Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Quick apply
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... quality.
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... quality.
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Farmington, UT · On-site
$19/hr
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
Farmington, UT · On-site
$19/hr
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
$51K - $62.3K
3% of jobs
$62.3K - $73.5K
2% of jobs
$73.5K - $84.8K
6% of jobs
$93.8K is the 25th percentile. Wages below this are outliers.
$84.8K - $96.1K
17% of jobs
$96.1K - $107.4K
17% of jobs
The median wage is $111K / yr.
$107.4K - $118.6K
15% of jobs
$118.6K - $129.9K
11% of jobs
$135.9K is the 75th percentile. Wages above this are outliers.
$129.9K - $141.2K
8% of jobs
$141.2K - $152.5K
7% of jobs
$152.5K - $163.7K
8% of jobs
$163.7K - $175K
5% of jobs
$51K
$117.9K
$175K
| Aspect | Senior Call Center Quality Assurance | Call Center Quality Assurance Specialist |
|---|---|---|
| Credentials | Typically requires experience in quality assurance and industry-specific knowledge | Requires similar QA certifications and experience, often at entry to mid-level |
| Work Environment | Leads QA teams, reviews calls, develops quality standards | Performs call reviews, provides feedback, supports QA processes |
| Employer & Industry Usage | Used in larger call centers and customer service organizations | Common in call centers across various industries |
While both roles focus on maintaining call quality, the Senior Call Center Quality Assurance typically involves leadership responsibilities, overseeing QA teams, and developing standards. The Call Center Quality Assurance Specialist primarily conducts call reviews and provides feedback to improve service quality.
Cities with the most Senior Call Center Quality Assurance job openings:
The most popular types of Call Center Quality Assurance jobs are:
States with the most job openings for Senior Call Center Quality Assurance jobs include:
The top searched job categories for Senior Call Center Quality Assurance jobs are:
$26 - $29/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 20 days ago
Why USA Clinics Group?
Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.
We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!
Why You'll Love Working with us:
???? Rapid career advancement ???? Competitive compensation package
???? Positive, team-oriented environment ???? Work with cutting-ed technology
???? Make a real impact on patients’ lives ???? Join a fast-growing, mission-driven company
Position Summary:
As the Quality Assurance Manager, you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience across all patient communication channels, including inbound/outbound calls, digital correspondence, and scheduling workflows.
You will oversee the QA evaluation process, coach and develop team members, and collaborate with leadership to establish and refine quality standards. This role requires strategic thinking, people leadership, and a strong understanding of performance metrics in a healthcare call center environment.
Position Details:
Key Responsibilities:
Requirements
Benefits
