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Call Center Qa Analyst Jobs in Texas (NOW HIRING)

Windows USA

Call Center QA Manager

Irving, TX · On-site

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

$80 - $100/hr

The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ... call center operations to optimize efficiency and effectiveness. * Implement and oversee QA ...

CSV-Taurean

Quality Assurance Analyst

San Antonio, TX · On-site

San Antonio, TX Position Summary The Quality Assurance Analyst supports M365 quality assurance, governance validation, documentation, and reporting activities. This role ensures compliance with ...

Tata Consultancy Service Limited

QA Analyst

Dallas, TX · On-site

$80K - $100K/yr

QA Analyst • We are seeking an experienced Automation QA Engineer with strong expertise in Selenium and Playwright to join our team . The ideal candidate will be responsible for designing ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

The Quality Assurance (QA) Analyst is responsible for evaluating the quality, consistency, and ... contact center operations. * Experience using CRM systems, call recording platforms, quality ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

JOB SUMMARY The Quality Assurance (QA) Analyst is responsible for evaluating the quality ... contact center operations. * Experience using CRM systems, call recording platforms, quality ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

Participate in quality calibration sessions with Contact Center and Training Department Management ... Verify adherence to company policies, compliance requirements, and established call handling ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX

JOB SUMMARY The Quality Assurance (QA) Analyst is responsible for evaluating the quality ... contact center operations. * Experience using CRM systems, call recording platforms, quality ...

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All JobsCall Center Qa Analyst JobsCall Center Qa Analyst Jobs in Texas

Call Center Qa Analyst information

See Texas salary details

$27.9K

$60.2K

$92.2K

How much do call center qa analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center qa analyst in Texas is $60,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $77,300.00 per year, depending on experience, location, and employer.

What is a call center QA analyst?

Call Center QA Analysts, or Quality Assurance Analysts, are professionals responsible for monitoring and evaluating the quality of customer interactions within a call center. They review recorded or live calls, assess agent performance, and ensure compliance with company policies and customer service standards. Their feedback helps identify training needs, improve customer satisfaction, and maintain high service quality. They play a key role in maintaining consistent and effective communication between the company and its customers.

What are the key skills and qualifications needed to thrive as a call center QA analyst?

To thrive as a Call Center QA Analyst, you need a strong understanding of call center operations, quality assurance processes, and data analysis, often supported by a bachelor's degree or relevant experience. Familiarity with call recording software, CRM systems, and QA evaluation tools is typically required, along with knowledge of quality management frameworks. Excellent attention to detail, communication skills, and the ability to provide constructive feedback are essential soft skills in this role. These skills ensure consistent service quality, support agent development, and drive customer satisfaction in high-volume call center environments.

What are some common challenges faced by call center QA analysts and how can they be overcome?

Call Center QA Analysts often face challenges such as maintaining objectivity while evaluating diverse interactions, handling high volumes of calls for review, and ensuring consistent feedback across different agents and teams. Overcoming these challenges involves leveraging clear evaluation criteria, using calibration sessions to align standards among QA staff, and adopting technology solutions that streamline the review process. Effective communication and collaboration with supervisors and agents also help address concerns and drive continuous improvement in service quality.

What is the difference between Call Center Qa Analyst vs Call Center Quality Supervisor?

AspectCall Center Qa AnalystCall Center Quality Supervisor
ResponsibilitiesMonitoring calls, ensuring compliance, analyzing quality metricsOverseeing QA team, developing quality standards, training staff
Required SkillsAttention to detail, analytical skills, communicationLeadership, coaching, quality management
CertificationsQuality assurance certifications, call monitoring toolsLeadership or supervisory certifications often preferred
Work EnvironmentIndividual role within call centers, focused on call analysisTeam management within call centers, overseeing QA processes

The Call Center Qa Analyst primarily focuses on monitoring and analyzing call quality to ensure compliance and improve service. In contrast, the Call Center Quality Supervisor manages the QA team, develops standards, and provides training. Both roles require strong analytical skills, but the supervisor role involves leadership and team management responsibilities.

Is a call center QA analyst an entry-level job?

A call center QA analyst is often considered an entry-level position, especially for those with basic communication skills and attention to detail. However, some roles may require prior experience or knowledge of call monitoring tools and quality standards. Advancement typically involves gaining experience and developing expertise in call evaluation and customer service metrics.

What are popular job titles related to Call Center Qa Analyst jobs in Texas?

For Call Center Qa Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Center Qa Analyst jobs in Texas look for?

The top searched job categories for Call Center Qa Analyst jobs in Texas are:

What cities in Texas are hiring for Call Center Qa Analyst jobs?

Cities in Texas with the most Call Center Qa Analyst job openings:

Call Center Qa Analyst jobs near you
Infographic showing various Call Center Qa Analyst job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,230 per year, or $29 per hour.

Call Center QA Manager

Windows USA

Irving, TX • On-site

Full-time

Posted 19 days ago

Key responsibilities

  • Own telephony technology to ensure seamless communication and operations within the call center.

  • Manage real-time call center operations to optimize efficiency and effectiveness.

  • Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.

Job description

Job Purpose:
- Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy, and a proven track record of improving contact center outcomes. The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Key Responsibilities:
- Own telephony technology to ensure seamless communication and operations within the call center.
- Manage real-time call center operations to optimize efficiency and effectiveness.
- Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
- Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement.
- Evaluate vendor performance to ensure alignment with company standards and goals.
- Drive continuous improvement initiatives to optimize appointment conversion rates, agent performance, and overall customer experience.
Required Education:
- Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Required Experience:
- 3-5+ years of experience in a call center, contact center, or workforce management role.
- Meaningful experience in quality assurance, real-time operations, or vendor management.
- Proven track record of improving contact center outcomes.
- Experience with Five9/Balto technology.
Required Skills and Abilities:
- Strong analytical skills to optimize appointment conversion, agent performance, and customer experience.
- Ability to manage telephony technology and real-time call center operations effectively.
- Proficient in QA/coaching and reporting to enhance performance.
- Capability to oversee vendor performance and drive continuous improvement initiatives.
- Autonomous working style with a focus on achieving set goals and objectives.
Equal Employment Opportunity EEO Statement
Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.
ADA Accommodations
Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.
At-Will Employment Statement
This position does not create a contract of employment.
Background Check Disclosure
Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.
Disclaimers
This description is intended to outline the general nature of the role.
OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.
Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.

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