The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited ...
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited ...
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited ...
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited ...
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited ...
Quick apply
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited ...
Quality Assurance Evaluator
$24.04 - $26.44/hr
Customer Contact Quality Evaluator (Call Center QA) Start Date: July 27th Location: Englewood, CO ... Virtual interview followed by onsite meeting * Focus on prior QA/call auditing experience ...
New
Quality Assurance Evaluator
$24.04 - $26.44/hr
Customer Contact Quality Evaluator (Call Center QA) Start Date: July 27th Location: Englewood, CO ... Virtual interview followed by onsite meeting * Focus on prior QA/call auditing experience ...
New
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
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... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quality Assurance (QA) Specialist
Fort Thompson, SD · On-site +1
Communicate findings and feedback directly to individual call center representatives to improve performance and service quality. * Maintain transparent documentation of QA scores, feedback sessions ...
Quality Assurance (QA) Specialist
Fort Thompson, SD · On-site +1
Communicate findings and feedback directly to individual call center representatives to improve performance and service quality. * Maintain transparent documentation of QA scores, feedback sessions ...
Deputy PM ( Call Center)
$119K/yr
... quality assurance, reporting, and overall program support for a high-volume customer service environment. This position supports virtual call center operations and assists with managing the ...
Deputy PM ( Call Center)
$119K/yr
... quality assurance, reporting, and overall program support for a high-volume customer service environment. This position supports virtual call center operations and assists with managing the ...
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quick apply
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quick apply
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quick apply
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Must have (7)+ years of experience in call center quality assurance * Must have (3)+ years of enterprise leadership experience partnering with operations to develop quality programs, UAT , supporting ...
Quick apply
Must have (7)+ years of experience in call center quality assurance * Must have (3)+ years of enterprise leadership experience partnering with operations to develop quality programs, UAT , supporting ...
Virtual Call Center Quality Assurance information
See salary details
$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
$11
$23
$39
How much do virtual call center quality assurance jobs pay per hour?
As of Jul 16, 2026, the average hourly pay for virtual call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.
What is a Virtual Call Center Quality Assurance specialist?
A Virtual Call Center Quality Assurance (QA) specialist is responsible for monitoring and evaluating the performance of customer service representatives who work remotely in virtual call centers. Their main tasks include listening to recorded or live calls, assessing the quality of customer interactions, ensuring compliance with company policies, and providing feedback to help agents improve. They use specific criteria and tools to measure performance and maintain high standards of customer service. By identifying training needs and trends, QA specialists help enhance overall customer satisfaction and operational efficiency.
What is the difference between Virtual Call Center Quality Assurance vs Customer Service Representative?
| Aspect | Virtual Call Center Quality Assurance | Customer Service Representative |
|---|---|---|
| Primary Role | Monitoring and evaluating call quality, ensuring compliance, and improving service standards | Assisting customers, resolving issues, and providing information |
| Required Skills | Communication skills, attention to detail, understanding of call metrics | Communication skills, problem-solving, product knowledge |
| Work Environment | Remote or office-based call centers, focus on quality monitoring | Remote or office-based customer support centers, direct customer interaction |
| Certifications | Call center or quality assurance certifications often preferred | Customer service or support certifications beneficial |
While both roles involve communication within call centers, Virtual Call Center Quality Assurance focuses on evaluating and improving call quality, whereas Customer Service Representatives directly interact with customers to resolve issues. Understanding these differences helps in choosing the right career path or job focus within the call center industry.
What Are Virtual Call Center Quality Assurance Jobs?
Virtual call center quality assurance representatives monitor the performance of call center employees and ensure they adhere to the company's procedures in handling calls. In this remote role, you may contact customers to ask them about the service they received, review reports about remote employees, and monitor a feedback hotline. You also help score each agent based on their performance, check inbound and outbound call logs to see how fast employees resolve problems, and determine whether or not an employee's performance is satisfactory. Virtual call center quality assurance representatives frequently listen to recordings of calls to evaluate employee responses, customer satisfaction, and whether things were handled appropriately during unusually long calls.
What are the key skills and qualifications needed to thrive as a Virtual Call Center Quality Assurance specialist, and why are they important?
