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Quality Assurance Training Jobs (NOW HIRING)

Pavago

QA & Training Supervisor

QA & Training Supervisor (Bilingual - English/Spanish) Position Type: Full-Time, Remote Working Hours: CST Hours About the Role We're hiring a QA & Training Supervisor for one of our clients to lead ...

CTI Resource Management

QA/Training Manager

Chester, VA · On-site

$75 - $90/hr

The QA/Training Manager serves as CTI's representative in all Maximus quality calibration sessions, IQA cooperation activities, and training-related conference calls. Essential Duties and ...

RoslinCT US

QA Training Specialist

Hopkinton, MA · On-site

ACCELERATING YOUR FUTURE The QA Training Specialist is a position responsible for supporting maintenance, enhancements, and on-going management of the Training Program within the Quality Management ...

Gilead

QA Training Specialist

Foster City, CA · On-site

Demonstrates understanding of training, instructional design, communication, and/or education. * Demonstrates understanding of pharmaceutical manufacturing and quality assurance. * Demonstrates ...

Herzog

QA Training Specialist

Oakland, CA · On-site

$48.07 - $57.69/hr

Overview TransitAmerica Services, Inc. is currently seeking a QA Training Specialist in Oakland, CA to join our team. The pay range for this position is $48.07 - $57.69 per hour. Duties and ...

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Quality Assurance Training information

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How much do quality assurance training jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for quality assurance training in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.28 per hour, depending on experience, location, and employer.

What is quality assurance training?

Quality Assurance Training is a process designed to teach individuals the principles and practices needed to ensure that products or services meet established quality standards. This training covers topics such as testing methods, quality control processes, documentation, and compliance with regulatory requirements. Participants learn how to identify defects, implement corrective actions, and maintain consistent quality throughout production or service delivery. Quality Assurance Training is essential for professionals seeking to improve efficiency, reduce errors, and enhance customer satisfaction in various industries.

What are the key skills and qualifications needed to thrive in quality assurance training, and why are they important?

To excel in Quality Assurance Training, you typically need a solid understanding of QA methodologies, process documentation, and training principles, often supported by a degree in a relevant field. Familiarity with QA software tools (such as Selenium or Jira), learning management systems (LMS), and sometimes certifications like ISTQB or Six Sigma is valuable. Strong communication, attention to detail, and the ability to engage and motivate learners are essential soft skills in this role. These skills ensure that quality standards are effectively communicated and adopted, leading to consistent product or service excellence.

What are some common challenges faced in a quality assurance training role, and how can they be addressed?

One common challenge in Quality Assurance Training is ensuring that training materials remain current with evolving industry standards and technologies. Trainers often need to regularly update content and methods to reflect new quality protocols or regulatory requirements. Additionally, engaging trainees with varying levels of experience can be difficult, so incorporating interactive elements and real-world scenarios can help. Effective communication and collaboration with other departments, such as operations and compliance, are key to providing comprehensive and practical training.

What is the difference between Quality Assurance Training vs Quality Control Inspector?

AspectQuality Assurance TrainingQuality Control Inspector
CertificationsOften includes certifications like ASQ Certified Quality Engineer or AuditorMay require certifications like Certified Quality Inspector (CQI)
Work EnvironmentFocuses on process improvement, audits, and compliance across the production cycleInvolves inspecting products or materials for defects on the production line
Employer & Industry UsageUsed in manufacturing, software, healthcare, and industries emphasizing quality processesCommonly employed in manufacturing and assembly lines for product inspection

Quality Assurance Training prepares individuals to develop and improve quality systems and processes, ensuring compliance and preventing defects. In contrast, a Quality Control Inspector focuses on inspecting finished products for defects. Both roles are essential but serve different stages in quality management.

More about Quality Assurance Training jobs

What cities are hiring for Quality Assurance Training jobs?

Cities with the most Quality Assurance Training job openings:

What are the most commonly searched types of Quality Assurance Training jobs?

The most popular types of Quality Assurance Training jobs are:

What states have the most Quality Assurance Training jobs?

States with the most job openings for Quality Assurance Training jobs include:

What job categories do people searching Quality Assurance Training jobs look for?

The top searched job categories for Quality Assurance Training jobs are:

Quality Assurance Training jobs near you
Infographic showing various Quality Assurance Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,237 per year, or $23.2 per hour.

