ZipRecruiter

Log In

1

Senior Call Center Quality Assurance Jobs (NOW HIRING)

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

Global Lending Services

Call Center Supervisor

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Quality Assurance Supervisor is responsible for overseeing the daily operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

Monarchcasino

Senior Call Center Manager

Atlantis, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...

next page

Showing results 1-20

All JobsCall Center Quality Assurance JobsSenior Call Center Quality Assurance Jobs

Senior Call Center Quality Assurance information

See salary details

$51K

$117.9K

$175K

How much do senior call center quality assurance jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior call center quality assurance in the United States is $117,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $142,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Call Center Quality Assurance vs Call Center Quality Assurance Specialist?

AspectSenior Call Center Quality AssuranceCall Center Quality Assurance Specialist
CredentialsTypically requires experience in quality assurance and industry-specific knowledgeRequires similar QA certifications and experience, often at entry to mid-level
Work EnvironmentLeads QA teams, reviews calls, develops quality standardsPerforms call reviews, provides feedback, supports QA processes
Employer & Industry UsageUsed in larger call centers and customer service organizationsCommon in call centers across various industries

While both roles focus on maintaining call quality, the Senior Call Center Quality Assurance typically involves leadership responsibilities, overseeing QA teams, and developing standards. The Call Center Quality Assurance Specialist primarily conducts call reviews and provides feedback to improve service quality.

More about Senior Call Center Quality Assurance jobs

What cities are hiring for Senior Call Center Quality Assurance jobs?

Cities with the most Senior Call Center Quality Assurance job openings:

What are the most commonly searched types of Call Center Quality Assurance jobs?

The most popular types of Call Center Quality Assurance jobs are:

What states have the most Senior Call Center Quality Assurance jobs?

States with the most job openings for Senior Call Center Quality Assurance jobs include:

What job categories do people searching Senior Call Center Quality Assurance jobs look for?

The top searched job categories for Senior Call Center Quality Assurance jobs are:

Senior Call Center Quality Assurance jobs near you
Infographic showing various Senior Call Center Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $117,881 per year, or $56.7 per hour.

Quality Assurance Specialist - Call Center

YOUNGWILLIAMS INC

Bossier City, LA • On-site

Full-time

Re-posted 28 days ago

Job description

Summary of Position

The Quality Assurance (QA) Specialist assists in implementing the call center quality assurance plans. This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements.

Essential Job Requirements
  • Assists in developing and implementing QA and training programs
  • Conducts QA reviews
  • Assists in report preparation
  • Conducts training sessions, either individually or in group settings
  • Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements
  • Regular and timely attendance
  • Answer calls in queue as needed
  • Other duties as assigned
Required Education

Associate Degree or equivalent years of call center experience

Required Experience
  • Experience developing and monitoring QA programs is preferred
  • Professional experience with the Microsoft Office Suite and other relevant programs
  • Experience providing training one-on-one and in group settings

Work Arrangement

This is an on-site only position.


#LI-Onsite

Apply