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Call Monitoring Quality Analyst Jobs in Texas (NOW HIRING)

Panelmatic

Quality Analyst

Houston, TX · On-site

The Global QMS Analyst is responsible for supporting, maintaining, and improving the company ... Monitor QMS performance metrics and prepare quality reports for monthly operations reviews and ...

Panelmatic

Quality Analyst

Houston, TX · On-site

The Global QMS Analyst is responsible for supporting, maintaining, and improving the company ... Monitor QMS performance metrics and prepare quality reports for monthly operations reviews and ...

Panelmatic

Quality Analyst

Houston, TX · On-site

The Global QMS Analyst is responsible for supporting, maintaining, and improving the company ... Monitor QMS performance metrics and prepare quality reports for monthly operations reviews and ...

SmithRx

Member Support Quality Analyst

Plano, TX

$54K - $64K/yr

... analysis, monitoring omnichannel conversations in a call center environment, update Shelf ... Participate in regular QA calibration sessions with QA team members, Member Services supervisors ...

C&S Wholesale Grocers

Process Quality Analyst

Houston, TX · On-site

$85K - $100K/yr

Position OverviewAs a Process Quality Analyst, you are responsible for planning, compliance and ... Monitor and measure the results of the established programs. * Create and maintain successful cross ...

C&S Wholesale Grocers

Process Quality Analyst

Houston, TX · On-site

$85K - $100K/yr

Position OverviewAs a Process Quality Analyst, you are responsible for planning, compliance and ... Monitor and measure the results of the established programs. * Create and maintain successful cross ...

Scanning Solutions

Data Quality Analyst

League City, TX · Remote

$28 - $39/hr

The Data Quality Analyst will review and validate information, identify discrepancies, investigate ... Monitor recurring data issues and recommend process improvements. * Follow established data ...

Collabera

Data Quality Analyst

Plano, TX

CW Customer Data Quality Analyst Location: Plano, TX Duration: 6+ Months Pay Rate: OPEN to discuss ... call at (314) 815-5414. Thank you. Warmly, Aleli "Ali" Balais Technical Recruiter Additional ...

StandardAero

Analyst, Quality Sr

San Antonio, TX

Continuously monitor quality data (warranty, product rectification, customer satisfaction, etc ... Analyze, evaluate, and present information concerning factors such as business situations ...

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Call Monitoring Quality Analyst information

See Texas salary details

$15

$30

$47

How much do call monitoring quality analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for call monitoring quality analyst in Texas is $30.20, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $34.47 per hour, depending on experience, location, and employer.

What is a call monitoring quality analyst?

Call Monitoring Quality Analysts are professionals who evaluate customer service calls or interactions to ensure that company standards and regulatory requirements are met. They listen to recorded or live calls, assess the performance of customer service representatives, and provide feedback to help improve service quality. Their role is crucial in identifying training needs, maintaining customer satisfaction, and ensuring compliance with company policies. They often use scorecards or checklists to document their evaluations and work closely with team leaders and managers to enhance overall customer experience.

What are the key skills and qualifications needed to thrive as a call monitoring quality analyst?

To thrive as a Call Monitoring Quality Analyst, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance, often supported by a relevant degree or certification. Familiarity with call recording software, CRM systems, and quality monitoring tools like NICE or Verint is typical for this role. Excellent communication, critical thinking, and the ability to provide actionable feedback are standout soft skills. These competencies ensure accurate evaluation of customer interactions, drive process improvements, and help maintain high service standards.

What are some typical challenges faced by call monitoring quality analysts, and how can they be managed?

Call Monitoring Quality Analysts often encounter challenges such as balancing objective evaluation with empathy, handling high call volumes, and ensuring consistency in feedback across various agents. To manage these, analysts typically rely on well-defined quality assurance frameworks, regular calibration sessions with the team, and ongoing training. Effective communication skills and a collaborative approach with both agents and supervisors also help address discrepancies and foster continuous improvement.

What is the difference between Call Monitoring Quality Analyst vs Call Center Agent?

