Call Center Quality Manager (4764) Location Martinsburg, WV Job Code 4764 # of Openings 1
Call Center Quality Manager (4764) Location Martinsburg, WV Job Code 4764 # of Openings 1
Call Center Quality Manager (4764) Location Martinsburg, WV Job Code 4764 # of Openings 1
Call Center Quality Manager (4764) Location Martinsburg, WV Job Code 4764 # of Openings 1
Through advanced analytics and technology, we can more accurately predict credit risk and provide ... The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and ...
Through advanced analytics and technology, we can more accurately predict credit risk and provide ... The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and ...
Through advanced analytics and technology, we can more accurately predict credit risk and provide ... The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and ...
Through advanced analytics and technology, we can more accurately predict credit risk and provide ... The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and ...
Through advanced analytics and technology, we can more accurately predict credit risk and provide ... The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and ...
Quick apply
Through advanced analytics and technology, we can more accurately predict credit risk and provide ... The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and ...
Under the direction of the Director and/or supervisor, the Contact Center Analyst (Training & Quality) is primarily responsible for creating, producing, and analyzing management reports to support ...
Under the direction of the Director and/or supervisor, the Contact Center Analyst (Training & Quality) is primarily responsible for creating, producing, and analyzing management reports to support ...
Contact Center Quality Analyst
Abilene, TX · On-site
Under the direction of the Director and/or supervisor, the Contact Center Analyst (Training & Quality) is primarily responsible for creating, producing, and analyzing management reports to support ...
Contact Center Quality Analyst
Abilene, TX · On-site
Under the direction of the Director and/or supervisor, the Contact Center Analyst (Training & Quality) is primarily responsible for creating, producing, and analyzing management reports to support ...
Eagle Harbor , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Quality Manager. POSITION RESPONSIBILITIES: * Oversees the quality ...
Eagle Harbor , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Quality Manager. POSITION RESPONSIBILITIES: * Oversees the quality ...
Eagle Harbor , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Quality Manager. POSITION RESPONSIBILITIES: * Oversees the quality ...
Eagle Harbor , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Quality Manager. POSITION RESPONSIBILITIES: * Oversees the quality ...
Develop telephony reporting processes that provide accurate and timely information and analysis. Lead the call center quality improvement initiatives that include raising first contract resolution ...
Develop telephony reporting processes that provide accurate and timely information and analysis. Lead the call center quality improvement initiatives that include raising first contract resolution ...
OR · On-site
$65K - $85K/yr
Analyze data from quality monitoring activities, identify trends, patterns, and areas of ... Experience in call center quality assurance and training required * Proficiency in Talk Desk or ...
OR · On-site
$65K - $85K/yr
Analyze data from quality monitoring activities, identify trends, patterns, and areas of ... Experience in call center quality assurance and training required * Proficiency in Talk Desk or ...
Call Center Quality Assurance & Training Specialist
$65K - $85K/yr
Analyze data from quality monitoring activities, identify trends, patterns, and areas of ... Experience in call center quality assurance and training required * Proficiency in Talk Desk or ...
Call Center Quality Assurance & Training Specialist
$65K - $85K/yr
Analyze data from quality monitoring activities, identify trends, patterns, and areas of ... Experience in call center quality assurance and training required * Proficiency in Talk Desk or ...
Overview Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through ...
Overview Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through ...
Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Six months - 1 year experience with call center or related field Sagility Offers Competitive ...
Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Six months - 1 year experience with call center or related field Sagility Offers Competitive ...
Quality Analyst
Concord, NC · Remote
Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Six months - 1 year experience with call center or related field Sagility Offers Competitive ...
Quality Analyst
Concord, NC · Remote
Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Six months - 1 year experience with call center or related field Sagility Offers Competitive ...
Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through ...
Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through ...
Fraud Analyst (Call Center)
$18 - $22/hr
... high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...
Fraud Analyst (Call Center)
$18 - $22/hr
... high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...
Quality Analyst
New York, NY · On-site
$48K - $83K/yr
Responsible for assessing the quality of performance of employees who handle calls from our ... Customer Service / Call Center experience preferred * Excellent analytical and problem-solving ...
