West Sacramento, CA · Remote
$43K - $61K/yr
Summary Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program. In this role, you will monitor and evaluate customer ...
West Sacramento, CA · Remote
$43K - $61K/yr
Summary Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program. In this role, you will monitor and evaluate customer ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Pomona, CA · On-site
$18.28 - $22/hr
The Senior Call Center Representative ensures LERETA external and internal customers consistently receive accurate and timely responses to inquiries concerning tax service and property tax matters.
Pomona, CA · On-site
$18.28 - $22/hr
The Senior Call Center Representative ensures LERETA external and internal customers consistently receive accurate and timely responses to inquiries concerning tax service and property tax matters.
Tampa, FL · On-site
$60 - $80/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
New
Tampa, FL · On-site
$60 - $80/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
New
Garden City, NY · On-site
$60K - $80K/yr
Garden City, NY Salary Range - $60,000 - $80,000 The Contact Center Quality Assurance (QA) Analyst ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
Garden City, NY · On-site
$60K - $80K/yr
Garden City, NY Salary Range - $60,000 - $80,000 The Contact Center Quality Assurance (QA) Analyst ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
Garden City, NY · On-site
$60K - $80K/yr
Garden City, NY Salary Range - $60,000 - $80,000 The Contact Center Quality Assurance (QA) Analyst ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
Garden City, NY · On-site
$60K - $80K/yr
Garden City, NY Salary Range - $60,000 - $80,000 The Contact Center Quality Assurance (QA) Analyst ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
Las Vegas, NV · On-site
$17.50 - $24.25/hr
Provide highest level of caring, personalized service and quality products, while staying abreast ... Senior Call Center Representative: * Contribute to the development and refinement of the credit ...
Las Vegas, NV · On-site
$17.50 - $24.25/hr
Provide highest level of caring, personalized service and quality products, while staying abreast ... Senior Call Center Representative: * Contribute to the development and refinement of the credit ...
Village Of Garden City, NY · On-site
$60 - $80/hr
Garden City, NYSalary Range - $60,000 - $80,000The Contact Center Quality Assurance (QA) Analyst is ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
New
Village Of Garden City, NY · On-site
$60 - $80/hr
Garden City, NYSalary Range - $60,000 - $80,000The Contact Center Quality Assurance (QA) Analyst is ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
New
Manhattan, NY · On-site
$104K - $130K/yr
Participates in design of call monitoring formats and quality standards • Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics • Provides ...
Manhattan, NY · On-site
$104K - $130K/yr
Participates in design of call monitoring formats and quality standards • Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics • Provides ...
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quick apply
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
* Oversee and manage the quality assurance program for Customer Relations contact center operations. Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service ...
* Oversee and manage the quality assurance program for Customer Relations contact center operations. Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service ...
* Oversee and manage the quality assurance program for Customer Relations contact center operations. Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service ...
* Oversee and manage the quality assurance program for Customer Relations contact center operations. Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service ...
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quick apply
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
$51K - $62.3K
3% of jobs
$62.3K - $73.5K
2% of jobs
$73.5K - $84.8K
6% of jobs
$93.8K is the 25th percentile. Wages below this are outliers.
$84.8K - $96.1K
17% of jobs
$96.1K - $107.4K
17% of jobs
The median wage is $111K / yr.
$107.4K - $118.6K
15% of jobs
$118.6K - $129.9K
11% of jobs
$135.9K is the 75th percentile. Wages above this are outliers.
$129.9K - $141.2K
8% of jobs
$141.2K - $152.5K
7% of jobs
$152.5K - $163.7K
8% of jobs
$163.7K - $175K
5% of jobs
$51K
$117.9K
$175K
| Aspect | Senior Call Center Quality Assurance | Call Center Quality Assurance Specialist |
|---|---|---|
| Credentials | Typically requires experience in quality assurance and industry-specific knowledge | Requires similar QA certifications and experience, often at entry to mid-level |
| Work Environment | Leads QA teams, reviews calls, develops quality standards | Performs call reviews, provides feedback, supports QA processes |
| Employer & Industry Usage | Used in larger call centers and customer service organizations | Common in call centers across various industries |
While both roles focus on maintaining call quality, the Senior Call Center Quality Assurance typically involves leadership responsibilities, overseeing QA teams, and developing standards. The Call Center Quality Assurance Specialist primarily conducts call reviews and provides feedback to improve service quality.
Cities with the most Senior Call Center Quality Assurance job openings:
The most popular types of Call Center Quality Assurance jobs are:
States with the most job openings for Senior Call Center Quality Assurance jobs include:
The top searched job categories for Senior Call Center Quality Assurance jobs are:
$43K - $61K/yr
Full-time
Medical, Life, Retirement, PTO
Posted 6 days ago
Monitor and evaluate customer interactions to ensure adherence to quality standards, policies, procedures, and performance expectations.
Complete quality evaluations, document findings, and identify opportunities for improvement in quality, accuracy, compliance, and customer experience.
Analyze quality results and customer interaction trends to identify recurring issues, performance gaps, and opportunities for improvement.
7.8
Based on 83 frontline employees who took The Breakroom Quiz
138th of 247 rated software companies
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program. In this role, you will monitor and evaluate customer interactions to help ensure accuracy, compliance, and a consistent customer experience across our contact center operations.
You will analyze quality results, identify performance trends, participate in calibration sessions, and partner with Quality, Operations, and Training teams to help strengthen service delivery.
If you have a strong eye for detail, enjoy working with data, and are passionate about improving the customer experience, we'd love to hear from you.
*This posting is intended for pipelining. We will accept applications on an ongoing basis.
#LI-REMOTE
#LI-MA1
The pay range for this position is $43,100 - $61,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.
Health care and social assistance
10,000+ Employees
Irving, TX, US
