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Quality Assurance Training Manager Jobs (NOW HIRING)

The GEO Group

QUALITY ASSURANCE & TRAINING MANAGER

Baltimore, MD · On-site

$84K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The State Quality Assurance and Training Manager serves as the coordinator and business process owner for reporting, compliance, and training initiatives that apply to the contracts across the State ...

Herzog

QA Training Specialist

Oakland, CA · On-site

$48.07 - $57.69/hr

  • Medical

  • Dental

Overview TransitAmerica Services, Inc. is currently seeking a QA Training Specialist in Oakland, CA ... Maintain strong relationships with all department managers to understand training needs, develop ...

Adecco

QA Training Specialist -- Durham, NC

Durham, NC · On-site

$18.50 - $19.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Adecco is hiring a QA Training Specialist to support our client in Durham, NC . In this role, you ... Ability to manage multiple priorities in a fast-paced setting * Ability to read, interpret, and ...

New

Adecco

QA Training Specialist -- Morrisville, NC

Morrisville, NC

$18.50 - $19.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Adecco is hiring a QA Training Specialist to support our client in Morrisville, NC . In this role ... Ability to manage multiple priorities in a fast-paced setting * Ability to read, interpret, and ...

New

Adecco

QA Training Specialist -- Cary, NC

Cary, NC · On-site

$18.50 - $19.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Adecco is hiring a QA Training Specialist to support our client in Cary, NC . In this role, you'll ... Ability to manage multiple priorities in a fast-paced setting * Ability to read, interpret, and ...

New

Mattel

Sr QA Training Coordinator

East Aurora, NY · On-site

Oversee our offshore QA Training and Auditing team. Develop training policies and procedures for ... Self-managed and self-motivated. * Outstanding written and verbal communication skills. * Proven ...

Mattel

Sr QA Training Coordinator

East Aurora, NY · On-site

Oversee our offshore QA Training and Auditing team. Develop training policies and procedures for ... Self-managed and self-motivated. * Outstanding written and verbal communication skills. * Proven ...

Zaros Bake Shop

QA Supervisor

Elmsford, NY · On-site

$24 - $26/hr

Ensure department documentation is accurate and provided to the QA manager. * Help verify lot codes on received raw materials and shipped finished goods. * Participate in staff training sessions.

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How much do quality assurance training manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for quality assurance training manager in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What does a quality assurance training manager do?

A Quality Assurance Training Manager is responsible for designing, implementing, and overseeing training programs to ensure that employees understand and comply with quality standards and procedures. They coordinate training sessions, develop educational materials, and assess the effectiveness of training initiatives within an organization. Their goal is to improve product or service quality by ensuring staff are knowledgeable about best practices, regulatory requirements, and company policies. Additionally, they often collaborate with other departments to identify training needs and continually update programs based on feedback and industry changes.

What are the key skills and qualifications needed to thrive as a quality assurance training manager, and why are they important?

To excel as a Quality Assurance Training Manager, you need a solid background in quality assurance processes, adult learning principles, and a relevant bachelor’s degree or certification in quality management or training. Familiarity with Learning Management Systems (LMS), QA software tools, and industry standards such as ISO 9001 is typically required. Outstanding communication, leadership, and organizational skills set high performers apart by enabling effective team training and process improvements. These competencies ensure that staff are properly trained to uphold quality standards, directly impacting product excellence and regulatory compliance.

What are some common challenges faced by a quality assurance training manager, and how can they be addressed?

A Quality Assurance Training Manager often encounters challenges such as ensuring consistent training across multiple teams, keeping training materials up-to-date with evolving industry standards, and engaging employees with varying experience levels. Addressing these challenges involves regularly reviewing and revising training modules, utilizing feedback from trainees, and collaborating closely with QA supervisors and subject matter experts. Leveraging digital learning tools and fostering open communication channels can also help in maintaining high training standards and adaptability.

What is the difference between Quality Assurance Training Manager vs Quality Assurance Specialist?

