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Customer Support Manager Jobs in California (NOW HIRING)

Autodesk

Customer Support Manager

San Francisco, CA

The Customer Support Manager will report to the Sr. Manager of GlobalTier IDigital Support.They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of ...

New

Wheels Up

Customer Support Manager

Los Angeles, CA · Hybrid

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Via

Customer Support Manager

Tulare, CA · On-site

$60K - $75K/yr

As a Customer Support Manager, you will lead a large frontline operations team responsible for both customer support and real-time dispatching functions. You'll own the performance of your team ...

Wheels Up

Customer Support Manager

Los Angeles, CA · Hybrid

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Via

Customer Support Manager

Tulare, CA

$60K - $75K/yr

As a Customer Support Manager, you will lead a large frontline operations team responsible for both customer support and real-time dispatching functions. You'll own the performance of your team ...

Wheels Up

Customer Support Manager

Los Angeles, CA · On-site

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · Remote

$110.21K - $137.76K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · Remote

$110.21K - $137.76K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · Remote

$110.21K - $137.76K/yr

As our Customer Support Center Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and ...

Tomra

Customer Support Manager - Americas

Irvine, CA · On-site +1

$110.21K - $137.76K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · On-site

$110.21K - $137.76K/yr

As our Customer Support Center Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · Remote

$110.21K - $137.76K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Irvine, CA · Remote

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

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Customer Support Manager information

See California salary details

$24.2K

$57.2K

$99.7K

How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in California? The most popular types of Customer Support jobs in California are:
What cities in California are hiring for Customer Support Manager jobs? Cities in California with the most Customer Support Manager job openings:

Customer Support Manager

Alphabe Insight Inc

Los Angeles, CA • On-site

$51K - $54K/yr

Full-time

Posted 13 days ago

Job description

Company Description
About Us
Chats Cloud Cover is a forward-thinking communications and advertising solutions firm based in Los Angeles. We help brands elevate their presence through strategic messaging, innovative advertising concepts, and seamless execution. Our team is committed to delivering clarity, creativity, and measurable impact. We value professionalism, collaboration, and a mindset focused on growth and excellence.
Job Description
Job Description
We are seeking a highly organized and customer-focused Customer Support Manager to lead our service operations and ensure that every client receives exceptional support. This role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is dedicated to improving processes to enhance customer experience.
Responsibilities
  • Oversee day-to-day customer support operations and ensure prompt, high-quality service.
  • Lead, mentor, and guide support team members to achieve performance goals.
  • Develop and implement support strategies, workflows, and service protocols.
  • Monitor customer inquiries, service metrics, and satisfaction levels.
  • Identify areas for improvement and recommend process enhancements.
  • Collaborate with internal teams to resolve escalated issues and optimize service delivery.
  • Prepare reports and provide insights to leadership on team performance and customer trends.

Qualifications
Qualifications
  • Strong communication and organizational skills.
  • Proven ability to lead teams and manage multiple priorities.
  • Ability to analyze service metrics and apply data-driven improvements.
  • Problem-solving mindset with a focus on delivering high-quality service.
  • Ability to work effectively in a structured, goal-oriented environment.

Additional Information
Benefits
  • Competitive salary ($51,000-$54,000 per year).
  • Opportunities for career growth and professional development.
  • Supportive and collaborative work environment.
  • Job Type: Full-time.
  • Skill-building through ongoing training programs.

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