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Customer Support Manager Jobs in California (NOW HIRING)

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical ...

TAIT

Client Support Manager

Burbank, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Managers work with clients on, but are not limited to, arranging site inspections and ... Maintain customer relationships while advocating on behalf of the customer and the TAIT company.

Workiz

Manager of Customer Support

San Diego, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team, partnering closely with Leadership to execute our support strategy day-to-day. You'll directly manage ...

Tait

Client Support Manager

Burbank, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Managers work with clients on, but are not limited to, arranging site inspections and ... Maintain customer relationships while advocating on behalf of the customer and the TAIT company.

ICONMA

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Customer Support Agent Our client, an automotive company, is looking for a customer support agent ... Responsibilities include serving as the first point of contact for riders, managing inbound and ...

Q-Cells

Customer Support Coordinator

San Francisco, CA · On-site

$22 - $28/hr

  • PTO

Customer Support Coordinator Location: San Francisco, CA, United States Location Type: On-site ... Manage customer tickets, emails and calls from customers in a prompt and professional manner.

Convera Corporation

Customer Support Associate

Santa Ana, CA · On-site

$18.25 - $25/hr

  • Medical

  • Life

Customer Support Associate Santa Ana The Customer Support Associate delivers high quality ... Maintain accurate case documentation in case management systems to support auditability, quality ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site

$20.25 - $25.50/hr

  • PTO

Customer Support Coordinator Location: Irvine, CA, United States Location Type: On-site Salary ... Manage customer tickets, emails and calls from customers in a prompt and professional manner.

Crusoe

Senior Manager, Customer Support

San Francisco, CA · On-site

$133K - $184K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Manager, Customer Support, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations ...

Crusoe

Senior Manager, Customer Support

San Francisco, CA · On-site

$133K - $184K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Manager, Customer Support, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

  • PTO

The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

  • PTO

The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy ...

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Showing results 21-40

All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in California

Customer Support Manager information

See California salary details

$24.2K

$57.2K

$99.7K

How much do customer support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer support manager in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in California?

The most popular types of Customer Support jobs in California are:

What cities in California are hiring for Customer Support Manager jobs?

Cities in California with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,239 per year, or $27.5 per hour.

Customer Support Specialist

Wayvia

Irvine, CA • Remote

$21 - $23/hr

Full-time

Re-posted 27 days ago

Job description

Company Overview:
At Wayvia, we help the world's top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where your career can go further. We'd love to meet you.
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
At Wayvia, you'll find a team that's curious, collaborative, and always up for solving what's next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.

Essential Function & Responsibilities:

  • Respond to customer support issues and resolve them per SLAs.
  • Communicate professionally with customers according to PriceSpider standards.
  • Work cross-functionally to resolve issues promptly.
  • Escalate issues when necessary.
  • Manage inbound communication via telephone, email, support tickets, and customer portal.
  • Utilize knowledge of Wayvia products to resolve issues independently.
  • Guide customers on product benefits and enhancements.
  • Assist with reports and metrics.
  • Recommend best practices to customers.
  • Identify and communicate root cause issues professionally.
  • Convey support team needs and issues cross-functionally.
  • Recommend patterns of issues for the product roadmap.
  • Contribute to high-priority issues.
  • Adhere to customer support best practices and policies.

Minimum Qualifications:

  • Associate's degree (Bachelor's preferred).
  • Experience in a customer-facing role.
  • 0-2 years of experience.
  • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
  • Strong communication, organizational, and time management skills.
  • Proven troubleshooting ability.

Preferred Qualifications:

  • Experience working cross-functionally with technical teams.
  • Experience with Jira, SQL, and Microsoft Office.

Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs

Location:
This is a remote position open to candidates based in the United States.

Compensation:
The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity.