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Senior Call Center Quality Assurance Jobs (NOW HIRING)

Windows USA

Call Center QA Manager

Irving, TX

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

$70 - $100/hr

IRVING, TX 75062 Position Type: Full Time Job Purpose - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION ...

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Senior Call Center Quality Assurance information

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$51K

$117.9K

$175K

How much do senior call center quality assurance jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior call center quality assurance in the United States is $117,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $142,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Call Center Quality Assurance vs Call Center Quality Assurance Specialist?

AspectSenior Call Center Quality AssuranceCall Center Quality Assurance Specialist
CredentialsTypically requires experience in quality assurance and industry-specific knowledgeRequires similar QA certifications and experience, often at entry to mid-level
Work EnvironmentLeads QA teams, reviews calls, develops quality standardsPerforms call reviews, provides feedback, supports QA processes
Employer & Industry UsageUsed in larger call centers and customer service organizationsCommon in call centers across various industries

While both roles focus on maintaining call quality, the Senior Call Center Quality Assurance typically involves leadership responsibilities, overseeing QA teams, and developing standards. The Call Center Quality Assurance Specialist primarily conducts call reviews and provides feedback to improve service quality.

More about Senior Call Center Quality Assurance jobs

What cities are hiring for Senior Call Center Quality Assurance jobs?

Cities with the most Senior Call Center Quality Assurance job openings:

What are the most commonly searched types of Call Center Quality Assurance jobs?

The most popular types of Call Center Quality Assurance jobs are:

What states have the most Senior Call Center Quality Assurance jobs?

States with the most job openings for Senior Call Center Quality Assurance jobs include:

What job categories do people searching Senior Call Center Quality Assurance jobs look for?

The top searched job categories for Senior Call Center Quality Assurance jobs are:

Senior Call Center Quality Assurance jobs near you
Infographic showing various Senior Call Center Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $117,881 per year, or $56.7 per hour.

Call Center QA Manager

Windows USA

Irving, TX

Full-time

Posted 15 days ago

Job description

Job Purpose:
- Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy, and a proven track record of improving contact center outcomes. The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Key Responsibilities:
- Own telephony technology to ensure seamless communication and operations within the call center.
- Manage real-time call center operations to optimize efficiency and effectiveness.
- Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
- Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement.
- Evaluate vendor performance to ensure alignment with company standards and goals.
- Drive continuous improvement initiatives to optimize appointment conversion rates, agent performance, and overall customer experience.

Required Education:
- Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Required Experience:
- 3-5+ years of experience in a call center, contact center, or workforce management role.
- Meaningful experience in quality assurance, real-time operations, or vendor management.
- Proven track record of improving contact center outcomes.
- Experience with Five9/Balto technology.
Required Skills and Abilities:
- Strong analytical skills to optimize appointment conversion, agent performance, and customer experience.
- Ability to manage telephony technology and real-time call center operations effectively.
- Proficient in QA/coaching and reporting to enhance performance.
- Capability to oversee vendor performance and drive continuous improvement initiatives.
- Autonomous working style with a focus on achieving set goals and objectives.

Equal Employment Opportunity EEO Statement
Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.

ADA Accommodations
Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.

At-Will Employment Statement
This position does not create a contract of employment.

Background Check Disclosure
Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.

Disclaimers
This description is intended to outline the general nature of the role.

OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.

Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.

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