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29 Caredx Customer Support Manager Jobs Hiring Near You

CareDx, Inc.

Reimbursement Specialist

Brisbane, CA

$23.25 - $32/hr

... supports the clinical utility of AlloMap. CareDx, Inc. also develops new tests for other solid ... such as Customer Care, Revenue Cycle and Patient Advocacy teams to ensure timely and accurate ...

CareDx, Inc.

Reimbursement Specialist

Brisbane, CA · On-site

$23.25 - $32/hr

... supports the clinical utility of AlloMap. CareDx, Inc. also develops new tests for other solid ... such as Customer Care, Revenue Cycle and Patient Advocacy teams to ensure timely and accurate ...

CareDx, Inc.

Sr. IT Support Technician

Brisbane, CA · On-site

$26 - $35.50/hr

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... All other duties as assigned by management. Qualifications: * Education: High School Diploma

CareDx, Inc.

Laboratory Services Manager

Brisbane, CA · On-site

Job duties will be accomplished through collaboration with Customer Care, Sales, Medical Affairs ... Responsibilities include, but not necessarily limited to: • Support growth of CareDx product ...

CareDx, Inc.

Sr. IT Support Technician

Brisbane, CA · On-site

$25.75 - $35.50/hr

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... All other duties as assigned by management. Qualifications: * Education: High School Diploma

CareDx, Inc.

Transplant Account Manager

Houston, TX · On-site

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... Focusing primarily on transplant center and community nephrology account customers, the TAM will ...

CareDx, Inc.

Clinical Lab Scientist II

Brisbane, CA · On-site

... Manager. * Demonstrate knowledge of, and support, the CareDx mission, vision, value statements ... customers and vendors. * Demonstrated proficiency in the performance of molecular testing ...

CareDx, Inc.

Sr. IT Support Technician

Brisbane, CA

$25.75 - $35.50/hr

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... All other duties as assigned by management. Qualifications: * Education: High School Diploma

CareDx, Inc.

Sr. IT Support Technician

Brisbane, CA · On-site

$26 - $35.50/hr

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... Preferred : • Experience with Intune/Endpoint Manager, SCCM, or other endpoint management systems ...

CareDx, Inc.

Clinical Lab Scientist II

Brisbane, CA

... Manager. * Demonstrate knowledge of, and support, the CareDx mission, vision, value statements ... customers and vendors. * Demonstrated proficiency in the performance of molecular testing ...

CareDx, Inc.

Brand Marketing Manager

Brisbane, CA · On-site

CareDx is seeking a Brand Marketing Manager to support and help shape pan-organ brand strategy and ... Contributes to customer segmentation, messaging refinement, and channel strategy to ensure programs ...

CareDx, Inc.

Brand Marketing Manager

Brisbane, CA

CareDx is seeking a Brand Marketing Manager to support and help shape panorgan brand strategy and ... Contributes to customer segmentation, messaging refinement, and channel strategy to ensure programs ...

CareDx, Inc.

Sr. IT Support Technician

Brisbane, CA · On-site

$26 - $35.50/hr

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... Preferred : • Experience with Intune/Endpoint Manager, SCCM, or other endpoint management systems ...

CareDx, Inc.

Accounting Manager

Jackson, MS · Remote

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... This position will support The Transplant Pharmacy in Flowood, Mississippi and Alphonso Pharmacy in ...

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CareDx Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

What other companies are hiring for Customer Support Manager jobs?
What are the most popular jobs at Caredx?
What are the most popular categories at Caredx?
Infographic showing various Customer Support Manager job openings at Caredx in the United States as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 89% Physical, and 11% Remote job distribution.
Reimbursement Specialist

Reimbursement Specialist

CareDx, Inc.

Brisbane, CA

$23.25 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Company Description

CareDx, Inc. (formerly XDx, Inc.), based in Brisbane, California, is a publicly traded molecular diagnostics company focused on the discovery, development and commercialization of high value, non-invasive tests to enhance the care and long-term outcomes of transplant recipients. The company has commercialized AlloMap Gene Expression Profile Testing, which aids physicians in surveillance of heart transplant recipients.  New data was recently presented at ISHLT 2014 that further supports the clinical utility of AlloMap. CareDx, Inc. also develops new tests for other solid organ transplantation, which are in development.

Job Description

The Reimbursement Specialist's primary focus will be claim submissions and follow up. This role will work with various departments within CareDX such as Customer Care, Revenue Cycle and Patient Advocacy teams to ensure timely and accurate submission. This role is critical to maximizing potential revenue.

Responsibilities are as follows, but not necessarily limited to:

Commercial or third party billing, client roster invoicing, claim processing, multi level appeals, collections, correspondence review and refunds

Ensure proper reimbursement on patient accounts, identify and prepare adjustments and write-offs as appropriate

Identify opportunities to streamline claim submission process in order to gain efficiencies

Interpret contracts with payers to ensure proper payment, sending initial or secondary bills to insurance companies

Compliant with internal processes which align with corporate business profit and budget objectives

Notify CareDx Patient Advocacy team regarding center specific reimbursement issues

Act as technical resource for internal and external CareDx customers and vendors

Responsible for maintaining current knowledge of industry regulations and best practices

Responsible for ensuring all financial procedures are followed and that any compliance issues are identified and addressed

Work to meet department and corporate goals

Compliant Corporate policies and procedures

Qualifications

Minimum of four (4) years claim submission experience

Bachelor's degree preferred or equivalent years experience

Strong knowledge of insurance procotols within Medicare, Medicaid, and Commercial payers.

Highly focused, strong attention to detailed and organized while using multiple technologies and/or systems and managing emails efficiently

Collaborative work ethic and ability to work in a team oriented culture

Excellent communication skills, shares knowledge with excellent training skills

Must demonstrate critical thinking and problem solving in prior work/school experiences

2-3 years' customer service experience in customer-centric organization/role

Knowledge of Telcor systems a plus

Additional Information

Benefits & Perks: We provide Medical, Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, 401(k), 3 weeks of vacation, 5 days sick leave, 1 personal floating holiday, 9 paid holidays, gym reimbursement, yoga onsite,  ping pong, foosball, BBQ's, social hours, and more!

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