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Customer Support Analyst Jobs in Texas (NOW HIRING)

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Abb Holdings Inc

Customer Support Analyst

Houston, TX · On-site

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

Abrigo

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Sageworks

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about supportrequests and enhancements * Ensure a fast time to ...

Togetherwork

Sr. Analyst, Customer Support

Austin, TX · On-site

Sr. Analyst, Customer Support Location: Austin, TX (Hybrid), Remote We are looking for a Sr. Analyst, Customer Support to serve as the dedicated analytics partner to our Customer Support organization ...

Choice Staffing

Support Analyst

San Antonio, TX

Support Analyst Overview ; Support Analyst provides front-line support for the company's core ... Strong communication and customer-service skills with the ability to work effectively with ...

DYOPATH

Desktop Support Analyst I

Deer Park, TX · On-site

$25/hr

DYOPATH is seeking a Desktop Support Analyst who is detail-oriented, customer-focused, and motivated to provide exceptional technical support in a fast-paced environment. Why You'll Love Working Here

Orion180

Product Support Analyst

Irving, TX · On-site

Join our Team as a Product Support Analyst in our Innovation & Technology department! We are ... Deliver consistent customer education on install requirements (inside placement, upstream of water ...

Procom Services

Technical Support Analyst

Plano, TX

... licensed customer base through a variety of mediums. Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

pbssystems

Service Support Analyst

Arlington, TX

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that ... PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service ...

Orion180

Product Support Analyst

Irving, TX · On-site

S. Citizen or Green Card Holder is required • 2-4 years of technical support, customer support ... cause analysis • Ability to navigate ticketing platforms (OmniDesk, Zendesk, ServiceNow, or ...

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Customer Support Analyst information

See Texas salary details

$11

$26

$37

How much do customer support analyst jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for customer support analyst in Texas is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $36.97 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
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What are popular job titles related to Customer Support Analyst jobs in TX? For Customer Support Analyst jobs in TX, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Texas as of July 2026, with employment types broken down into 2% Locum Tenens, 66% Full Time, 7% Part Time, and 25% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $54,105 per year, or $26 per hour.

Customer Support Analyst

Ariat

Haslet, TX • On-site

$28.85 - $31.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Ariat rating

6.2

Company rating: 6.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

About the Role
The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with sales representatives, retailers and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having a depth knowledge of product and order statuses. Candidates will be responsible for running daily reports and analyzing the data to ensure order book is up-to-date and product is strategically shipped to retailers. You will support coworkers on an as needed basis and meet all company and department initiatives.
You'll Make a Difference By
  • Providing courteous and professional service to internal and external customers
  • Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise
  • Ensuring orders are entered accurately and confirmed in a timely manner for assigned accounts
  • Responding promptly to a high volume of calls, voicemails and emails daily
  • Verifying daily price and auditing of EDI and open orders
  • Quickly resolving order discrepancies
  • Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives
  • Collaborating with Allocation Specialist and Distribution team to ensure orders are filled and shipped in a timely manner
  • Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery
  • Providing 800# and B2B support including inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage
  • Providing support in a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed
  • Assisting with other responsibilities based on business needs

About You
  • Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas)
  • Strong analytical skills required to determine possible issues, interpret data and identify solutions
  • Experience with order processing and management, product allocation in an EDI system
  • Knowledge of SAP or similar order entry systems
  • Understanding and appreciation of order to cash cycle
  • Experience with EDI customers preferred
  • Ability to prioritize work, handle multiple tasks and work independently of supervision
  • Detail orientated with outstanding follow-through
  • Able to solve customer problems, make decisions and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross functional departments
  • 2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment or manufacturing environment
  • Exceptional written, oral and face-to-face communication skills
  • Enthusiastic, friendly and outgoing with the ability to develop strong working relationships with internal and external customers
  • Fast acting and capable of adapting quickly to change
  • Desire and ability to contribute to and enhance Ariat's unique culture, philosophy and core values
  • Team oriented and holds confidences
  • Rely on experience and judgment to plan and accomplish goals with ability to perform a variety of tasks

About Ariat
Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.
The hourly range for this position is $28.85-$31.25 per hour.
The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.
Ariat's holistic benefits package for full-time team members includes (but is not limited to):
  • Medical, dental, vision, and life insurance options
  • Expanded wellness and mental health benefits
  • Paid time off (PTO), paid holidays, and paid volunteer days
  • 401(k) with company match
  • Bonus incentive plans
  • Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.
Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email human.resources@ariat.com.
Please see our Employment Candidate Privacy Policy at www.ariat.com/careers to learn more about how we collect, use, retain and disclose Personal Information.
Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

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