Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...
Call Center QA Manager
Irving, TX · On-site
$80 - $100/hr
The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ... call center operations to optimize efficiency and effectiveness. * Implement and oversee QA ...
Call Center QA Manager
Irving, TX · On-site
$80 - $100/hr
The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ... call center operations to optimize efficiency and effectiveness. * Implement and oversee QA ...
They analyze performance trends, identify training gaps, and provide coaching to agents to improve ... Professional Certifications or License preferred; * 5-8 years of experience in call center, quality ...
They analyze performance trends, identify training gaps, and provide coaching to agents to improve ... Professional Certifications or License preferred; * 5-8 years of experience in call center, quality ...
Responsible for monitoring and evaluating staff members on the quality and process of work ... Research, analyze, identify, and evaluate data from assigned tasks to evaluate existing and ...
Responsible for monitoring and evaluating staff members on the quality and process of work ... Research, analyze, identify, and evaluate data from assigned tasks to evaluate existing and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Call Center Specialist
$16.50 - $20.75/hr
... and quality of service - Collaborate with team members to achieve call center goals - Handle ... highly desirable - Ability to analyze customer needs and provide appropriate solutions ...
Call Center Specialist
$16.50 - $20.75/hr
... and quality of service - Collaborate with team members to achieve call center goals - Handle ... highly desirable - Ability to analyze customer needs and provide appropriate solutions ...
Call Center Representative
Dallas, TX · On-site
$16 - $19.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Meet or exceed performance metrics including call quality and handle time. * Collaborate with team ...
Call Center Representative
Dallas, TX · On-site
$16 - $19.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Meet or exceed performance metrics including call quality and handle time. * Collaborate with team ...
Content Quality Analyst
Coppell, TX · On-site
The Contact Center Quality Analyst reports to the Correspondence Resolution Response Manager and must develop strong working relationships with key stakeholders, vendors, and co-workers.
Content Quality Analyst
Coppell, TX · On-site
The Contact Center Quality Analyst reports to the Correspondence Resolution Response Manager and must develop strong working relationships with key stakeholders, vendors, and co-workers.
Director, Call Center Operations
Bedford, TX · On-site
$150 - $200/hr
Own performance across assigned brands and programs, including service level, quality, conversion ... Develop business cases and ROI analysis for process, technology, staffing, or vendor changes.
Director, Call Center Operations
Bedford, TX · On-site
$150 - $200/hr
Own performance across assigned brands and programs, including service level, quality, conversion ... Develop business cases and ROI analysis for process, technology, staffing, or vendor changes.
Analyst I Quality Assurance Center | Data & Insights - On site role Purpose & Impact The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across ...
Quick apply
Analyst I Quality Assurance Center | Data & Insights - On site role Purpose & Impact The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across ...
Analyst I Quality Assurance Center | Data & Insights - On site role Purpose & Impact The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across ...
Analyst I Quality Assurance Center | Data & Insights - On site role Purpose & Impact The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across ...
Call Center Representative
Katy, TX · On-site
$14.75 - $18.25/hr
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. This role ... Analyze customer needs and provide appropriate solutions or escalate issues as necessary. * Perform ...
Call Center Representative
Katy, TX · On-site
$14.75 - $18.25/hr
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. This role ... Analyze customer needs and provide appropriate solutions or escalate issues as necessary. * Perform ...
Call Center Manager
Farmers Branch, TX · On-site
$80 - $100/hr
Improve call center metrics while ensuring quality patient interactions * Monitor and analyze call center performance data to drive continuous improvement * Create and maintain standard operating ...
Call Center Manager
Farmers Branch, TX · On-site
$80 - $100/hr
Improve call center metrics while ensuring quality patient interactions * Monitor and analyze call center performance data to drive continuous improvement * Create and maintain standard operating ...
Improve call center metrics while ensuring quality patient interactions * Monitor and analyze call center performance data to drive continuous improvement * Create and maintain standard operating ...
Improve call center metrics while ensuring quality patient interactions * Monitor and analyze call center performance data to drive continuous improvement * Create and maintain standard operating ...
Call Center Manager
Farmers Branch, TX · On-site
$80 - $100/hr
Improve call center metrics while ensuring quality patient interactions * Monitor and analyze call center performance data to drive continuous improvement * Create and maintain standard operating ...
Call Center Manager
Farmers Branch, TX · On-site
$80 - $100/hr
Improve call center metrics while ensuring quality patient interactions * Monitor and analyze call center performance data to drive continuous improvement * Create and maintain standard operating ...
Be Seen First
Call Center Representative
Katy, TX · On-site
$17 - $18/hr
Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our team ... Analyze customer needs and provide appropriate solutions or escalate issues as necessary. * Perform ...
Quick apply
Be Seen First
Call Center Representative
Katy, TX · On-site
$17 - $18/hr
Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our team ... Analyze customer needs and provide appropriate solutions or escalate issues as necessary. * Perform ...
Call Center Quality Analyst information
See Texas salary details
$27.9K - $33.8K
7% of jobs
$33.8K - $39.6K
13% of jobs
$40.6K is the 25th percentile. Wages below this are outliers.
$39.6K - $45.5K
28% of jobs
$45.5K - $51.3K
1% of jobs
The median wage is $52.5K / yr.
