Call Center Quality Assurance Analyst Location: Fayetteville Type: Full-time Job Summary The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service ...
New
Call Center Quality Assurance Analyst Location: Fayetteville Type: Full-time Job Summary The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service ...
New
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we've grown into the nation's largest network of outpatient ...
Quick apply
Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we've grown into the nation's largest network of outpatient ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Manager, Quality Assurance
Manhattan, NY · On-site
$104K - $130K/yr
Participates in design of call monitoring formats and quality standards • Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics • Provides ...
Manager, Quality Assurance
Manhattan, NY · On-site
$104K - $130K/yr
Participates in design of call monitoring formats and quality standards • Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics • Provides ...
Overnight Call Center Quality Assurance information
See salary details
$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
$11
$23
$39
How much do overnight call center quality assurance jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for overnight call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.
What does an overnight call center quality assurance specialist do?
An Overnight Call Center Quality Assurance (QA) specialist is responsible for monitoring and evaluating the performance of call center agents during the night shift. They review recorded or live calls to ensure that customer service standards, company policies, and regulatory requirements are being met. The QA specialist provides feedback to agents and supervisors, identifies areas for improvement, and helps to implement training or process changes as needed. Their work ensures consistent service quality and helps resolve issues that may arise during overnight operations.
What are the key skills and qualifications needed to thrive as an overnight call center quality assurance specialist, and why are they important?
To thrive as an Overnight Call Center Quality Assurance Specialist, you need strong analytical abilities, attention to detail, and experience in call center operations, often supported by a relevant associate's or bachelor's degree. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required, along with certifications such as COPC or Six Sigma being advantageous. Excellent communication, objectivity, and the ability to provide constructive feedback are standout soft skills for this role. These skills are essential to ensure consistent service quality, compliance, and continuous improvement, especially during overnight shifts when supervision may be limited.
What are some common challenges faced by overnight call center quality assurance specialists, and how can they be addressed?
Overnight Call Center Quality Assurance specialists often encounter challenges such as monitoring calls with limited real-time support, staying alert during non-traditional hours, and maintaining consistent evaluation standards. To address these, it's important to establish clear evaluation criteria, participate in regular calibration sessions with other QA team members, and utilize automated QA tools where available. Building a strong routine and maintaining communication with both night and day shift supervisors can also help ensure alignment and effective feedback delivery.
What is the difference between Overnight Call Center Quality Assurance vs Customer Service Representative?
| Aspect | Overnight Call Center Quality Assurance | Customer Service Representative |
|---|---|---|
| Primary Role | Monitoring and evaluating call quality, ensuring compliance, and improving service standards | Assisting customers, resolving issues, and providing information |
| Required Skills | Attention to detail, communication skills, knowledge of call scripts and quality metrics | Communication, problem-solving, product knowledge |
| Work Environment | Call centers, often overnight shifts, quality monitoring tools used | Call centers or customer support centers, day or night shifts |
| Certifications | Quality assurance, call center certifications often preferred | Customer service certifications beneficial but not mandatory |
While both roles operate within call centers and require strong communication skills, Overnight Call Center Quality Assurance focuses on monitoring and improving call quality, whereas Customer Service Representatives directly interact with customers to resolve issues. Understanding these differences helps job seekers identify the right career path in the call center industry.
What cities are hiring for Overnight Call Center Quality Assurance jobs?
Cities with the most Overnight Call Center Quality Assurance job openings:
What are the most commonly searched types of Call Center Quality Assurance jobs?
The most popular types of Call Center Quality Assurance jobs are:
What states have the most Overnight Call Center Quality Assurance jobs?
States with the most job openings for Overnight Call Center Quality Assurance jobs include:
Full-time
Posted 2 days ago
New
Job description
Call Center Quality Assurance Analyst
Location: Fayetteville
Type: Full-time
Job Summary
The Call Center Quality Assurance Analyst is responsible for monitoring and evaluating customer service interactions to ensure compliance with company standards, policies, and customer experience expectations. This role listens to recorded and live customer calls, assesses agent performance, identifies coaching opportunities, and helps improve overall service quality and customer satisfaction.
Responsibilities
- Listen to and evaluate customer service calls using established quality standards and scorecards.
- Monitor agent interactions for professionalism, accuracy, compliance, and adherence to company procedures.
- Identify strengths and areas for improvement in employee performance.
- Provide detailed feedback and coaching recommendations to supervisors and agents.
- Document quality monitoring results and maintain accurate records.
- Track quality trends and identify recurring service issues or training needs.
- Prepare quality assurance reports and performance summaries for management.
- Work closely with training and operations teams to improve customer service effectiveness.
Eligibility Requirements
- Previous experience in a call center, customer service, or quality assurance role.
- Financial or banking experience preferred.
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Strong listening and analytical skills.
- Excellent verbal and written communication skills.
- Ability to provide constructive feedback in a professional manner.
- Proficiency with call center software, CRM systems, and Microsoft Office applications.
- Ability to maintain confidentiality and handle sensitive information.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here