AspectQuality Assurance Training ManagerQuality Assurance Specialist
CredentialsCertifications in QA, training, or related fields; often requires experience in training developmentCertifications in QA, industry-specific standards; typically less focus on training credentials
Work EnvironmentLeads training programs, collaborates with teams, develops training materialsPerforms testing, audits, and inspections within production or development settings
Employer & Industry UsageUsed in manufacturing, software, healthcare industries for training rolesCommon in similar industries for quality testing and compliance roles

The main difference is that the Quality Assurance Training Manager focuses on developing and delivering training programs to ensure quality standards are met, while the Quality Assurance Specialist primarily conducts testing and inspections to identify defects. Both roles require QA certifications but differ in responsibilities and focus areas.

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What cities are hiring for Quality Assurance Training Manager jobs?

Cities with the most Quality Assurance Training Manager job openings:

What are the most commonly searched types of Quality Assurance Training jobs?

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Quality Assurance Training Manager jobs near you
Infographic showing various Quality Assurance Training Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

QA/Training Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 17 days ago

Job description

Job Title
QA/Training Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/1/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The QA/Training Manager will be part of a team responsible for the leadership of the CMS CCO Programs. QA/Training Manager is responsible for all quality assurance monitoring and training activities for CTI's Customer Service Representative's (CSR) workforce at the Chester, VA facility. This role ensures that CTI's performance on quality metrics meets or exceeds CMS and Maximus standards and that all training requirements are executed with fidelity, on schedule, and with measurable outcomes. The QA/Training Manager serves as CTI's representative in all Maximus quality calibration sessions, IQA cooperation activities, and training-related conference calls.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
  • Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
  • Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
  • Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.
  • Complete hiring and performance management processes to support a high performing training team.
  • Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.
  • Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project-related updates, processes, and procedures.
  • Develop and execute a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
  • Review, evaluate, and modiefy existing and proposed programs.
  • Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.
  • Maintain a library of training aids.
  • Oversee all CTI quality monitoring activities, including a minimum of two monitored calls per CSR per month using QualityNow.
  • Attend and actively participate in all weekly quality calibration sessions with Maximus QA team.
  • Cooperate fully with CMS Independent Quality Assurance (IQA) subcontractor. Make all performance data available electronically.
  • Maintain CTI's QA target of 90% or higher on overall quality scoring per SOW
  • Document all coaching activities related to security/privacy events and report to CCO Program Manager of Security and Compliance.
  • Coordinate all new hire training delivery using Maximus-provided materials and CMS-approved frameworks.
  • Ensure Train-the-Trainer certification is completed at least 30 days prior to CSR start date.
  • Submit Daily Training Reports (DTR's) timely.
  • Submit Training Completion Reports daily during New Hire Training (NHT) periods.
  • Attend up to three training related conference calls per week with Maximus and CMS.
  • Monitor LMS completion rates weekly; ensure 90% completion rate by assigned date.
  • Notify employees monthly of outstanding training requirements, maintain all training records in CTI HRIS or LMS.
  • Ensure Critical Update Training (CUP) is deployed and 95% completion is achieved within 7 days.
  • Manage the centralized CTI Knowledge Base to ensure CSRs have access to current CMS policy responses.
  • Oversee Trainer selection, development and performance. Maintain SOW-compliant Trainer-toCSR ratios.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • Available for work from 0700 to 1900

Education and Experience:
  • Bachelor's degree in Education, Communication or Business preferred, or equivalent work experience in related field.
  • 5 years experience in quality assurance and/or training in a contract center or federal customer service environment.
  • Strong knowledge and ability to demonstrate fundamentals of adult learning principles and training facilitation techniques.
  • Experience with QualityNow or equivalent platform preferred
  • Familiarity with LMS platforms (CMS Learning Management System) a plus.
  • Prior experience supporting CMS, HHS, or ACA marketplace contact center training programs a plus.
  • Certified Professional in Learning and Performance (CPLP) or equivalent credential a plus.
  • Experience cooperating with government IQA processes or third-party quality auditors, a plus.
  • Excellent data analysis skills; ability to interpret QA soring trends and identify coaching priorities.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office).
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills. Experience producing training and compliance reports.
  • Bilingual ability is a benefit
  • May be required to work holidays.
  • Ability to pass a federal and local criminal background investigation.

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