Call Center Quality Assurance Analyst Location: Fayetteville Type: Full-time Job Summary The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service ...
New
Call Center Quality Assurance Analyst Location: Fayetteville Type: Full-time Job Summary The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service ...
New
Call Center Quality Assurance Analyst Location: Fayetteville Type: Full-time Job Summary The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service ...
New
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we've grown into the nation's largest network of outpatient ...
Quick apply
Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we've grown into the nation's largest network of outpatient ...
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... quality.
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... quality.
Atlantis, FL · On-site
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
Atlantis, FL · On-site
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
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... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
$51K - $62.3K
3% of jobs
$62.3K - $73.5K
2% of jobs
$73.5K - $84.8K
6% of jobs
$93.8K is the 25th percentile. Wages below this are outliers.
$84.8K - $96.1K
17% of jobs
$96.1K - $107.4K
17% of jobs
The median wage is $111K / yr.
$107.4K - $118.6K
15% of jobs
$118.6K - $129.9K
11% of jobs
$135.9K is the 75th percentile. Wages above this are outliers.
$129.9K - $141.2K
8% of jobs
$141.2K - $152.5K
7% of jobs
$152.5K - $163.7K
8% of jobs
$163.7K - $175K
5% of jobs
$51K
$117.9K
$175K
| Aspect | Senior Call Center Quality Assurance | Call Center Quality Assurance Specialist |
|---|---|---|
| Credentials | Typically requires experience in quality assurance and industry-specific knowledge | Requires similar QA certifications and experience, often at entry to mid-level |
| Work Environment | Leads QA teams, reviews calls, develops quality standards | Performs call reviews, provides feedback, supports QA processes |
| Employer & Industry Usage | Used in larger call centers and customer service organizations | Common in call centers across various industries |
While both roles focus on maintaining call quality, the Senior Call Center Quality Assurance typically involves leadership responsibilities, overseeing QA teams, and developing standards. The Call Center Quality Assurance Specialist primarily conducts call reviews and provides feedback to improve service quality.
Cities with the most Senior Call Center Quality Assurance job openings:
The most popular types of Call Center Quality Assurance jobs are:
States with the most job openings for Senior Call Center Quality Assurance jobs include:
The top searched job categories for Senior Call Center Quality Assurance jobs are:

Full-time
Posted 2 days ago
New
Call Center Quality Assurance Analyst
Location: Fayetteville
Type: Full-time
Job Summary
The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service interactions to ensure compliance with company standards, policies, and customer experience expectations. This role listens to recorded and live customer calls, assesses agent performance, identifies coaching opportunities, and helps improve overall service quality and customer satisfaction.
Responsibilities
Eligibility Requirements
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here