CareDx
CareDx

48 Caredx Customer Support Manager Jobs Hiring Near You

Reimbursement Specialist

Brisbane, CA · On-site

$23.25 - $32/hr

... supports the clinical utility of AlloMap. CareDx, Inc. also develops new tests for other solid ... such as Customer Care, Revenue Cycle and Patient Advocacy teams to ensure timely and accurate ...

Reimbursement Specialist

Brisbane, CA · On-site

$23.25 - $32/hr

... supports the clinical utility of AlloMap. CareDx, Inc. also develops new tests for other solid ... such as Customer Care, Revenue Cycle and Patient Advocacy teams to ensure timely and accurate ...

... support the clinical laboratory staff in the CLIA-certified CareDx laboratory. A CLA performs ... Participate in materials management activities which includes tasks such as order requests ...

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty ... Our team is committed to expanding access to actionable insights that support more informed cancer ...

Job duties will be accomplished through collaboration with Customer Care, Sales, Medical Affairs ... Support growth of CareDx product sales through management of sample acquisition activities and ...

... patient support services, we partner with healthcare providers, patients, and biopharma ... Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV ...

Job duties will be accomplished through collaboration with Customer Care, Sales, Medical Affairs ... Responsibilities include, but not necessarily limited to: • Support growth of CareDx product ...

... support the clinical laboratory staff in the CLIA-certified CareDx laboratory. A CLA performs ... Participate in materials management activities which includes tasks such as order requests ...

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... Participate in development projects to support design controls and risk management processes * Any ...

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... Participate in development projects to support design controls and risk management processes * Any ...

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... Support study administration activities such as site engagement, training, and product inventory ...

Patient Navigation Specialist

$18.50 - $23.50/hr

... patient support services, we partner with healthcare providers, patients, and biopharma ... Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV ...

Insurance Reimbursement Specialist

Brisbane, CA · On-site

$23.25 - $32/hr

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty ... Propose solutions and collaborate cross-functionally with the Denials Management Steering Committee.

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery ... In addition, the Sr. Staff Biostatistician will provide statistical and bioinformatics support and ...

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Reimbursement Specialist

Brisbane, CA • On-site

CareDx, Inc.
Biotechnology Research and Development • 501 - 1,000 employees

$23.25 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 hours ago


Job description

Company Description

CareDx, Inc. (formerly XDx, Inc.), based in Brisbane, California, is a publicly traded molecular diagnostics company focused on the discovery, development and commercialization of high value, non-invasive tests to enhance the care and long-term outcomes of transplant recipients. The company has commercialized AlloMap Gene Expression Profile Testing, which aids physicians in surveillance of heart transplant recipients.  New data was recently presented at ISHLT 2014 that further supports the clinical utility of AlloMap. CareDx, Inc. also develops new tests for other solid organ transplantation, which are in development.

Job Description

The Reimbursement Specialist's primary focus will be claim submissions and follow up. This role will work with various departments within CareDX such as Customer Care, Revenue Cycle and Patient Advocacy teams to ensure timely and accurate submission. This role is critical to maximizing potential revenue.

Responsibilities are as follows, but not necessarily limited to:

Commercial or third party billing, client roster invoicing, claim processing, multi level appeals, collections, correspondence review and refunds

Ensure proper reimbursement on patient accounts, identify and prepare adjustments and write-offs as appropriate

Identify opportunities to streamline claim submission process in order to gain efficiencies

Interpret contracts with payers to ensure proper payment, sending initial or secondary bills to insurance companies

Compliant with internal processes which align with corporate business profit and budget objectives

Notify CareDx Patient Advocacy team regarding center specific reimbursement issues

Act as technical resource for internal and external CareDx customers and vendors

Responsible for maintaining current knowledge of industry regulations and best practices

Responsible for ensuring all financial procedures are followed and that any compliance issues are identified and addressed

Work to meet department and corporate goals

Compliant Corporate policies and procedures

Qualifications

Minimum of four (4) years claim submission experience

Bachelor's degree preferred or equivalent years experience

Strong knowledge of insurance procotols within Medicare, Medicaid, and Commercial payers.

Highly focused, strong attention to detailed and organized while using multiple technologies and/or systems and managing emails efficiently

Collaborative work ethic and ability to work in a team oriented culture

Excellent communication skills, shares knowledge with excellent training skills

Must demonstrate critical thinking and problem solving in prior work/school experiences

2-3 years' customer service experience in customer-centric organization/role

Knowledge of Telcor systems a plus

Additional Information

Benefits & Perks: We provide Medical, Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, 401(k), 3 weeks of vacation, 5 days sick leave, 1 personal floating holiday, 9 paid holidays, gym reimbursement, yoga onsite,  ping pong, foosball, BBQ's, social hours, and more!