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Customer Support Analyst Jobs in California (NOW HIRING)

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Kelly Services

Client Support Analyst

San Diego, CA

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Possess a customer-focused mindset with strong communication skills. * Are able to learn and ... Apply to be Client Support Analyst today! #GRACE As part of our promise to talent, Kelly supports ...

New

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

... of customer-facing applications. Key Responsibilities: * Provide L2/L3 production support for ... Analyze and resolve user-reported issues, defects, and data discrepancies * Collaborate with ...

OSTechnical

Be Seen First

Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

  • Medical

  • Dental

  • Vision

  • PTO

IT Support Analyst - Level I | 24x7 Environment Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare ...

Benchling

Product Support Analyst

San Francisco, CA · On-site

$73K - $90K/yr

We're building an AI scientist for our customers. We can't do that if we haven't built the muscle ... The Product Support Analyst plays a key role on the team supporting our customers and internal ...

Nuvo

Customer Support

San Francisco, CA · On-site

$80K - $140K/yr

Customer Support Nuvo is building the infrastructure that powers trade in the physical goods ... Experience with SQL for investigating issues or analyzing trends Candidates must be willing to work ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Analyze support tickets to identify recurring themes and propose improvements to product or documentation. * Champion customer feedback within Flux and work crossfunctionally to advocate for user ...

Flux

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Analyze support tickets to identify recurring themes and propose improvements to product or documentation. * Champion customer feedback within Flux and work cross‑functionally to advocate for user ...

Flux Protocol, Inc

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Analyze support tickets to identify recurring themes and propose improvements to product or documentation. * Champion customer feedback within Flux and work cross‑functionally to advocate for user ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in California

Customer Support Analyst information

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$12

$27

$39

How much do customer support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support analyst in California is $27.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $39.13 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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For Customer Support Analyst jobs in California, the most frequently searched job titles are:

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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,314 per year, or $27.6 per hour.

Customer Support Analyst

Southern California Edison (SCE)

Irwindale, CA • On-site

$24.81 - $37.16/hr

Full-time

Posted 5 days ago

Job description

Join the Clean Energy Revolution
Become a Customer Support Analyst at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support eligible customers in reducing past-due balances, maintain participation, and comply with program requirements. You'll evaluate customer accounts, monitor enrollment and payment activity, research and resolve processing exceptions, coordinate with internal partners, and strengthen operational controls that improve the customer experience.
As a Customer Support Analyst, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
  • Communicates on standard matters with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls.
  • Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports.
  • Confirms, analyzes, summarizes, and transcribes information and data from various sources. Prepares and maintains digital and/or paper files, reports, system records and databases.
  • Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills.
  • Provides price & availability, formal quotations and other pre and post order support functions. Performs backup coverage within specific team and across other teams of similar function. Proactively follows up on order backlog to ensure order details are current.
  • Facilitates the review of customer issues contributing to the regular analysis of top issues and launch projects.
  • Processes written customer correspondence and provides the appropriate level of follow-up in a timely manner.
  • A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications
  • One or more years of experience researching, analyzing and interpreting complex customer data, and information.

Preferred Qualifications
  • Three to five years of experience in supporting utility customer assistance programs, billing, credit/collections, payment services, program operations, or customer account research and resolution
  • Advanced proficiency with Microsoft Excel, including XLOOKUP, conditional formatting, data validation, pivot tables, data organization, analysis of large data sets, and development of clear trackers or reports to support operational decision-making.
  • Strong analytical and problem-solving skills, including the ability to research complex customer accounts, identify trends, discrepancies, root causes, and process gaps, and translate findings into actionable recommendations.
  • Experience supporting AMP, utility billing, credit/collections, payment services, or customer assistance programs, including eligibility review, account research, arrears resolution, or program exception handling.
  • Experience retrieving, validating, and analyzing data using BoBj Reporting or similar reporting tools to support program monitoring, exception tracking, and operational reporting.
  • Demonstrated ability to improve customer experience through clear communication, proactive issue resolution, and accurate explanation of program requirements, customer obligations, and next steps.
  • Experience working in a compliance-driven environment with strong attention to detail, documentation discipline, quality control awareness, and the ability to follow procedures consistently.
  • Experience supporting or influencing the implementation of operational objectives, process improvements, technology enhancements, or cross-functional projects.

Additional Information
  • This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
  • Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
  • Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
  • Relocation does not apply to this position.

About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.

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