Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
New
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
New
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
New
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
New
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Quick apply
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
New
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
New
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
New
Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing ... Organizes and plans implementation of strategic initiatives provided by senior call center ...
New
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... quality.
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... quality.
$24.04 - $26.44/hr
This role is ideal for professionals with call center QA, call auditing, or quality monitoring experience who are passionate about improving customer interactions and ensuring compliance with ...
$24.04 - $26.44/hr
This role is ideal for professionals with call center QA, call auditing, or quality monitoring experience who are passionate about improving customer interactions and ensuring compliance with ...
$24.04 - $26.44/hr
This role is ideal for professionals with call center QA, call auditing, or quality monitoring experience who are passionate about improving customer interactions and ensuring compliance with ...
Quick apply
$24.04 - $26.44/hr
This role is ideal for professionals with call center QA, call auditing, or quality monitoring experience who are passionate about improving customer interactions and ensuring compliance with ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Albuquerque, NM · On-site
$48K - $60K/yr
The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...
Atlantis, FL · On-site
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
Atlantis, FL · On-site
The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
$51K - $62.3K
3% of jobs
$62.3K - $73.5K
2% of jobs
$73.5K - $84.8K
6% of jobs
$93.8K is the 25th percentile. Wages below this are outliers.
$84.8K - $96.1K
17% of jobs
$96.1K - $107.4K
17% of jobs
The median wage is $111K / yr.
$107.4K - $118.6K
15% of jobs
$118.6K - $129.9K
11% of jobs
$135.9K is the 75th percentile. Wages above this are outliers.
$129.9K - $141.2K
8% of jobs
$141.2K - $152.5K
7% of jobs
$152.5K - $163.7K
8% of jobs
$163.7K - $175K
5% of jobs
$51K
$117.9K
$175K
| Aspect | Senior Call Center Quality Assurance | Call Center Quality Assurance Specialist |
|---|---|---|
| Credentials | Typically requires experience in quality assurance and industry-specific knowledge | Requires similar QA certifications and experience, often at entry to mid-level |
| Work Environment | Leads QA teams, reviews calls, develops quality standards | Performs call reviews, provides feedback, supports QA processes |
| Employer & Industry Usage | Used in larger call centers and customer service organizations | Common in call centers across various industries |
While both roles focus on maintaining call quality, the Senior Call Center Quality Assurance typically involves leadership responsibilities, overseeing QA teams, and developing standards. The Call Center Quality Assurance Specialist primarily conducts call reviews and provides feedback to improve service quality.
Cities with the most Senior Call Center Quality Assurance job openings:
The most popular types of Call Center Quality Assurance jobs are:
States with the most job openings for Senior Call Center Quality Assurance jobs include:
The top searched job categories for Senior Call Center Quality Assurance jobs are:
Job Purpose:
- Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy, and a proven track record of improving contact center outcomes. The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Key Responsibilities:
- Own telephony technology to ensure seamless communication and operations within the call center.
- Manage real-time call center operations to optimize efficiency and effectiveness.
- Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
- Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement.
- Evaluate vendor performance to ensure alignment with company standards and goals.
- Drive continuous improvement initiatives to optimize appointment conversion rates, agent performance, and overall customer experience.
Required Education:
- Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Required Experience:
- 3-5+ years of experience in a call center, contact center, or workforce management role.
- Meaningful experience in quality assurance, real-time operations, or vendor management.
- Proven track record of improving contact center outcomes.
- Experience with Five9/Balto technology.
Required Skills and Abilities:
- Strong analytical skills to optimize appointment conversion, agent performance, and customer experience.
- Ability to manage telephony technology and real-time call center operations effectively.
- Proficient in QA/coaching and reporting to enhance performance.
- Capability to oversee vendor performance and drive continuous improvement initiatives.
- Autonomous working style with a focus on achieving set goals and objectives.
Equal Employment Opportunity EEO Statement
Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.
ADA Accommodations
Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.
At-Will Employment Statement
This position does not create a contract of employment.
Background Check Disclosure
Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.
Disclaimers
This description is intended to outline the general nature of the role.
OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.
Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.
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Construction
501 - 1,000 Employees
Irving, TX, US