QA & Training Supervisor

Pavago

Remote

Full-time

Re-posted 27 days ago

Job description

QA & Training Supervisor (Bilingual - English/Spanish)
Position Type: Full-Time, Remote
Working Hours: CST Hours
About the Role
We're hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team.
This role is ideal for someone who:
  • Thrives in high-volume customer service environments
  • Loves coaching and developing people
  • Has a strong ear for communication quality
  • Can identify performance gaps and drive measurable improvement

This is not a passive QA monitoring role.
You'll directly impact:
  • Agent performance
  • Service quality
  • Onboarding success
  • Team consistency
  • Customer experience

If you enjoy building high-performing support teams and helping agents improve every day, this role is a strong fit.
What You'll Own
Quality Assurance & Performance Monitoring
  • Review and evaluate agent calls and customer interactions
  • Ensure alignment with:
    • Service standards
    • Communication expectations
    • Quality benchmarks
  • Maintain consistent QA scoring and evaluation processes
  • Identify trends, coaching opportunities, and recurring issues
Coaching & Team Development
  • Conduct structured coaching sessions with agents
  • Deliver actionable, performance-focused feedback
  • Help agents improve:
    • Communication
    • Confidence
    • Professionalism
    • Consistency
  • Drive measurable behavior and performance improvements
Training & Onboarding
  • Own onboarding and training programs for new hires
  • Create and improve:
    • SOPs
    • Training materials
    • QA documentation
    • Learning paths
  • Ensure agents ramp quickly and perform confidently from day one
Reporting & Performance Insights
  • Prepare:
    • QA reports
    • Coaching summaries
    • Trend analysis
    • Performance dashboards
  • Track training effectiveness and agent improvement over time
  • Provide leadership visibility into team quality metrics
Operational Ownership
  • Manage QA review cycles independently
  • Maintain organized training schedules and documentation
  • Ensure consistency across quality and coaching processes
Requirements
Must-Have Experience & Skills
  • Experience in:
    • Quality Assurance
    • Coaching
    • Training
    • Call Center Operations
    • Customer Service Leadership
  • Proven experience in high-volume support environments
  • Fully bilingual:
    • English
    • Spanish
  • Strong communication and feedback delivery skills
  • Ability to coach performance professionally and confidently
  • Strong organizational and documentation skills
Ideal Candidate
  • Detail-oriented with a strong focus on communication quality
  • Comfortable holding agents accountable while supporting growth
  • Self-managed and proactive
  • Calm under pressure during coaching or escalation conversations
  • Passionate about building a quality-driven culture
Nice to Have
  • Supervisory or team lead experience
  • Experience in:
    • Healthcare
    • Patient services
    • Appointment scheduling
    • Concierge environments
  • Familiarity with:
    • QA scorecards
    • Call scoring frameworks
    • CRM platforms
    • Customer service KPIs
What a Typical Day Looks Like
  • Review calls and evaluate agent performance
  • Conduct coaching and feedback sessions
  • Monitor QA trends and identify recurring gaps
  • Improve onboarding and training materials
  • Track agent progress and training outcomes
  • Collaborate with operations leadership on quality improvements

In short: You ensure the team delivers consistent, high-quality customer experiences while continuously improving performance.
Key Metrics for Success (KPIs)
  • Improved QA scores and service consistency
  • Faster onboarding and ramp-up for new hires
  • Coaching that creates measurable performance improvement
  • Strong reporting visibility into team quality trends
  • High-performing, quality-focused customer support culture
Why This Role Stands Out
  • Direct impact on team performance and customer experience
  • Leadership-focused role with strong ownership
  • Opportunity to shape training systems and QA processes
  • Fully remote flexibility
  • Fast-paced environment with visible operational impact
Interview Process
Step 1: Initial Screening
  • Communication skills
  • QA/training background
  • English and Spanish proficiency
Step 2: Client Interview
  • Coaching approach
  • QA methodology
  • Real-world performance scenarios
Step 3: Final Interview
  • Leadership style
  • Role ownership
  • Team alignment
Apply Now
If you:
  • Love coaching and developing people
  • Have strong QA or training experience
  • Thrive in fast-paced customer service environments
  • Want ownership and impact in a leadership role

This opportunity is built for you.

Apply