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Call Center Analyst Jobs in Texas (NOW HIRING)

City of Dallas, TX

911 Call Analyst I

Dallas, TX · On-site

$47K - $53K/yr

... Analyst I serves as an entry level first-responder to the customer requests and inquiries. The role ... call center, on an assigned shift, and may at times be required to work additional hours during ...

PEARL STREET DENTAL GROUP

Call Center Specialist

Dallas, TX · On-site

$16.50 - $20.75/hr

... to analyze customer needs and provide appropriate solutions - Multilingual abilities are a plus Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Analytical and problem-solving abilities * Customer service orientation and a desire to exceed ...

A-Star Heat & Air

Be Seen First

Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

Call Quality Scores * Analyze performance data and prepare reports * Develop action plans to ... Previous Call Center Manager experience preferred * HVAC, Plumbing, Electrical, or Home Services ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Contribute to supplying call center and help desk performance analysis reports. * Surface customer concerns, staffing concerns, or SLA threats early and propose solutions. * Provide operational ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Contribute to supplying call center and help desk performance analysis reports. * Surface customer concerns, staffing concerns, or SLA threats early and propose solutions. * Provide operational ...

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Call Center Analyst information

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$27.9K

$60.2K

$92.2K

How much do call center analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center analyst in Texas is $60,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $77,300.00 per year, depending on experience, location, and employer.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs
What are the most commonly searched types of Call Center Analyst jobs in Texas? The most popular types of Call Center Analyst jobs in Texas are:
What are popular job titles related to Call Center Analyst jobs in Texas? For Call Center Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Center Analyst jobs in Texas look for? The top searched job categories for Call Center Analyst jobs in Texas are:
What cities in Texas are hiring for Call Center Analyst jobs? Cities in Texas with the most Call Center Analyst job openings:
What are popular job titles related to Call Center Analyst jobs in TX? For Call Center Analyst jobs in TX, the most frequently searched job titles are:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,230 per year, or $29 per hour.

Technical Support Center Analyst

First Command Financial Services, Inc.

Fort Worth, TX • On-site

Full-time

Re-posted 13 hours ago

First Command Financial Services rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


How will this role impact First Command?
The Support Center Analyst provides the first level (Tier 1) of customer service to internal corporate users reaching out to the BIS Technical Support Center in an inboud call center environment. The Support Center Analyst's main responsiblility is to gather information regarding end users request/issue, troubleshoot to provide first touch resolution, or escalate as needed. Problem resolution may involve the use of diagnostic and case management tracking tools. The Support Center Analyst reports directly to the Manager of the Technical Support Center.
What will the employee do in this role?
  • Provide first-rate customer service to users requesting support center services
  • Utilize sound judgment, critical thinking, and technical savvy to analyze and resolve complex technical issues with various system services including but not limited to - User access, system operations, client databases, software applications, desktop/laptop computers, and technical configurations.
  • Occasionally provide Clients with how-to recommendations regarding the use of their hardware and software platforms.
  • Ensure timely incident follow-up with all Clients.
  • Resolve and close all tickets with Client's confirmation.
  • Properly manage and document all work performed as part of ticket queue management.
  • Be able to work independently and as well as in a team environment.
  • Manage interactions with callers and co-workers in a professional and supportive manner.
  • Quickly assess whether a particular issue indicates that the Client needs further end-user training and ensure the issue is transferred to the appropriate team to address.
  • Be able to develop and execute short-term actions to resolve complex Client issues.
  • Provide emergency On Call support during non-business hours as assigned.
  • System and process monitoring overnight for Home Office and Banking systems including resolution of alerts and a number of completed automated tasks as assigned.
  • Provide user instruction via telephone and remote access software to increase user capabilities and reduce administrative errors.
  • Maintain a high level of proficiency regarding company-supported hardware and software to provide first touch resolution to customer to minimize impacts and costs.

Skills & Qualifications
Education
  • The Support Center Analyst job requires advanced knowledge in the computer field customarily obtained by a prolonged course or courses of study.
  • Bachelor's Degree or equivalent experience to include three or more years experience in IT call centers, IT systems, network operations, or software support.
  • Will consider a recent college graduate with a computer related degree.

Work Experience
  • Three or more years industry experience or technical training with Microsoft products or equivalent computer support services

Certifications
  • Professional computer related certifications are not required but are considered a plus.
  • Computer Related Certifications can be used to qualify as experience.

Required Knowledge, Skills, and Abilities
  • Must be client service oriented.
  • Advanced computer software and hardware knowledge
  • Advanced Computer Troubleshooting skills
  • Advanced Internet, Windows knowledge
  • Able to maintain a professional telephone presence
  • Excellent oral and written communication skills
  • Ability to balance multiple and shifting priorities.
  • Display dependable, punctual and professional demeanor.

#LI-NC1 #LI-hybrid

What First Command Financial Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

First Command Financial Services logo

About First Command Financial Services

Sourced by ZipRecruiter

First Command Financial Services, based in Fort Worth, TX, US, operates within the financial services industry. Established in 1958, this company's mission is to "coach those who serve in their pursuit of financial security." With its suite of services and products, including investment management and financial planning, the firm is dedicated to helping military families and federal employees achieve financial security. Over the years, First Command has made a name for itself through integrity, commitment, and an approach built upon trust, resulting in substantial client loyalty. Featured among its notable achievements is the company's consistent placement among the top 1% of all wealth management firms in the USA in terms of long-term investment results, confirming their commitment to providing exceptional financial services.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1958

Social media

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