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41 Chargepoint Customer Support Manager Jobs Hiring Near You

ChargePoint

Inside Sales Account Manager

Campbell, CA · Remote

$47.25K - $100K/yr

The primary focus is expanding existing customers through upsell, cross-sell, and multi-site ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

New

ChargePoint

Senior Product Manager

Campbell, CA

$145.80K - $192.40K/yr

What You Will Bring to ChargePoint * Lead all product initiatives for your portfolio of customer ... Domain experience with support workflows and platforms a plus. * Domain experience in EV charging ...

ChargePoint

Senior Product Manager

Campbell, CA · On-site +1

$146.40K - $193.30K/yr

... Support Portal, EV charging network performance analytics, and API platform, to the next level ... What You Will Bring to ChargePoint * Lead all product initiatives for your portfolio of customer ...

ChargePoint

Senior Hardware Engineer

Campbell, CA

$150K - $180K/yr

... Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

ChargePoint

Senior Software Engineer

Campbell, CA · Hybrid

$142K - $200K/yr

Reports To Software Engineering Manager What You Will Be Doing We are seeking a Senior Software ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

ChargePoint

Software QA Engineering - Intern

Campbell, CA · On-site

... Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show ... Reports To Senior Manager, Quality Assurance What You Will Bring to ChargePoint * Automate existing ...

ChargePoint

Senior Software Engineer

Campbell, CA · On-site

$142K - $200K/yr

Reports To Software Engineering Manager What You Will Be Doing We are seeking a Senior Software ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

ChargePoint

Staff Regulatory Safety Engineer

Campbell, CA · On-site

$150K - $200K/yr

... Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

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ChargePoint Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

What other companies are hiring for Customer Support Manager jobs?
What are the most popular jobs at Chargepoint?
What are the most popular categories at Chargepoint?
Infographic showing various Customer Support Manager job openings at Chargepoint in the United States as of May 2026, with employment types broken down into 13% Internship, and 87% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.
Inside Sales Account Manager

Inside Sales Account Manager

ChargePoint

Campbell, CA • Remote

$47.25K - $100K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To
Sr. Director, Inside Sales
What You Will Be Doing
The Inside Sales Account Manager is a quota-carrying role responsible for owning and growing a defined territory of named mid-market accounts. The primary focus is expanding existing customers through upsell, cross-sell, and multi-site deployments of ChargePoint's EV charging hardware, software, and services.
This role blends strategic account planning with disciplined sales execution. You will engage directly with customers, collaborate cross-functionally, and leverage channel partners to drive both expansion revenue and selective new customer acquisition within your territory.
What You Will Bring to ChargePoint
You will bring a strong ability to grow revenue within existing customer relationships while uncovering new opportunities across accounts, regions, and use cases. Through consultative selling and thoughtful account planning, you will help customers advance their electrification and sustainability goals while delivering measurable business and financial outcomes for ChargePoint.
Requirements
  • 5+ years of quota-carrying B2B sales experience in an Account Manager, Account Executive, or similar role
  • Proven track record of meeting or exceeding revenue targets through account expansion
  • Experience selling complex solutions, including hardware, software, or infrastructure-based offerings
  • Strong consultative selling skills with the ability to manage multi-stakeholder buying groups
  • Proficiency with CRM tools, pipeline management, and sales forecasting
Preferred Skills
  • Experience operating in a territory-based sales model
  • Familiarity with channel or partner-led sales motions
  • Ability to translate technical solutions into clear business and financial ROI
  • Experience in EV, energy, infrastructure, high-tech, or SaaS industries
  • Comfort working cross-functionally with Sales Engineering, Marketing, Operations, and Customer Success
Location

Remote - CA

ChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $47,250 to $100,000. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.

If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.

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