multiple technologies and/or systems and managing emails efficiently
• Collaborative work ethic and ability to work in a team oriented culture
• Excellent communication skills, shares knowledge with excellent training skills
• Must demonstrate critical thinking and problem solving in prior work/school experiences
• 2-3 years' customer service experience in customer-centric organization/role
• Knowledge of Telcor systems a plus
Additional Information
Benefits & Perks:We provide Medical, Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, 401(k), 3 weeks of vacation, 5 days sick leave, 1 personal floating holiday, 9 paid holidays, gym reimbursement, yoga onsite, ping pong, foosball, BBQ's, social hours, and more!

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