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Director Customer Support Jobs in California (NOW HIRING)

C3 AI

Director, Customer Support

Redwood City, CA · On-site

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class ...

Tek84 Inc.

Director of Customer Support

Poway, CA · On-site

$150K - $165K/yr

The Director of Customer Service will oversee customer support operations, technical service delivery, escalation management, service agreement programs, customer networking and software support, and ...

Centr

Director of Customer Support

Norco, CA · On-site

Role Overview We are hiring a Director of Customer Support to build a modern, high-leverage, omni-channel support organization that scales with rapid growth while delivering a brand-differentiated ...

DwyerOmega

Director, Customer Success

Simi Valley, CA · On-site

This role oversees a cross-functional organization that includes Account Management, Technical Support, Field Service, Production, and Calibration . The Director ensures our customers receive world ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$242K - $295K/yr

This isn't an incremental evolution of a support function: it's the construction of a new operating ... About the Role As Director, Customer Success, you'll own the full post-sale journey for Gorgias ...

Mesa Canada, Inc.

Director, Customer Success

Anaheim, CA · On-site

$180 - $227.50/hr

Parsec is backed by BVP Forge, part of the $20B Bessemer platform, known for supporting category ... About the Role The Director of Customer Success will own and drive global revenue retention and ...

New

Crusoe

Director, Customer Enablement

San Francisco, CA · On-site

Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives. * Reporting, Tooling, and Data Focus * Business Analyst Role: Act ...

Colorwave Inc

Head of Customer Support

Costa Mesa, CA · On-site

Direct customer support activities across multiple business lines and product portfolios, including Tier 1 and Tier 2 operations, process development, technical oversight, and budget management.

anduril

Head of Customer Support

Costa Mesa, CA · On-site

Direct customer support activities across multiple business lines and product portfolios, including Tier 1 and Tier 2 operations, process development, technical oversight, and budget management.

Illumio

Director, Customer Trust

San Jose, CA · On-site

... support enterprise sales cycles and manage customer security reviews. Responsibilities : • Serve as the primary security representative during customer security reviews and technical discussions ...

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All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in California

Director Customer Support information

See California salary details

$38.5K

$121.7K

$193.9K

How much do director customer support jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director customer support in California is $121,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,800.00 and $145,600.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in California?

The most popular types of Customer Support jobs in California are:

What are popular job titles related to Director Customer Support jobs in California?

For Director Customer Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in California look for?

The top searched job categories for Director Customer Support jobs in California are:

What cities in California are hiring for Director Customer Support jobs?

Cities in California with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $121,723 per year, or $58.5 per hour.

Director, Customer Support

C3 AI

Redwood City, CA • On-site

Full-time

Posted 29 days ago

Job description

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for enterprise AI products, working alongside a team of product experts who set the standard for customer success.

Responsibilities 

  • Lead the growing global C3 AI Customer Support team.
  • Refine customer support process requirements and best practices for supporting new C3 AI products.
  • Measure success criteria and implement changes needed if expected targets are not met.
  • Deliver regular product upgrades, monitoring and diagnostics, bug fixes and minor customer-specific product enhancements.
  • Manage a daily cross-organizational leadership meeting devoted to driving resolution of any urgent issues that hinder customer success.
  • Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience.
  • Collaborate with Products, Engineering, and Services leaders to refine customer support processes based on key metrics.
  • Recruit and retain exceptional talent to ensure the team achieves expected growth and customer satisfaction objectives.

Qualifications

  • Bachelor's degree required from a 4-year university, with a focus on science, technology, engineering, math, or equivalent.
  • Graduate degree preferred.
  • At least 6 years of leadership in customer support at a company focused on enterprise applications, Software as a Service (SaaS), or Platform as a Service (PaaS).
  • Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products.
  • Experience writing logical, detailed, and complete product support requirements.
  • Able to develop and effectively communicate a support strategy and roadmap.
  • Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment.
  • Strong business acumen and quantitative and analytical problem-solving skills.
  • Outstanding team player with the ability to coordinate people and activities across multiple functional areas.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

Apply