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Customer Support Analyst Jobs Near Me

VPL, Inc

Product Support Analyst

Westerville, OH

Who We're Looking For Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ...

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

Who We're Looking For Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ...

HR4Me

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base ...

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How much do customer support analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.
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Customer Support Analyst jobs near you
A map of the United States highlighting the number of Customer Support Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Support Analyst job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Product Support Analyst

VPL, Inc

Westerville, OH

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description


Who We Are
VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions.


Who We're Looking For

Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics-all while learning and growing in a dynamic, supportive environment. If you have a positive attitude that inspires customers and teammates alike, a passion for learning and growing (we'll cheer you on every step of the way), and comfort with technology and SaaS solutions this is the role for you! This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, and Colorado.

What You'll Do

  • Communicate Technical Solutions:Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
  • Solve Complex Problems:Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
  • Drive Customer Success:Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
  • Manage Multiple Priorities:Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
  • Communicate Effectively:Use excellent written and verbal communication skills to engage with internal teams and customers.
  • Understand Business Processes:Utilize your knowledge of our business processes, to guide customers effectively.


What You'll Bring

  • Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
  • 1+ years' experience in a customer-focused environment desired
  • Proven expertise in customer service
  • Experience using a Customer Relationship Management (CRM)system
  • Enthusiastic attitude and an engaging businesslike approach
  • Excellent oral and written communications skills
  • Experience with Microsoft Officerequired
  • Creative problem solver
  • Demonstrated ability to research to resolve customerinquiries
  • Ability to interact effectively with internal and external partners


Benefits & Perks


  • Time Off:Unlimited Time Off (UTO) policy for full time employees.
  • Holidays:10 company-paid holidays and 3 floating holidays each full calendar year.
  • Freein office Snacks and Drinks.
  • Health Coverage:Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
  • Wellness Support:Medical plan-aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
  • Employee Assistance Program (EAP):Confidential support and resources for mental health, financial guidance, and life challenges.
  • Retirement Savings:401(k) plan with a 50% employer match up to 6%, fully vested on day one.
  • Life Insurance:Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
  • Additional Voluntary Benefits:Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
  • Family Support:Paid Parental Leave program.

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