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Senior Call Center Quality Assurance Jobs (NOW HIRING)

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...

The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...

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Senior Call Center Quality Assurance information

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$51K

$117.9K

$175K

How much do senior call center quality assurance jobs pay per year?

As of Aug 23, 2026, the average yearly pay for senior call center quality assurance in the United States is $117,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $142,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Call Center Quality Assurance vs Call Center Quality Assurance Specialist?

AspectSenior Call Center Quality AssuranceCall Center Quality Assurance Specialist
CredentialsTypically requires experience in quality assurance and industry-specific knowledgeRequires similar QA certifications and experience, often at entry to mid-level
Work EnvironmentLeads QA teams, reviews calls, develops quality standardsPerforms call reviews, provides feedback, supports QA processes
Employer & Industry UsageUsed in larger call centers and customer service organizationsCommon in call centers across various industries

While both roles focus on maintaining call quality, the Senior Call Center Quality Assurance typically involves leadership responsibilities, overseeing QA teams, and developing standards. The Call Center Quality Assurance Specialist primarily conducts call reviews and provides feedback to improve service quality.

More about Senior Call Center Quality Assurance jobs

What cities are hiring for Senior Call Center Quality Assurance jobs?

Cities with the most Senior Call Center Quality Assurance job openings:

What are the most commonly searched types of Call Center Quality Assurance jobs?

The most popular types of Call Center Quality Assurance jobs are:

What states have the most Senior Call Center Quality Assurance jobs?

States with the most job openings for Senior Call Center Quality Assurance jobs include:

What job categories do people searching Senior Call Center Quality Assurance jobs look for?

The top searched job categories for Senior Call Center Quality Assurance jobs are:

Infographic showing various Senior Call Center Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $117,881 per year, or $56.7 per hour.

Call Center Quality Assurance Analyst

eClerx

Fayetteville, NC • On-site

Full-time

Posted 2 days ago

New


Job description

Call Center Quality Assurance Analyst

Location: Fayetteville

Type: Full-time

Job Summary

The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service interactions to ensure compliance with company standards, policies, and customer experience expectations. This role listens to recorded and live customer calls, assesses agent performance, identifies coaching opportunities, and helps improve overall service quality and customer satisfaction.

Responsibilities

  • Listen to and evaluate customer service calls using established quality standards and scorecards.
  • Monitor agent interactions for professionalism, accuracy, compliance, and adherence to company procedures.
  • Identify strengths and areas for improvement in employee performance.
  • Provide detailed feedback and coaching recommendations to supervisors and agents.
  • Document quality monitoring results and maintain accurate records.
  • Track quality trends and identify recurring service issues or training needs.
  • Prepare quality assurance reports and performance summaries for management.
  • Work closely with training and operations teams to improve customer service effectiveness.

Eligibility Requirements

  • Previous experience in a call center, customer service, or quality assurance role.
  • Financial or banking experience preferred.
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Strong listening and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to provide constructive feedback in a professional manner.
  • Proficiency with call center software, CRM systems, and Microsoft Office applications.
  • Ability to maintain confidentiality and handle sensitive information.

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here