$51.3K - $57.2K
5% of jobs
$57.2K - $63K
1% of jobs
$63K - $68.9K
15% of jobs
$68.9K - $74.7K
4% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$74.7K - $80.5K
11% of jobs
$80.5K - $86.4K
1% of jobs
$86.4K - $92.2K
14% of jobs
$27.9K
$60.2K
$92.2K
How much do call center quality analyst jobs pay per year?
As of Sep 7, 2026, the average yearly pay for call center quality analyst in Texas is $60,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $77,300.00 per year, depending on experience, location, and employer.
What is a call center quality analyst?
A Call Center Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and efficiency. They assess calls, chats, or emails based on predefined criteria, provide feedback to agents, and recommend improvements. Their role helps enhance customer experience, optimize performance, and maintain company standards.
What are the key skills and qualifications needed to thrive as a call center quality analyst?
A Call Center Quality Analyst needs strong analytical skills, a keen attention to detail, and an understanding of call center operations, often supported by a bachelor's degree or relevant experience. Familiarity with quality monitoring software, CRM systems, and sometimes certifications such as COPC or Six Sigma are advantageous. Exceptional communication, active listening, and problem-solving abilities help an analyst provide valuable feedback and foster continuous improvement. Together, these skills ensure accurate evaluation of customer interactions and support the delivery of exceptional service standards within the call center.
What are some typical challenges faced by call center quality analysts, and how can they be addressed?
Call Center Quality Analysts often encounter challenges such as balancing consistency and fairness in evaluations, managing high volumes of call reviews, and staying current with evolving policies and customer expectations. To address these challenges, analysts rely on robust quality monitoring tools, clear evaluation criteria, and regular calibration sessions with team leaders and agents. Open communication and ongoing training also help ensure that feedback is constructive and aligned with company goals. Embracing a proactive approach to continuous process improvement enables analysts to enhance both agent performance and customer satisfaction.
What are the most commonly searched types of Call Center Quality Analyst jobs in Texas?
The most popular types of Call Center Quality Analyst jobs in Texas are:
What are popular job titles related to Call Center Quality Analyst jobs in Texas?
For Call Center Quality Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Center Quality Analyst jobs in Texas look for?
The top searched job categories for Call Center Quality Analyst jobs in Texas are:
Key responsibilities
Own telephony technology to ensure seamless communication and operations within the call center.
Manage real-time call center operations to optimize efficiency and effectiveness.
Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
Job description
Job Purpose:
- Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy, and a proven track record of improving contact center outcomes. The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Key Responsibilities:
- Own telephony technology to ensure seamless communication and operations within the call center.
- Manage real-time call center operations to optimize efficiency and effectiveness.
- Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
- Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement.
- Evaluate vendor performance to ensure alignment with company standards and goals.
- Drive continuous improvement initiatives to optimize appointment conversion rates, agent performance, and overall customer experience.
Required Education:
- Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Required Experience:
- 3-5+ years of experience in a call center, contact center, or workforce management role.
- Meaningful experience in quality assurance, real-time operations, or vendor management.
- Proven track record of improving contact center outcomes.
- Experience with Five9/Balto technology.
Required Skills and Abilities:
- Strong analytical skills to optimize appointment conversion, agent performance, and customer experience.
- Ability to manage telephony technology and real-time call center operations effectively.
- Proficient in QA/coaching and reporting to enhance performance.
- Capability to oversee vendor performance and drive continuous improvement initiatives.
- Autonomous working style with a focus on achieving set goals and objectives.
Equal Employment Opportunity EEO Statement
Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.
ADA Accommodations
Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.
At-Will Employment Statement
This position does not create a contract of employment.
Background Check Disclosure
Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.
Disclaimers
This description is intended to outline the general nature of the role.
OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.
Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.
- Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy, and a proven track record of improving contact center outcomes. The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Key Responsibilities:
- Own telephony technology to ensure seamless communication and operations within the call center.
- Manage real-time call center operations to optimize efficiency and effectiveness.
- Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
- Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement.
- Evaluate vendor performance to ensure alignment with company standards and goals.
- Drive continuous improvement initiatives to optimize appointment conversion rates, agent performance, and overall customer experience.
Required Education:
- Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Required Experience:
- 3-5+ years of experience in a call center, contact center, or workforce management role.
- Meaningful experience in quality assurance, real-time operations, or vendor management.
- Proven track record of improving contact center outcomes.
- Experience with Five9/Balto technology.
Required Skills and Abilities:
- Strong analytical skills to optimize appointment conversion, agent performance, and customer experience.
- Ability to manage telephony technology and real-time call center operations effectively.
- Proficient in QA/coaching and reporting to enhance performance.
- Capability to oversee vendor performance and drive continuous improvement initiatives.
- Autonomous working style with a focus on achieving set goals and objectives.
Equal Employment Opportunity EEO Statement
Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.
ADA Accommodations
Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.
At-Will Employment Statement
This position does not create a contract of employment.
Background Check Disclosure
Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.
Disclaimers
This description is intended to outline the general nature of the role.
OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.
Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.
About Windows USA
Sourced by ZipRecruiter
Industry
Construction
Company size
501 - 1,000 Employees
Headquarters location
Irving, TX, US