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Virtual Call Center Quality Assurance Jobs (NOW HIRING)

NextDeavor

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ... Implement virtual training, onboarding, and ongoing coaching programs * Analyze performance data to ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ... Implement virtual training, onboarding, and ongoing coaching programs * Analyze performance data to ...

E*Pro, Inc.

Contact Center QA Analyst

Chandler, AZ

Hi, We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Title Contact Center QA Analyst Job ...

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Virtual Call Center Quality Assurance information

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How much do virtual call center quality assurance jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for virtual call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is a virtual call center quality assurance specialist?

A Virtual Call Center Quality Assurance (QA) specialist is responsible for monitoring and evaluating the performance of customer service representatives who work remotely in virtual call centers. Their main tasks include listening to recorded or live calls, assessing the quality of customer interactions, ensuring compliance with company policies, and providing feedback to help agents improve. They use specific criteria and tools to measure performance and maintain high standards of customer service. By identifying training needs and trends, QA specialists help enhance overall customer satisfaction and operational efficiency.

What is the difference between Virtual Call Center Quality Assurance vs Customer Service Representative?

AspectVirtual Call Center Quality AssuranceCustomer Service Representative
Primary RoleMonitoring and evaluating call quality, ensuring compliance, and improving service standardsAssisting customers, resolving issues, and providing information
Required SkillsCommunication skills, attention to detail, understanding of call metricsCommunication skills, problem-solving, product knowledge
Work EnvironmentRemote or office-based call centers, focus on quality monitoringRemote or office-based customer support centers, direct customer interaction
CertificationsCall center or quality assurance certifications often preferredCustomer service or support certifications beneficial

While both roles involve communication within call centers, Virtual Call Center Quality Assurance focuses on evaluating and improving call quality, whereas Customer Service Representatives directly interact with customers to resolve issues. Understanding these differences helps in choosing the right career path or job focus within the call center industry.

What are virtual call center quality assurance jobs?

Virtual call center quality assurance representatives monitor the performance of call center employees and ensure they adhere to the company's procedures in handling calls. In this remote role, you may contact customers to ask them about the service they received, review reports about remote employees, and monitor a feedback hotline. You also help score each agent based on their performance, check inbound and outbound call logs to see how fast employees resolve problems, and determine whether or not an employee's performance is satisfactory. Virtual call center quality assurance representatives frequently listen to recordings of calls to evaluate employee responses, customer satisfaction, and whether things were handled appropriately during unusually long calls.

What are the key skills and qualifications needed to thrive as a virtual call center quality assurance specialist?

To thrive as a Virtual Call Center Quality Assurance specialist, you need a strong understanding of call center operations, analytical skills, and experience in evaluating customer interactions, often supported by a relevant degree or prior call center experience. Familiarity with quality monitoring software, CRM platforms, and industry-standard QA tools or certifications is typically required. Attention to detail, effective communication, and the ability to provide constructive feedback are critical soft skills for this role. These competencies ensure consistent service quality, drive agent performance improvements, and uphold customer satisfaction in a remote environment.

How does a virtual call center quality assurance specialist typically interact with remote agents and supervisors?

Virtual Call Center Quality Assurance specialists regularly review recorded or live calls, provide feedback to agents, and collaborate with supervisors to ensure service standards are met. Communication is primarily handled via digital platforms such as email, chat, or video conferencing tools, making strong remote communication skills essential. You’ll often participate in calibration sessions with team leads to ensure consistency in evaluations and may also help develop training materials based on observed trends. This role requires proactive engagement and clear documentation to bridge the distance between QA, agents, and management.
More about Virtual Call Center Quality Assurance jobs
What cities are hiring for Virtual Call Center Quality Assurance jobs? Cities with the most Virtual Call Center Quality Assurance job openings:
What are the most commonly searched types of Call Center Quality Assurance jobs? The most popular types of Call Center Quality Assurance jobs are:
What states have the most Virtual Call Center Quality Assurance jobs? States with the most job openings for Virtual Call Center Quality Assurance jobs include:
What job categories do people searching Virtual Call Center Quality Assurance jobs look for? The top searched job categories for Virtual Call Center Quality Assurance jobs are:
Virtual Call Center Quality Assurance jobs near you
Infographic showing various Virtual Call Center Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.

Call Center Manager

NextDeavor

Omaha, NE • Remote

$100K - $130K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description Call Center Manager Full-time Omaha, NE, US Exclusive confidential search - details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi-time-zone workforce. Here's How You'll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here's What You'll Need to Be Successful in This Role
  • Bachelor's degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here's What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range $100,000 - $130,000 Ready to Make Your Mark? This role may fill quickly. Submit your resume to be considered. Apply with Pioneers here Pay Range $100,000.00 Annually to $130,000.00 Annually

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