AspectCall Monitoring Quality AnalystCall Center Agent
Primary RoleEvaluate and improve call quality, ensure compliance, provide feedbackHandle customer calls, provide information, resolve issues
Required SkillsCommunication skills, analytical skills, knowledge of quality standardsCustomer service skills, communication, problem-solving
Work EnvironmentOffice-based, monitoring calls, quality assessmentsOffice or remote, direct customer interaction
CertificationsOften requires customer service or quality assurance certificationsCustomer service training, sometimes certifications

The Call Monitoring Quality Analyst focuses on evaluating and improving call quality, while the Call Center Agent handles direct customer interactions. Both roles require strong communication skills, but the analyst emphasizes quality assessment and feedback, whereas the agent emphasizes customer support. Understanding these differences helps job seekers find the right position in the call center industry.

What are popular job titles related to Call Monitoring Quality Analyst jobs in Texas?

For Call Monitoring Quality Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Monitoring Quality Analyst jobs in Texas look for?

The top searched job categories for Call Monitoring Quality Analyst jobs in Texas are:

Call Monitoring Quality Analyst jobs near you
Infographic showing various Call Monitoring Quality Analyst job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,814 per year, or $30.2 per hour.

Quality Analyst

Panelmatic

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

About Us:
Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.
Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.
Job Summary:
Panelmatic is seeking a detail-oriented and experienced Global QMS (Quality Management System) Analyst. The Global QMS Analyst is responsible for supporting, maintaining, and improving the company's Quality Management System across global operations. This role ensures compliance with ISO 9001, customer requirements, regulatory standards, and internal quality policies while driving standardization and continuous improvement throughout the organization.
Requirements
Job Duties:
  • Administer and maintain the global Quality Management System (QMS).
  • Develop, review, and control quality procedures, work instructions, forms, and process documentation.
  • Coordinate internal and external audits, including certification and surveillance audits.
  • Track corrective and preventive actions (CAPA) and verify effectiveness of implemented actions.
  • Monitor QMS performance metrics and prepare quality reports for monthly operations reviews and management reviews.
  • Manage internal audit program for all global locations. Ensure corrective actions are initiated, implemented and closed for findings from the audits.
  • Support document control processes and ensure compliance with document retention requirements.
  • Facilitate management, review meetings and follow up on action items.
  • Assist process owners with risk assessments, process mapping, and continuous improvement initiatives.
  • Support training programs related to quality system requirements and procedures.
  • Ensure compliance with ISO 9001, customer requirements, and applicable regulatory standards.
  • Manage nonconformance, corrective action, and audit databases within the QMS software platform.
  • Collaborate with global sites to standardize quality processes and share best practices.
  • Other duties, as assigned.

Minimum Qualifications:
  • Bachelor's degree in engineering, preferably electrical or related field or equivalent relevant work experience
  • 3+ years of experience with Quality Management Systems in a manufacturing environment.
  • Experience with ISO-9001 quality management systems (QMS)
  • Experience with document control, CAPA, internal audits, and management review processes.
  • Proficiency with Microsoft Office and electronic QMS platforms.
  • Computer literate and experience working with ERP systems
  • Excellent problem-solving, communication, and analytical skills
  • Ability to pass physical, drug, driving, and background check required
  • Ability to physically push, pull, and lift 50lbs or more required
  • Ability to sit, stand, and walk for four plus hours at a time required
  • Alignment with company core values required

Preferred Qualifications:
  • ASQ Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or equivalent certification.
  • Experience in electrical power distribution, switchgear, control systems, or industrial manufacturing.
  • ISO-9001 lead/internal auditor certification
  • Knowledge of Lean, Six Sigma, and continuous improvement methodologies.
  • Experience supporting multi-site or global quality management systems.

Benefits
  • Medical, dental, vision, HSA, term life, AD&D, STD, LTD
  • 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
  • 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
  • 401(k) contributions matched 100% up to 4%
  • Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
  • PTO and paid holidays provided
  • Career advancement opportunities
  • Competitive wages
  • Family-friendly environment with average employee tenure above five years

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