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Director Quality Assurance Training Jobs (NOW HIRING)

Pavago

QA & Training Supervisor

Direct impact on team performance and customer experience * Leadership-focused role with strong ownership * Opportunity to shape training systems and QA processes * Fully remote flexibility * Fast ...

Abbott

Director Quality Assurance

Casa Grande, AZ · On-site

Job Title Director Quality Assurance The Opportunity The Director Quality Assurance is responsible for managing the Quality Assurance Department and the Quality System to achieve compliance with ...

Abbott

Director Quality Assurance

Casa Grande, AZ · On-site

Job Title Director Quality Assurance The Opportunity The Director Quality Assurance is responsible for managing the Quality Assurance Department and the Quality System to achieve compliance with ...

Almirall Hermal GmbH

$159.67 - $216.70/hr

As QA Director Reinbek, you will lead the local Quality Assurance organisation for our pharmaceutical manufacturing site in Reinbek and play a key role in ensuring sustainable GMP compliance ...

Sage Dental

Director, Quality Assurance

Boca Raton, FL · On-site

Overview The Director, Quality Assurance, is responsible for oversight and continuous improvement ... training, guidance and coaching to regional and practice-level leaders on quality and safety ...

Imperative Care

Director Quality Assurance

Campbell, CA · On-site

$234K/yr

Director Quality Assurance This position is based in our Campbell, California offices. This ... conduct training for stakeholders as appropriate. * Provide support on quality and regulatory ...

Scopely

Director, Quality Assurance

Culver City, CA · On-site +1

Scopely is looking for a Director of Quality Assurance to join the development team for our new free-to-play Adventure Game, bringing an iconic and beloved IP to players around the world on mobile ...

Kinomatic

Director Quality Assurance

Cleveland, OH · On-site

$123 - $197/hr

... Quality Assurance Director to build, implement, and own the Quality Management System (QMS ... training requirements, and quality metrics aligned with ISO 13485 and applicable FDA Quality ...

AstraZeneca

Director Quality Assurance

Rockville, MD · On-site

$174K - $262K/yr

Join us as a Director Quality Assurance , where you will lead and direct the Site Quality Assurance Operations at our Cell Therapy 9950 MCD Rockville manufacturing site. This role offers an ...

Centrus Global

Director, Quality Assurance

Oak Ridge, TN · On-site

$160.66 - $267.77/hr

You will direct audits and assessments; develop quality strategies and training programs; guide ... Knowledge of quality assurance programs, audits, assessments, and continuous improvement ...

Xencor

Director, Quality Assurance

Pasadena, CA · On-site

We have an excellent opportunity for a Director, Quality Assurance, to join our team. This is a ... GMP Training Program, Onboarding & Training Assignment * Responsible for the GMP training program ...

Scopely

Director, Quality Assurance

Culver City, CA · On-site

Scopely is looking for a Director of Quality Assurance to join the development team for our new free-to-play Adventure Game, bringing an iconic and beloved IP to players around the world on mobile ...

CTI Resource Management

QA/Training Manager

Chester, VA · On-site

$75 - $90/hr

The QA/Training Manager serves as CTI's representative in all Maximus quality calibration sessions, IQA cooperation activities, and training-related conference calls. Essential Duties and ...

Empower Pharmacy

Director, Quality Assurance

Houston, TX · On-site +1

POSITION SUMMARY The Director, Quality Assurance drives quality performance, regulatory compliance ... Oversees quality systems, including training, document control, and records management. Applies AI ...

JobRx, Inc.

Director, Quality Assurance

Houston, TX · On-site

$150 - $190/hr

POSITION SUMMARY The Director, Quality Assurance drives quality performance, regulatory compliance ... Oversees quality systems, including training, document control, and records management. Applies AI ...

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Director Quality Assurance Training information

See salary details

$56.5K

$140.1K

$227.5K

How much do director quality assurance training jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director quality assurance training in the United States is $140,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,000.00 and $169,000.00 per year, depending on experience, location, and employer.

What does a director quality assurance training do?

A Director of Quality Assurance Training is responsible for developing, implementing, and overseeing training programs that ensure quality standards are met within an organization. They work to ensure that employees understand and adhere to quality assurance policies and procedures, coordinate with other departments to identify training needs, and monitor the effectiveness of training initiatives. Their role is vital in maintaining compliance with industry regulations and improving overall product or service quality.

What are the key skills and qualifications needed to thrive as a director quality assurance training, and why are they important?

To thrive as a Director of Quality Assurance Training, you need extensive experience in quality management systems, regulatory compliance, and adult learning methodologies, often supported by a bachelor's or master's degree in a related field. Familiarity with tools like Learning Management Systems (LMS), Six Sigma or Lean certifications, and quality auditing platforms is typically required. Strong leadership, communication, and strategic planning abilities help drive team performance and effective training programs. These skills ensure rigorous compliance, continuous improvement, and a well-trained workforce that meets organizational and regulatory standards.

What are some common challenges faced by a director quality assurance training, and how can they be addressed?

A Director of Quality Assurance Training often faces challenges such as keeping training programs up-to-date with evolving industry standards and ensuring consistent training across multiple teams or locations. Balancing the needs of different departments while maintaining compliance and quality can also be demanding. Successful directors address these challenges by implementing regular program reviews, leveraging technology for scalable training solutions, and fostering strong collaboration with department leaders to tailor training to specific needs. Open communication and continuous feedback are essential for adapting training initiatives and maintaining high-quality standards.

What is the difference between Director Quality Assurance Training vs Quality Assurance Manager?