To thrive as a Virtual Call Center Quality Assurance specialist, you need a strong understanding of call center operations, analytical skills, and experience in evaluating customer interactions, often supported by a relevant degree or prior call center experience. Familiarity with quality monitoring software, CRM platforms, and industry-standard QA tools or certifications is typically required. Attention to detail, effective communication, and the ability to provide constructive feedback are critical soft skills for this role. These competencies ensure consistent service quality, drive agent performance improvements, and uphold customer satisfaction in a remote environment.
How does a Virtual Call Center Quality Assurance specialist typically interact with remote agents and supervisors?
Virtual Call Center Quality Assurance specialists regularly review recorded or live calls, provide feedback to agents, and collaborate with supervisors to ensure service standards are met. Communication is primarily handled via digital platforms such as email, chat, or video conferencing tools, making strong remote communication skills essential. You’ll often participate in calibration sessions with team leads to ensure consistency in evaluations and may also help develop training materials based on observed trends. This role requires proactive engagement and clear documentation to bridge the distance between QA, agents, and management.
More about Virtual Call Center Quality Assurance jobs
What cities are hiring for Virtual Call Center Quality Assurance jobs? Cities with the most Virtual Call Center Quality Assurance job openings:
What are the most commonly searched types of Call Center Quality Assurance jobs? The most popular types of Call Center Quality Assurance jobs are:
What states have the most Virtual Call Center Quality Assurance jobs? States with the most job openings for Virtual Call Center Quality Assurance jobs include:
What job categories do people searching Virtual Call Center Quality Assurance jobs look for? The top searched job categories for Virtual Call Center Quality Assurance jobs are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 27 days ago
Global Lending Services rating
7.5
Based on 5 frontline employees who took The Breakroom Quiz
Job description
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Call Center Quality Assurance Supervisor at GLS?
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited to: management of QA team to ensure individual and team performance objectives are met, implementation of compliance review processes, drafting and updating of departmental processes and procedures, and conducting specialty compliance QA reviews to support adherence to company policy and regulatory requirements.
How will you drive value within the organization as a Call Center Quality Assurance Supervisor?
What should you already know to be successful as a Call Center Quality Assurance Supervisor?
Employment Requirements:
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Call Center Quality Assurance Supervisor at GLS?
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited to: management of QA team to ensure individual and team performance objectives are met, implementation of compliance review processes, drafting and updating of departmental processes and procedures, and conducting specialty compliance QA reviews to support adherence to company policy and regulatory requirements.
How will you drive value within the organization as a Call Center Quality Assurance Supervisor?
- Work with the Director, Compliance and Quality Assurance to ensure that the QA and Monitoring programs effectively manage compliance risk and align with the organization's Compliance Management System
- Oversee employee workloads and schedules to ensure that the Quality Assurance team effectively meets the needs of the business
- Provide training, guidance, performance coaching, and feedback to assigned staff
- Work with the Director, Compliance and Quality Assurance to develop and maintain departmental operating policies and procedures to ensure maximum work effectiveness
- Work collaboratively with business units to ensure compliance and improve quality
- Participate in monthly QA calibration meetings between Compliance Department and operational department managers
- Perform specialty QA and Monitoring reviews as needed
- Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations
- Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
- Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
- Perform additional assignments and special projects as required by the needs of the company or as directed by management
What should you already know to be successful as a Call Center Quality Assurance Supervisor?
- Minimum of Bachelor's degree required
- Financial services industry experience preferred
- Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching, and feedback to assigned staff
- Demonstrated ability to establish and enhance processes to improve business results
- Excellent interpersonal skills: friendly and tactful with the ability to influence others, exercise sound judgment, and effectively manage conflict
- Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
- Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Strong verbal and written communication skills
- Team player that can adapt in a fast paced and changing environment
- Proficient computer skills with working knowledge of standard business applications; ability to quickly learn new computer applications as required
- Ability to think strategically and deliver tactfully
- Commitment to exemplifying the organizational core values and key competencies
Employment Requirements:
- Remain in a stationary position up to 100% of the work day
- Constantly operate a computer and other standard office equipment
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- This job operates in a professional office environment
- The noise level in the work environment is usually moderately quiet
- The position does not require travel
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
About Global Lending Services
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Greenville, SC, US
Year founded
2011