Quality Analyst
New York, NY · On-site
$48K - $83K/yr
Responsible for assessing the quality of performance of employees who handle calls from our ... Customer Service / Call Center experience preferred * Excellent analytical and problem-solving ...
Responsible for assessing the quality of performance of employees who handle calls from our ... Customer Service / Call Center experience preferred * Excellent analytical and problem-solving ...
Responsible for assessing the quality of performance of employees who handle calls from our ... Customer Service / Call Center experience preferred * Excellent analytical and problem-solving ...
Enterprise Contact Center Quality Director Title: Quality Assurance Manager Location: Orlando ... call monitoring platforms * Must have data analysis experience in MS Excel, SQL, and/or BI tools
Quick apply
Enterprise Contact Center Quality Director Title: Quality Assurance Manager Location: Orlando ... call monitoring platforms * Must have data analysis experience in MS Excel, SQL, and/or BI tools
Call Center Quality Analyst information
See salary details
$30K - $36.3K
7% of jobs
$36.3K - $42.5K
13% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$42.5K - $48.8K
28% of jobs
$48.8K - $55.1K
1% of jobs
The median wage is $56.3K / yr.
$55.1K - $61.4K
5% of jobs
$61.4K - $67.6K
1% of jobs
$67.6K - $73.9K
15% of jobs
$73.9K - $80.2K
4% of jobs
$80.5K is the 75th percentile. Wages above this are outliers.
$80.2K - $86.5K
11% of jobs
$86.5K - $92.7K
1% of jobs
$92.7K - $99K
14% of jobs
$30K
$64.6K
$99K
How much do call center quality analyst jobs pay per year?
As of Jul 17, 2026, the average yearly pay for call center quality analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Call Center Quality Analyst position, and why are they important?
A Call Center Quality Analyst needs strong analytical skills, a keen attention to detail, and an understanding of call center operations, often supported by a bachelor's degree or relevant experience. Familiarity with quality monitoring software, CRM systems, and sometimes certifications such as COPC or Six Sigma are advantageous. Exceptional communication, active listening, and problem-solving abilities help an analyst provide valuable feedback and foster continuous improvement. Together, these skills ensure accurate evaluation of customer interactions and support the delivery of exceptional service standards within the call center.
What are some typical challenges faced by Call Center Quality Analysts, and how can they be addressed?
Call Center Quality Analysts often encounter challenges such as balancing consistency and fairness in evaluations, managing high volumes of call reviews, and staying current with evolving policies and customer expectations. To address these challenges, analysts rely on robust quality monitoring tools, clear evaluation criteria, and regular calibration sessions with team leaders and agents. Open communication and ongoing training also help ensure that feedback is constructive and aligned with company goals. Embracing a proactive approach to continuous process improvement enables analysts to enhance both agent performance and customer satisfaction.
What is a Call Center Quality Analyst job?
A Call Center Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and efficiency. They assess calls, chats, or emails based on predefined criteria, provide feedback to agents, and recommend improvements. Their role helps enhance customer experience, optimize performance, and maintain company standards.
More about Call Center Quality Analyst jobs
What cities are hiring for Call Center Quality Analyst jobs? Cities with the most Call Center Quality Analyst job openings:
What are the most commonly searched types of Call Center Quality Analyst jobs? The most popular types of Call Center Quality Analyst jobs are:
What states have the most Call Center Quality Analyst jobs? States with the most job openings for Call Center Quality Analyst jobs include:
What job categories do people searching Call Center Quality Analyst jobs look for? The top searched job categories for Call Center Quality Analyst jobs are:
- Call Center Quality Assurance
- Call Center Quality Assurance Manager
- Freelance Quality Call Monitoring
- Freelance Virtual Call Center Quality Assurance
- Entry Level Virtual Call Center Quality Assurance
- Remote Call Center Quality Assurance
- Night Call Center
- Overnight Ibex Global Call Center
- Virtual Call Center Quality Assurance
- Overnight Medical Insurance Call Center
Job description
Location Martinsburg, WV
Job Code 4764
# of Openings 1
About Three Saints Bay
Sourced by ZipRecruiter
Industry
Government relations and lobbying services
Company size
501 - 1,000 Employees
Headquarters location
Manassas, VA, US
Year founded
2002