AspectDirector Quality Assurance TrainingQuality Assurance Manager
Primary FocusDeveloping and overseeing QA training programs and staff developmentManaging daily QA operations and ensuring product quality
Required CredentialsOften requires training certifications, instructional design experienceTypically requires QA certifications, industry experience
Work EnvironmentCorporate training departments, manufacturing, or biotech firmsProduction facilities, labs, or manufacturing plants
Industry UsageCommon in industries emphasizing employee training and complianceCommon in manufacturing, pharmaceuticals, and biotech sectors

The main difference is that the Director of Quality Assurance Training focuses on developing and managing QA training programs, while the Quality Assurance Manager oversees daily QA operations and product quality. Both roles require industry-specific QA certifications, but their core responsibilities differ significantly.

More about Director Quality Assurance Training jobs

What cities are hiring for Director Quality Assurance Training jobs?

Cities with the most Director Quality Assurance Training job openings:

What are the most commonly searched types of Quality Assurance Training jobs?

The most popular types of Quality Assurance Training jobs are:

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States with the most job openings for Director Quality Assurance Training jobs include:

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The top searched job categories for Director Quality Assurance Training jobs are:

Director Quality Assurance Training jobs near you
Infographic showing various Director Quality Assurance Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $140,083 per year, or $67.3 per hour.

QA & Training Supervisor

Pavago

Remote

Full-time

Re-posted 27 days ago

Job description

QA & Training Supervisor (Bilingual - English/Spanish)
Position Type: Full-Time, Remote
Working Hours: CST Hours
About the Role
We're hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team.
This role is ideal for someone who:
  • Thrives in high-volume customer service environments
  • Loves coaching and developing people
  • Has a strong ear for communication quality
  • Can identify performance gaps and drive measurable improvement

This is not a passive QA monitoring role.
You'll directly impact:
  • Agent performance
  • Service quality
  • Onboarding success
  • Team consistency
  • Customer experience

If you enjoy building high-performing support teams and helping agents improve every day, this role is a strong fit.
What You'll Own
Quality Assurance & Performance Monitoring
  • Review and evaluate agent calls and customer interactions
  • Ensure alignment with:
    • Service standards
    • Communication expectations
    • Quality benchmarks
  • Maintain consistent QA scoring and evaluation processes
  • Identify trends, coaching opportunities, and recurring issues
Coaching & Team Development
  • Conduct structured coaching sessions with agents
  • Deliver actionable, performance-focused feedback
  • Help agents improve:
    • Communication
    • Confidence
    • Professionalism
    • Consistency
  • Drive measurable behavior and performance improvements
Training & Onboarding
  • Own onboarding and training programs for new hires
  • Create and improve:
    • SOPs
    • Training materials
    • QA documentation
    • Learning paths
  • Ensure agents ramp quickly and perform confidently from day one
Reporting & Performance Insights
  • Prepare:
    • QA reports
    • Coaching summaries
    • Trend analysis
    • Performance dashboards
  • Track training effectiveness and agent improvement over time
  • Provide leadership visibility into team quality metrics
Operational Ownership
  • Manage QA review cycles independently
  • Maintain organized training schedules and documentation
  • Ensure consistency across quality and coaching processes
Requirements
Must-Have Experience & Skills
  • Experience in:
    • Quality Assurance
    • Coaching
    • Training
    • Call Center Operations
    • Customer Service Leadership
  • Proven experience in high-volume support environments
  • Fully bilingual:
    • English
    • Spanish
  • Strong communication and feedback delivery skills
  • Ability to coach performance professionally and confidently
  • Strong organizational and documentation skills
Ideal Candidate
  • Detail-oriented with a strong focus on communication quality
  • Comfortable holding agents accountable while supporting growth
  • Self-managed and proactive
  • Calm under pressure during coaching or escalation conversations
  • Passionate about building a quality-driven culture
Nice to Have
  • Supervisory or team lead experience
  • Experience in:
    • Healthcare
    • Patient services
    • Appointment scheduling
    • Concierge environments
  • Familiarity with:
    • QA scorecards
    • Call scoring frameworks
    • CRM platforms
    • Customer service KPIs
What a Typical Day Looks Like
  • Review calls and evaluate agent performance
  • Conduct coaching and feedback sessions
  • Monitor QA trends and identify recurring gaps
  • Improve onboarding and training materials
  • Track agent progress and training outcomes
  • Collaborate with operations leadership on quality improvements

In short: You ensure the team delivers consistent, high-quality customer experiences while continuously improving performance.
Key Metrics for Success (KPIs)
  • Improved QA scores and service consistency
  • Faster onboarding and ramp-up for new hires
  • Coaching that creates measurable performance improvement
  • Strong reporting visibility into team quality trends
  • High-performing, quality-focused customer support culture
Why This Role Stands Out
  • Direct impact on team performance and customer experience
  • Leadership-focused role with strong ownership
  • Opportunity to shape training systems and QA processes
  • Fully remote flexibility
  • Fast-paced environment with visible operational impact
Interview Process
Step 1: Initial Screening
  • Communication skills
  • QA/training background
  • English and Spanish proficiency
Step 2: Client Interview
  • Coaching approach
  • QA methodology
  • Real-world performance scenarios
Step 3: Final Interview
  • Leadership style
  • Role ownership
  • Team alignment
Apply Now
If you:
  • Love coaching and developing people
  • Have strong QA or training experience
  • Thrive in fast-paced customer service environments
  • Want ownership and impact in a leadership role

This opportunity is built for you.

Apply