Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
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Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Our company has grown from providing routine call center services to providing high-level, full ... virtual contact center environment. * Knowledgeable in Microsoft Office products (Excel, Word ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Our company has grown from providing routine call center services to providing high-level, full ... virtual contact center environment. * Knowledgeable in Microsoft Office products (Excel, Word ...
Virtual Call Center Representative We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while ...
Virtual Call Center Representative We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Contact Center Quality Assurance Analyst
Garden City, NY · On-site
$60K - $80K/yr
Garden City, NY Salary Range - $60,000 - $80,000 The Contact Center Quality Assurance (QA) Analyst ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
Contact Center Quality Assurance Analyst
Garden City, NY · On-site
$60K - $80K/yr
Garden City, NY Salary Range - $60,000 - $80,000 The Contact Center Quality Assurance (QA) Analyst ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
Virtual Call Center Quality Assurance information
See salary details
$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
$11
$23
$39
How much do virtual call center quality assurance jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for virtual call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.
What is a virtual call center quality assurance specialist?
A Virtual Call Center Quality Assurance (QA) specialist is responsible for monitoring and evaluating the performance of customer service representatives who work remotely in virtual call centers. Their main tasks include listening to recorded or live calls, assessing the quality of customer interactions, ensuring compliance with company policies, and providing feedback to help agents improve. They use specific criteria and tools to measure performance and maintain high standards of customer service. By identifying training needs and trends, QA specialists help enhance overall customer satisfaction and operational efficiency.
What are virtual call center quality assurance jobs?
Virtual call center quality assurance representatives monitor the performance of call center employees and ensure they adhere to the company's procedures in handling calls. In this remote role, you may contact customers to ask them about the service they received, review reports about remote employees, and monitor a feedback hotline. You also help score each agent based on their performance, check inbound and outbound call logs to see how fast employees resolve problems, and determine whether or not an employee's performance is satisfactory. Virtual call center quality assurance representatives frequently listen to recordings of calls to evaluate employee responses, customer satisfaction, and whether things were handled appropriately during unusually long calls.
What are the key skills and qualifications needed to thrive as a virtual call center quality assurance specialist?
To thrive as a Virtual Call Center Quality Assurance specialist, you need a strong understanding of call center operations, analytical skills, and experience in evaluating customer interactions, often supported by a relevant degree or prior call center experience. Familiarity with quality monitoring software, CRM platforms, and industry-standard QA tools or certifications is typically required. Attention to detail, effective communication, and the ability to provide constructive feedback are critical soft skills for this role. These competencies ensure consistent service quality, drive agent performance improvements, and uphold customer satisfaction in a remote environment.
How does a virtual call center quality assurance specialist typically interact with remote agents and supervisors?
Virtual Call Center Quality Assurance specialists regularly review recorded or live calls, provide feedback to agents, and collaborate with supervisors to ensure service standards are met. Communication is primarily handled via digital platforms such as email, chat, or video conferencing tools, making strong remote communication skills essential. You’ll often participate in calibration sessions with team leads to ensure consistency in evaluations and may also help develop training materials based on observed trends. This role requires proactive engagement and clear documentation to bridge the distance between QA, agents, and management.
What is the difference between Virtual Call Center Quality Assurance vs Customer Service Representative?
| Aspect | Virtual Call Center Quality Assurance | Customer Service Representative |
|---|---|---|
| Primary Role | Monitoring and evaluating call quality, ensuring compliance, and improving service standards | Assisting customers, resolving issues, and providing information |
| Required Skills | Communication skills, attention to detail, understanding of call metrics | Communication skills, problem-solving, product knowledge |
| Work Environment | Remote or office-based call centers, focus on quality monitoring | Remote or office-based customer support centers, direct customer interaction |
| Certifications | Call center or quality assurance certifications often preferred | Customer service or support certifications beneficial |
While both roles involve communication within call centers, Virtual Call Center Quality Assurance focuses on evaluating and improving call quality, whereas Customer Service Representatives directly interact with customers to resolve issues. Understanding these differences helps in choosing the right career path or job focus within the call center industry.
More about Virtual Call Center Quality Assurance jobs
What cities are hiring for Virtual Call Center Quality Assurance jobs?
Cities with the most Virtual Call Center Quality Assurance job openings:
What are the most commonly searched types of Call Center Quality Assurance jobs?
The most popular types of Call Center Quality Assurance jobs are:
What states have the most Virtual Call Center Quality Assurance jobs?
States with the most job openings for Virtual Call Center Quality Assurance jobs include:
What job categories do people searching Virtual Call Center Quality Assurance jobs look for?
The top searched job categories for Virtual Call Center Quality Assurance jobs are:
Job description
Job Purpose:
- Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy, and a proven track record of improving contact center outcomes. The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Key Responsibilities:
- Own telephony technology to ensure seamless communication and operations within the call center.
- Manage real-time call center operations to optimize efficiency and effectiveness.
- Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
- Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement.
- Evaluate vendor performance to ensure alignment with company standards and goals.
- Drive continuous improvement initiatives to optimize appointment conversion rates, agent performance, and overall customer experience.
Required Education:
- Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Required Experience:
- 3-5+ years of experience in a call center, contact center, or workforce management role.
- Meaningful experience in quality assurance, real-time operations, or vendor management.
- Proven track record of improving contact center outcomes.
- Experience with Five9/Balto technology.
Required Skills and Abilities:
- Strong analytical skills to optimize appointment conversion, agent performance, and customer experience.
- Ability to manage telephony technology and real-time call center operations effectively.
- Proficient in QA/coaching and reporting to enhance performance.
- Capability to oversee vendor performance and drive continuous improvement initiatives.
- Autonomous working style with a focus on achieving set goals and objectives.
Equal Employment Opportunity EEO Statement
Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.
ADA Accommodations
Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.
At-Will Employment Statement
This position does not create a contract of employment.
Background Check Disclosure
Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.
Disclaimers
This description is intended to outline the general nature of the role.
OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.
Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.
About Windows USA
Sourced by ZipRecruiter
Industry
Construction
Company size
501 - 1,000 Employees
Headquarters location
Irving, TX, US