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Customer Support Manager Jobs in California (NOW HIRING)

Wheels Up

Customer Support Manager

Los Angeles, CA · Hybrid

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Wheels Up

Customer Support Manager

Los Angeles, CA · Hybrid

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Wheels Up

Customer Support Manager

Los Angeles, CA · On-site

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Nuvo

Customer Support

San Francisco, CA · On-site

$80K - $140K/yr

Experience with customer support platforms (e.g., Intercom) and content management systems. * Proven track record of troubleshooting technical issues and writing clear, actionable bug tickets (e.g ...

Flux

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences. Profile Impact-oriented: You don't feel done until real people are ...

Flux Protocol, Inc

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences. Profile Impact-oriented: You don't feel done until real people are ...

Rogo

Customer Support Specialist

San Francisco, CA · On-site

$110K - $130K/yr

Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele. * Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure ...

Rogo

Customer Support Specialist

San Francisco, CA

$21.25 - $28.50/hr

Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele. * Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure ...

Candid Health

Customer Support

San Francisco, CA · On-site

Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences. Profile Impact-oriented: You don't feel done until real people are ...

Flux Defunct

Customer Support

San Francisco, CA · On-site

$20 - $25.50/hr

... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences. Profile Impact-oriented: You don't feel done until real people are ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

Basic understanding of customer support software and CRM systems. What We Offer: * Full-time, on-site position with growth potential * Competitive pay and full benefits (medical, dental, vision, PTO)

ICONMA

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Customer Support Agent Our client, an automotive company, is looking for a customer support agent ... Responsibilities include serving as the first point of contact for riders, managing inbound and ...

New

Workiz

Manager of Customer Support

San Diego, CA · On-site

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team, partnering closely with Leadership to execute our support strategy day-to-day. You'll directly manage ...

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in California

Customer Support Manager information

See California salary details

$24.2K

$57.2K

$99.7K

How much do customer support manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer support manager in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They coordinate support operations, develop policies, and often use customer service software to track interactions and performance metrics.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in California? The most popular types of Customer Support jobs in California are:
What cities in California are hiring for Customer Support Manager jobs? Cities in California with the most Customer Support Manager job openings:
Infographic showing various Customer Support Manager job openings in California as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,239 per year, or $27.5 per hour.

Customer Support Manager

Alphabe Insight Inc

Los Angeles, CA • On-site

$51K - $54K/yr

Full-time

Re-posted 22 days ago

Job description

Company Description
About Us
Chats Cloud Cover is a forward-thinking communications and advertising solutions firm based in Los Angeles. We help brands elevate their presence through strategic messaging, innovative advertising concepts, and seamless execution. Our team is committed to delivering clarity, creativity, and measurable impact. We value professionalism, collaboration, and a mindset focused on growth and excellence.
Job Description
Job Description
We are seeking a highly organized and customer-focused Customer Support Manager to lead our service operations and ensure that every client receives exceptional support. This role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is dedicated to improving processes to enhance customer experience.
Responsibilities
  • Oversee day-to-day customer support operations and ensure prompt, high-quality service.
  • Lead, mentor, and guide support team members to achieve performance goals.
  • Develop and implement support strategies, workflows, and service protocols.
  • Monitor customer inquiries, service metrics, and satisfaction levels.
  • Identify areas for improvement and recommend process enhancements.
  • Collaborate with internal teams to resolve escalated issues and optimize service delivery.
  • Prepare reports and provide insights to leadership on team performance and customer trends.

Qualifications
Qualifications
  • Strong communication and organizational skills.
  • Proven ability to lead teams and manage multiple priorities.
  • Ability to analyze service metrics and apply data-driven improvements.
  • Problem-solving mindset with a focus on delivering high-quality service.
  • Ability to work effectively in a structured, goal-oriented environment.

Additional Information
Benefits
  • Competitive salary ($51,000-$54,000 per year).
  • Opportunities for career growth and professional development.
  • Supportive and collaborative work environment.
  • Job Type: Full-time.
  • Skill-building through ongoing training programs.

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