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Call Center Analyst Jobs in Texas (NOW HIRING)

COSMIC AIR TRAMPOLINE PARK

Be Seen First

Call Center Representative

Katy, TX · On-site

$17 - $18/hr

Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our team ... Analyze customer needs and provide appropriate solutions or escalate issues as necessary. * Perform ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Analytical and problem-solving abilities * Customer service orientation and a desire to exceed ...

A-Star Heat & Air

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Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

Call Quality Scores * Analyze performance data and prepare reports * Develop action plans to ... Previous Call Center Manager experience preferred * HVAC, Plumbing, Electrical, or Home Services ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Texas

Call Center Analyst information

See Texas salary details

$27.9K

$60.2K

$92.2K

How much do call center analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center analyst in Texas is $60,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $77,300.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Texas?

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For Call Center Analyst jobs in Texas, the most frequently searched job titles are:

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Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,230 per year, or $29 per hour.

Quality Assurance Call Center Analyst

San Antonio Corporate

San Antonio, TX • On-site

Full-time

Re-posted 26 days ago

Job description

Analyst I 

Quality Assurance Center | Data & Insights - On site role

Purpose & Impact

The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across Steak ’n Shake. This role sits at the intersection of data, technology, and operations—supporting the transformation of financial and operational data into insights that improve performance, consistency, and quality at scale.

This is a growth-oriented role for someone eager to build strong analytical foundations, develop modern reporting capabilities, and learn how data informs real-world business decisions in a fast-paced environment.

Work will be performed on-site at our corporate campus. 

What You’ll Do

  • Support the development and maintenance of recurring and ad-hoc reports that combine financial, operational, and performance data
  • Review, reconcile, and validate datasets to ensure accuracy and consistency
  • Assist in building and monitoring key performance indicators (KPIs), dashboards, and scorecards used by leadership and cross-functional teams
  • Analyze historical and current data to identify trends, variances, and performance drivers
  • Support forecasting models, projections, and scenario analyses used for planning and decision-making
  • Translate analytical findings into clear summaries and visual presentations for stakeholders
  • Partner with cross-functional teams to support data-driven initiatives and reporting needs
  • Contribute to continuous improvement by helping improve data structure, documentation, and analytical workflows
  • Assist with internal audits, data validation, and quality assurance activities
  • Participate in special projects such as sales forecasting, wage and labor market analysis, and store-level optimization

What You Bring

  • Bachelor’s degree in Mathematics, Statistics, Engineering, Physics, Quantitative Economics, or a related analytical discipline
  • 1–3 years of experience in data analysis, business analytics, or a similar quantitative role (internships and relevant project work considered)
  • Working knowledge of SQL preferred; exposure to analytical or statistical techniques is a plus
  • Strong proficiency in Microsoft Excel for analysis and modeling
  • Familiarity with Microsoft Word, PowerPoint, and Outlook for communication and presentation
  • Strong attention to detail with solid analytical, organizational, and problem-solving skills
  • Comfortable working in a dynamic environment with evolving priorities
  • Demonstrates curiosity, humility, and a desire to learn and grow
  • Passionate about using data and technology to drive better outcomes

Why Join This Team

The Quality Assurance Center is building modern, insight-driven capabilities that help a national brand operate smarter every day. As an Analyst I, you’ll gain hands-on experience working with real business data, learn from experienced analysts, and build skills that prepare you for advanced analytics and leadership roles.

About Steak n Shake

Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients.  We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.


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