Direct impact on team performance and customer experience * Leadership-focused role with strong ownership * Opportunity to shape training systems and QA processes * Fully remote flexibility * Fast ...
Direct impact on team performance and customer experience * Leadership-focused role with strong ownership * Opportunity to shape training systems and QA processes * Fully remote flexibility * Fast ...
Director Quality Assurance
Casa Grande, AZ · On-site
Job Title Director Quality Assurance The Opportunity The Director Quality Assurance is responsible for managing the Quality Assurance Department and the Quality System to achieve compliance with ...
Director Quality Assurance
Casa Grande, AZ · On-site
Job Title Director Quality Assurance The Opportunity The Director Quality Assurance is responsible for managing the Quality Assurance Department and the Quality System to achieve compliance with ...
QA/Training Manager
Chester, VA · On-site
QA/Training Manager is responsible for all quality assurance monitoring and training activities for CTI's Customer Service Representative's (CSR) workforce at the Chester, VA facility. This role ...
QA/Training Manager
Chester, VA · On-site
QA/Training Manager is responsible for all quality assurance monitoring and training activities for CTI's Customer Service Representative's (CSR) workforce at the Chester, VA facility. This role ...
Director, Quality Assurance
Tontitown, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Tontitown, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Bentonville, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Bentonville, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Farmington, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Farmington, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Johnson, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Johnson, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Cassville, MO · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Cassville, MO · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Greenland, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Greenland, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Noel, MO · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Noel, MO · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Goshen, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Goshen, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Cave Springs, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Cave Springs, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Elkins, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Elkins, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Quality Assurance / Training Coordinator
Santa Fe, NM · On-site
$63K/yr
Submits a quarterly report card to the National Compliance and QA Director and to the Regional ... Conducts training sessions covering specified areas such as new employee orientation, on-the-job ...
Quality Assurance / Training Coordinator
Santa Fe, NM · On-site
$63K/yr
Submits a quarterly report card to the National Compliance and QA Director and to the Regional ... Conducts training sessions covering specified areas such as new employee orientation, on-the-job ...
Director, Quality Assurance
Pea Ridge, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Pea Ridge, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Decatur, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Decatur, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Elm Springs, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Elm Springs, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Anderson, MO · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Anderson, MO · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Centerton, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Centerton, AR · On-site
$110K - $220K/yr
Role summary: The (USA) Director, Quality Assurance leads the development and execution of ... Develop and implement strategies to assess and improve product quality, including training and ...
Director, Quality Assurance
Tampa, FL · Hybrid
The Director, Quality Assurance is a hybrid-based opportunity in Tampa that will lead and scale a modern quality engineering and automation organization. This role is responsible for defining and ...
Director, Quality Assurance
Tampa, FL · Hybrid
The Director, Quality Assurance is a hybrid-based opportunity in Tampa that will lead and scale a modern quality engineering and automation organization. This role is responsible for defining and ...
Director Quality Assurance Training information
See salary details
$56.5K - $72K
3% of jobs
$72K - $87.6K
9% of jobs
$102.2K is the 25th percentile. Wages below this are outliers.
$87.6K - $103.1K
14% of jobs
$103.1K - $118.7K
14% of jobs
$118.7K - $134.2K
10% of jobs
The median wage is $134.8K / yr.
$134.2K - $149.8K
14% of jobs
$162.6K is the 75th percentile. Wages above this are outliers.
$149.8K - $165.3K
14% of jobs
$165.3K - $180.9K
11% of jobs
$180.9K - $196.4K
6% of jobs
$196.4K - $212K
3% of jobs
$212K - $227.5K
2% of jobs
$56.5K
$140.1K
$227.5K
How much do director quality assurance training jobs pay per year?
As of Aug 3, 2026, the average yearly pay for director quality assurance training in the United States is $140,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,000.00 and $169,000.00 per year, depending on experience, location, and employer.
What are some common challenges faced by a Director of Quality Assurance Training, and how can they be addressed?
A Director of Quality Assurance Training often faces challenges such as keeping training programs up-to-date with evolving industry standards and ensuring consistent training across multiple teams or locations. Balancing the needs of different departments while maintaining compliance and quality can also be demanding. Successful directors address these challenges by implementing regular program reviews, leveraging technology for scalable training solutions, and fostering strong collaboration with department leaders to tailor training to specific needs. Open communication and continuous feedback are essential for adapting training initiatives and maintaining high-quality standards.
What does a Director of Quality Assurance Training do?
A Director of Quality Assurance Training is responsible for developing, implementing, and overseeing training programs that ensure quality standards are met within an organization. They work to ensure that employees understand and adhere to quality assurance policies and procedures, coordinate with other departments to identify training needs, and monitor the effectiveness of training initiatives. Their role is vital in maintaining compliance with industry regulations and improving overall product or service quality.
What is the difference between Director Quality Assurance Training vs Quality Assurance Manager?
| Aspect | Director Quality Assurance Training | Quality Assurance Manager |
|---|---|---|
| Primary Focus | Developing and overseeing QA training programs and staff development | Managing daily QA operations and ensuring product quality |
| Required Credentials | Often requires training certifications, instructional design experience | Typically requires QA certifications, industry experience |
| Work Environment | Corporate training departments, manufacturing, or biotech firms | Production facilities, labs, or manufacturing plants |
| Industry Usage | Common in industries emphasizing employee training and compliance | Common in manufacturing, pharmaceuticals, and biotech sectors |
The main difference is that the Director of Quality Assurance Training focuses on developing and managing QA training programs, while the Quality Assurance Manager oversees daily QA operations and product quality. Both roles require industry-specific QA certifications, but their core responsibilities differ significantly.
