Summary of Position The Quality Assurance (QA) Specialist assists in implementing the call center quality assurance plans. This position performs QA reviews of completed work, identifies performance ...
Summary of Position The Quality Assurance (QA) Specialist assists in implementing the call center quality assurance plans. This position performs QA reviews of completed work, identifies performance ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
Medical
Dental
Vision
Retirement
PTO
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
Medical
Dental
Vision
Retirement
PTO
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
Medical
Dental
Vision
Retirement
PTO
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
Medical
Dental
Vision
Retirement
PTO
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... quality.
Call Center
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... quality.
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
Call Center Rep/Sr. Call Center Rep City: Albuquerque State: NM This position will be open to internal and external candidates and will close on Friday, August 14, 2026. The Call Center Rep position ...
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
Call Center Rep/Sr. Call Center Rep City: Albuquerque State: NM This position will be open to internal and external candidates and will close on Friday, August 14, 2026. The Call Center Rep position ...
Call Center Rep/Sr. Call Center Rep
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Call Center Rep/Sr. Call Center Rep
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Call Center Supervisor
Greenville, SC · On-site
Medical
Dental
Vision
Retirement
PTO
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited ...
Call Center Supervisor
Greenville, SC · On-site
Medical
Dental
Vision
Retirement
PTO
The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited ...
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Call Center Rep/Sr. Call Center Rep
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Senior Call Center Manager
Medical
Dental
Vision
Retirement
PTO
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
Senior Call Center Manager
Medical
Dental
Vision
Retirement
PTO
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Experienced Call Center Quality Assurance Supervisor
Wichita, KS · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Experienced Call Center Quality Assurance Supervisor
Wichita, KS · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quality Assurance Specialist
Farmington, UT · On-site
$19/hr
Medical
Dental
Vision
Retirement
PTO
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
New
Quality Assurance Specialist
Farmington, UT · On-site
$19/hr
Medical
Dental
Vision
Retirement
PTO
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
New
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Medical
Dental
Vision
Retirement
PTO
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
New
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Medical
Dental
Vision
Retirement
PTO
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
New
Experienced Call Center Quality Assurance Supervisor
Savannah, GA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Experienced Call Center Quality Assurance Supervisor
Savannah, GA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Senior Call Center Quality Assurance information
See salary details
$51K - $62.3K
3% of jobs
$62.3K - $73.5K
2% of jobs
$73.5K - $84.8K
6% of jobs
$93.8K is the 25th percentile. Wages below this are outliers.
$84.8K - $96.1K
17% of jobs
$96.1K - $107.4K
17% of jobs
The median wage is $111K / yr.
$107.4K - $118.6K
15% of jobs
$118.6K - $129.9K
11% of jobs
$135.9K is the 75th percentile. Wages above this are outliers.
$129.9K - $141.2K
8% of jobs
$141.2K - $152.5K
7% of jobs
$152.5K - $163.7K
8% of jobs
$163.7K - $175K
5% of jobs
$51K
$117.9K
$175K
How much do senior call center quality assurance jobs pay per year?
As of Aug 14, 2026, the average yearly pay for senior call center quality assurance in the United States is $117,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $142,000.00 per year, depending on experience, location, and employer.
What is the difference between Senior Call Center Quality Assurance vs Call Center Quality Assurance Specialist?
| Aspect | Senior Call Center Quality Assurance | Call Center Quality Assurance Specialist |
|---|---|---|
| Credentials | Typically requires experience in quality assurance and industry-specific knowledge | Requires similar QA certifications and experience, often at entry to mid-level |
| Work Environment | Leads QA teams, reviews calls, develops quality standards | Performs call reviews, provides feedback, supports QA processes |
| Employer & Industry Usage | Used in larger call centers and customer service organizations | Common in call centers across various industries |
While both roles focus on maintaining call quality, the Senior Call Center Quality Assurance typically involves leadership responsibilities, overseeing QA teams, and developing standards. The Call Center Quality Assurance Specialist primarily conducts call reviews and provides feedback to improve service quality.
More about Senior Call Center Quality Assurance jobs
What cities are hiring for Senior Call Center Quality Assurance jobs?
Cities with the most Senior Call Center Quality Assurance job openings:
What are the most commonly searched types of Call Center Quality Assurance jobs?
The most popular types of Call Center Quality Assurance jobs are:
What states have the most Senior Call Center Quality Assurance jobs?
States with the most job openings for Senior Call Center Quality Assurance jobs include:
What job categories do people searching Senior Call Center Quality Assurance jobs look for?
The top searched job categories for Senior Call Center Quality Assurance jobs are:
Full-time
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Job description
Summary of Position
The Quality Assurance (QA) Specialist assists in implementing the call center quality assurance plans. This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements.
Essential Job Requirements- Assists in developing and implementing QA and training programs
- Conducts QA reviews
- Assists in report preparation
- Conducts training sessions, either individually or in group settings
- Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements
- Regular and timely attendance
- Answer calls in queue as needed
- Other duties as assigned
Associate Degree or equivalent years of call center experience
Required Experience- Experience developing and monitoring QA programs is preferred
- Professional experience with the Microsoft Office Suite and other relevant programs
- Experience providing training one-on-one and in group settings
Work Arrangement
This is an on-site only position.
#LI-Onsite