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Remote Call Center Quality Assurance Jobs (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role ...

Finity, Inc

Bilingual Call Center Representative

$20/hr

Summarize notes for each call accurately in accordance with Finity's quality assurance procedures ... This is a fully remote, in-home position. Reliable, high-speed internet and a quiet, HIPAA ...

RemX

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Remote Call Center Supervisor (Experience Required)

Phoenix, AZ · Remote

$31/hr

We are seeking an experienced Remote Call Center Supervisor(US BASED ONLY) to oversee daily call center operations, support frontline agents, and serve as the primary communication bridge between ...

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Remote Call Center Quality Assurance information

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How much do remote call center quality assurance jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in Remote Call Center Quality Assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What is a Remote Call Center Quality Assurance job?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Remote Call Center Quality Assurance position, and why are they important?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

More about Remote Call Center Quality Assurance jobs
What cities are hiring for Remote Call Center Quality Assurance jobs? Cities with the most Remote Call Center Quality Assurance job openings:
What are the most commonly searched types of Call Center Quality Assurance jobs? The most popular types of Call Center Quality Assurance jobs are:
What states have the most Remote Call Center Quality Assurance jobs? States with the most job openings for Remote Call Center Quality Assurance jobs include:
What job categories do people searching Remote Call Center Quality Assurance jobs look for? The top searched job categories for Remote Call Center Quality Assurance jobs are:
Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.
Call Center Manager

Call Center Manager

NextDeavor Inc.

Omaha, NE • Remote

$100K - $130K/yr

Contractor

Posted 22 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
 
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

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