What are the key skills and qualifications needed to thrive as a Director of Quality Assurance Training, and why are they important?
To thrive as a Director of Quality Assurance Training, you need extensive experience in quality management systems, regulatory compliance, and adult learning methodologies, often supported by a bachelor's or master's degree in a related field. Familiarity with tools like Learning Management Systems (LMS), Six Sigma or Lean certifications, and quality auditing platforms is typically required. Strong leadership, communication, and strategic planning abilities help drive team performance and effective training programs. These skills ensure rigorous compliance, continuous improvement, and a well-trained workforce that meets organizational and regulatory standards.
More about Director Quality Assurance Training jobs
What cities are hiring for Director Quality Assurance Training jobs? Cities with the most Director Quality Assurance Training job openings:
What are the most commonly searched types of Quality Assurance Training jobs? The most popular types of Quality Assurance Training jobs are:
What states have the most Director Quality Assurance Training jobs? States with the most job openings for Director Quality Assurance Training jobs include:
What job categories do people searching Director Quality Assurance Training jobs look for? The top searched job categories for Director Quality Assurance Training jobs are:
Full-time
Re-posted 24 days ago
Job description
QA & Training Supervisor (Bilingual - English/Spanish)
Position Type: Full-Time, Remote
Working Hours: CST Hours
About the Role
We're hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team.
This role is ideal for someone who:
This is not a passive QA monitoring role.
You'll directly impact:
If you enjoy building high-performing support teams and helping agents improve every day, this role is a strong fit.
What You'll Own
Quality Assurance & Performance Monitoring
Must-Have Experience & Skills
In short: You ensure the team delivers consistent, high-quality customer experiences while continuously improving performance.
Key Metrics for Success (KPIs)
Step 1: Initial Screening
If you:
This opportunity is built for you.
Position Type: Full-Time, Remote
Working Hours: CST Hours
About the Role
We're hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team.
This role is ideal for someone who:
- Thrives in high-volume customer service environments
- Loves coaching and developing people
- Has a strong ear for communication quality
- Can identify performance gaps and drive measurable improvement
This is not a passive QA monitoring role.
You'll directly impact:
- Agent performance
- Service quality
- Onboarding success
- Team consistency
- Customer experience
If you enjoy building high-performing support teams and helping agents improve every day, this role is a strong fit.
What You'll Own
Quality Assurance & Performance Monitoring
- Review and evaluate agent calls and customer interactions
- Ensure alignment with:
- Service standards
- Communication expectations
- Quality benchmarks
- Maintain consistent QA scoring and evaluation processes
- Identify trends, coaching opportunities, and recurring issues
- Conduct structured coaching sessions with agents
- Deliver actionable, performance-focused feedback
- Help agents improve:
- Communication
- Confidence
- Professionalism
- Consistency
- Drive measurable behavior and performance improvements
- Own onboarding and training programs for new hires
- Create and improve:
- SOPs
- Training materials
- QA documentation
- Learning paths
- Ensure agents ramp quickly and perform confidently from day one
- Prepare:
- QA reports
- Coaching summaries
- Trend analysis
- Performance dashboards
- Track training effectiveness and agent improvement over time
- Provide leadership visibility into team quality metrics
- Manage QA review cycles independently
- Maintain organized training schedules and documentation
- Ensure consistency across quality and coaching processes
Must-Have Experience & Skills
- Experience in:
- Quality Assurance
- Coaching
- Training
- Call Center Operations
- Customer Service Leadership
- Proven experience in high-volume support environments
- Fully bilingual:
- English
- Spanish
- Strong communication and feedback delivery skills
- Ability to coach performance professionally and confidently
- Strong organizational and documentation skills
- Detail-oriented with a strong focus on communication quality
- Comfortable holding agents accountable while supporting growth
- Self-managed and proactive
- Calm under pressure during coaching or escalation conversations
- Passionate about building a quality-driven culture
- Supervisory or team lead experience
- Experience in:
- Healthcare
- Patient services
- Appointment scheduling
- Concierge environments
- Familiarity with:
- QA scorecards
- Call scoring frameworks
- CRM platforms
- Customer service KPIs
- Review calls and evaluate agent performance
- Conduct coaching and feedback sessions
- Monitor QA trends and identify recurring gaps
- Improve onboarding and training materials
- Track agent progress and training outcomes
- Collaborate with operations leadership on quality improvements
In short: You ensure the team delivers consistent, high-quality customer experiences while continuously improving performance.
Key Metrics for Success (KPIs)
- Improved QA scores and service consistency
- Faster onboarding and ramp-up for new hires
- Coaching that creates measurable performance improvement
- Strong reporting visibility into team quality trends
- High-performing, quality-focused customer support culture
- Direct impact on team performance and customer experience
- Leadership-focused role with strong ownership
- Opportunity to shape training systems and QA processes
- Fully remote flexibility
- Fast-paced environment with visible operational impact
Step 1: Initial Screening
- Communication skills
- QA/training background
- English and Spanish proficiency
- Coaching approach
- QA methodology
- Real-world performance scenarios
- Leadership style
- Role ownership
- Team alignment
If you:
- Love coaching and developing people
- Have strong QA or training experience
- Thrive in fast-paced customer service environments
- Want ownership and impact in a leadership role
This opportunity is built for you.