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Quality Assurance Training Manager Jobs in Quebec

Wood Plc

Senior Quality Coordinator

Montreal, QC · On-site

Provides support to the Quality Assurance Manager in overseeing the QMS implementation and its effectiveness * Responsible for ensuring the project Quality Action Log, Training Matrix, Equipment List ...

TouchTunes

QA Analyst

Montreal, QC

... training What you bring to the table: * Strong experience with industry standard QA tools, such as JIRA, Postman, Web debugging tools such as Charles, Wireshark or Fiddler, test management tools, and ...

Sotera Health

Quality Assurance Technician

Laval, QC · On-site

The QA Technician must effectively interface with Customer Service, Sales, Operations, Maintenance ... Manage the pest control program * Manage the material inspection and inventory * Manage the ...

Devoted Studios

QA Analyst

Montreal, QC · Remote

Experience using bug tracking and project management tools such as Jira . * Comfortable working in ... Knowledge of basic QA automation or scripting. Benefits This is a full-time salaried position with ...

IQVIA

Auditeur QA SR, Sr. QA Auditor

Montreal, QC · On-site

Support management in promotion and assessment of compliance to regulations, guidelines and ... Equivalent combination of education, training and experience. Knowledge of word-processing ...

Vosker

Senior QA Hardware

Victoriaville, QC · On-site +1

Provide support as needed for certain activities in Digital QA and Production QA, including application testing, production defect management, and analysis of customer feedback. Qualifications * DEC ...

BRP

Supplier Quality Assurance Technician

Valcourt, QC · Hybrid

We are looking for a Quality Assurance Technician in the Global Sourcing group to help us develop ... Good command of quality system management (IATF 16949, APQP, FMEA, PPAP, 8D, PDCA). * Good command ...

Caeus

Quality Assurance Analyst I

Montreal, QC

... training and critical operations with digitally immersive solutions to elevate safety, efficiency ... Acting as a key bridge between business and technical teams, the Data Quality Analyst manages ...

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Quality Assurance Training Manager information

See Quebec salary details

$11K

$74.7K

$132K

How much do quality assurance training manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for quality assurance training manager in Quebec is $74,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a quality assurance training manager do?

A Quality Assurance Training Manager is responsible for designing, implementing, and overseeing training programs to ensure that employees understand and comply with quality standards and procedures. They coordinate training sessions, develop educational materials, and assess the effectiveness of training initiatives within an organization. Their goal is to improve product or service quality by ensuring staff are knowledgeable about best practices, regulatory requirements, and company policies. Additionally, they often collaborate with other departments to identify training needs and continually update programs based on feedback and industry changes.

What are the key skills and qualifications needed to thrive as a quality assurance training manager, and why are they important?

To excel as a Quality Assurance Training Manager, you need a solid background in quality assurance processes, adult learning principles, and a relevant bachelor’s degree or certification in quality management or training. Familiarity with Learning Management Systems (LMS), QA software tools, and industry standards such as ISO 9001 is typically required. Outstanding communication, leadership, and organizational skills set high performers apart by enabling effective team training and process improvements. These competencies ensure that staff are properly trained to uphold quality standards, directly impacting product excellence and regulatory compliance.

What are some common challenges faced by a quality assurance training manager, and how can they be addressed?

A Quality Assurance Training Manager often encounters challenges such as ensuring consistent training across multiple teams, keeping training materials up-to-date with evolving industry standards, and engaging employees with varying experience levels. Addressing these challenges involves regularly reviewing and revising training modules, utilizing feedback from trainees, and collaborating closely with QA supervisors and subject matter experts. Leveraging digital learning tools and fostering open communication channels can also help in maintaining high training standards and adaptability.

What is the difference between Quality Assurance Training Manager vs Quality Assurance Specialist?

AspectQuality Assurance Training ManagerQuality Assurance Specialist
CredentialsCertifications in QA, training, or related fields; often requires experience in training developmentCertifications in QA, industry-specific standards; typically less focus on training credentials
Work EnvironmentLeads training programs, collaborates with teams, develops training materialsPerforms testing, audits, and inspections within production or development settings
Employer & Industry UsageUsed in manufacturing, software, healthcare industries for training rolesCommon in similar industries for quality testing and compliance roles

The main difference is that the Quality Assurance Training Manager focuses on developing and delivering training programs to ensure quality standards are met, while the Quality Assurance Specialist primarily conducts testing and inspections to identify defects. Both roles require QA certifications but differ in responsibilities and focus areas.

Is a quality assurance training manager a stressful job?

A quality assurance training manager's job can be stressful due to the responsibility of ensuring product quality, meeting deadlines, and managing training programs. The role often requires strong organizational skills, attention to detail, and the ability to handle multiple priorities, which can contribute to work-related stress.

What qualifications do I need to be a Quality Assurance Training Manager?

A Quality Assurance Training Manager typically needs a bachelor's degree in quality assurance, engineering, or a related field, along with experience in quality control and training development. Certifications such as ASQ Certified Quality Auditor or Certified Quality Manager can enhance qualifications. Strong communication, leadership skills, and familiarity with quality management systems are also important.

What are popular job titles related to Quality Assurance Training Manager jobs in Quebec?

For Quality Assurance Training Manager jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Quality Assurance Training Manager jobs in Quebec look for?

The top searched job categories for Quality Assurance Training Manager jobs in Quebec are:

What cities in Quebec are hiring for Quality Assurance Training Manager jobs?

Cities in Quebec with the most Quality Assurance Training Manager job openings:

Quality Assurance Training Manager jobs near you
Infographic showing various Quality Assurance Training Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $74,749 per year, or $35.9 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Montreal, QC • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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