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Intake Specialist Call Center Jobs (NOW HIRING)

NorCal SBDC

Client Intake Specialist

Arcata, CA

$22 - $24/hr

Client Intake Specialist Location: Arcata, CA Hours: Full Time, 12 months/year, non-exempt Wage ... The SBDC Call Center was established in 2019. Its purpose is to centralize the business client ...

Civic Works

Intake Specialist

Baltimore, MD · On-site

$45K - $55K/yr

Intake Specialist Center for Sustainable Careers - Baltimore, MD Overview Salary Range $45,000.00 ... The ideal candidate thrives in a fast-paced, high-demand, call center environment and excels in ...

Kisling, Nestico & Redick

Intake Specialist

Fairlawn, OH · On-site

$16 - $21.50/hr

Intake Specialist The Intake Specialist is responsible for the day-to-day operations of the Intake ... Answer phones in high-volume call center * Create and field client intakes * Collect and record ...

Civic Works

Intake Specialist

Baltimore, MD · On-site

$45K - $55K/yr

The ideal candidate thrives in a fast-paced, high-demand, call center environment and excels in ... Intake Specialists must be available in the phone queue during open hours to answer incoming calls ...

Civic Works

Intake Specialist

Baltimore, MD · On-site

$17.75 - $23.50/hr

The ideal candidate thrives in a fast-paced, high-demand, call center environment and excels in ... Intake Specialists must be available in the phone queue during open hours to answer incoming calls ...

Parrish DeVaughn

Intake Specialist

Oklahoma City, OK · On-site

$16.50 - $22/hr

Purpose: The Intake Specialist is the first and most critical point of contact for prospective ... based call center environment. Compassion, persistence, and follow-through are essential to ...

NAQVI Injury

Intake Specialist

Las Vegas, NV · On-site

$17 - $22.75/hr

Intake Specialist Naqvi Injury Law is currently seeking an Intake Specialist to join its award ... Previous call center experience is helpful * Current Nevada Notary is a plus * Bilingual Spanish ...

Suncoast Center

Intake Specialist

Saint Petersburg, FL · On-site

$16.75 - $22.50/hr

Intake Specialist The Intake Specialist plays a critical role in the initial phase of client ... fast-pace/call center environment preferred. Additional Requirements: Must be 21 years of age.

Suncoast Center

Intake Specialist

Saint Petersburg, FL · On-site

$17 - $22.75/hr

The Intake Specialist plays a critical role in the initial phase of client engagement by ... fast-pace/call center environment preferred. Additional Requirements: Must be 21 years of age.

Naqvi Injury Law

Intake Specialist

Las Vegas, NV · On-site

$17 - $22.75/hr

Description Naqvi Injury Law is currently seeking an Intake Specialist to join its award-winning ... Previous call center experience is helpful * Current Nevada Notary is a plus * Bilingual Spanish ...

Suncoast Center

Intake Specialist

Saint Petersburg, FL · On-site

$17 - $22.75/hr

The Intake Specialist plays a critical role in the initial phase of client engagement by ... fast-pace/call center environment preferred. Additional Requirements: Must be 21 years of age.

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How much do intake specialist call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for intake specialist call center in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is an intake specialist call center?

An Intake Specialist in a call center is a professional responsible for answering incoming calls, gathering important information from clients or customers, and determining the appropriate next steps. They typically serve as the first point of contact, collecting details about the caller's needs or issues before routing them to the appropriate department or providing initial assistance. Intake Specialists play a crucial role in ensuring that callers receive timely and accurate support, and they often work in fields like healthcare, legal services, or customer service.

What are the key skills and qualifications needed to thrive as an intake specialist call center?

To thrive as an Intake Specialist Call Center, you need strong communication skills, attention to detail, and experience in customer service or healthcare administration, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and electronic intake forms is typically required. Active listening, empathy, multitasking, and problem-solving abilities help you excel in this role. These skills ensure accurate information gathering, positive caller experiences, and efficient case processing in a high-volume environment.

What are some common challenges intake specialist call center professionals face, and how can they be managed?

Intake Specialist Call Center professionals often encounter high call volumes and emotionally charged conversations, especially when dealing with clients in distress or needing urgent assistance. Managing these challenges requires strong organizational skills, emotional resilience, and effective time management. Utilizing clear communication techniques and maintaining accurate records help streamline the intake process, while regular team debriefings and support from supervisors can alleviate stress and promote a positive work environment. Many organizations also provide ongoing training to help intake specialists handle complex situations more confidently.

What is the difference between Intake Specialist Call Center vs Customer Service Representative?

AspectIntake Specialist Call CenterCustomer Service Representative
Primary RoleGathering client information and scheduling appointmentsAssisting customers with inquiries, troubleshooting, and support
Work EnvironmentCall center setting, often in healthcare or insurance industriesVarious industries, including retail, telecom, and service sectors
CredentialsHigh school diploma; some roles prefer healthcare or industry-specific certificationsHigh school diploma; customer service experience often preferred

Intake Specialist Call Center roles focus on collecting client information and scheduling, often within healthcare or insurance sectors, requiring specific industry knowledge. Customer Service Representatives handle broader customer inquiries across various industries, emphasizing support and problem-solving. While both roles involve phone communication, their primary functions and environments differ.

How do you become an intake specialist call center?

To become an intake specialist in a call center, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare, along with proficiency in computer systems and data entry, can improve job prospects. Some positions may require specific certifications or training provided by the employer.
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Intake Specialist Call Center jobs near you
Infographic showing various Intake Specialist Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Brokerage Intake Specialist (call taker, remote)

Greater Oregon Behavioral Health Inc

Remote

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.
GOBHI has an immediate opening for a full-time Brokerage Intake Specialist (Call Taker). This remote position will be based out of the employee's home located in the state of Oregon or accepted radius.
The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.
Essential duties include:

  • Data Entry of ride and billing information for completed rides.
  • Maintains records and reports within areas of responsibility.
  • Processes incoming and outgoing mail.
  • Prepares denial letters to CCO.
  • Prepares and maintains records for quality control.
  • Fields incoming phone calls.
  • Interviews eligible clients to obtain sufficient information to take ride request.
  • Provides timely ride assignments to providers.
  • Assesses eligibility according to program regulations.
  • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
  • Takes messages and routes calls to other programs.
**Please note that there are multiple ads but we are only hiring one position**
Requirements
What is needed to succeed in this role:
  • Minimum one year experience working in a call center or medical office setting.
  • Superior Customer Service skills.
  • Excellent communication skills, both verbal and written.
  • Technology Savvy - proficient in Microsoft Office software and Google Suites.
  • Strong and reliable internet connection.
  • Flexible; able to multi-task in response to time sensitive and changing situations.
  • Handles highly sensitive and confidential information.
  • Positive attitude - ability to approach problems in a positive manner.
  • Education - High School Diploma or equivalent.
  • Bilingual in Spanish preferred.
What we offer:
  • Competitive salary - starting at $18.00 per hour, additional compensation for bilingual skills
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP
  • FSA, with a $500 employer contribution
  • Triple AAA insurance
  • Mileage reimbursement
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Cell phone and internet reimbursements

About GOBHI:
Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.
GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

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