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Intake Specialist Call Center Jobs (NOW HIRING)

Parrish DeVaughn

Intake Specialist

Oklahoma City, OK

$16.50 - $22/hr

Purpose: The Intake Specialist is the first and most critical point of contact for prospective ... based call center environment. Compassion, persistence, and follow-through are essential to ...

Parrish DeVaughn

Intake Specialist

Oklahoma City, OK · On-site

$16.50 - $22/hr

Purpose: The Intake Specialist is the first and most critical point of contact for prospective ... based call center environment. Compassion, persistence, and follow-through are essential to ...

Suncoast Center

Intake Specialist

Saint Petersburg, FL · On-site

$17 - $22.75/hr

The Intake Specialist plays a critical role in the initial phase of client engagement by ... fast-pace/call center environment preferred. Additional Requirements: Must be 21 years of age.

Naqvi Injury Law

Intake Specialist

Las Vegas, NV

$17 - $22.75/hr

Description Naqvi Injury Law is currently seeking an Intake Specialist to join its award-winning ... Previous call center experience is helpful * Current Nevada Notary is a plus * Bilingual Spanish ...

Suncoast Center

Intake Specialist

Saint Petersburg, FL · On-site

$17 - $22.75/hr

The Intake Specialist plays a critical role in the initial phase of client engagement by ... fast-pace/call center environment preferred. Additional Requirements: Must be 21 years of age.

Suncoast Center

Intake Specialist

Saint Petersburg, FL · On-site

$17 - $22.75/hr

The Intake Specialist plays a critical role in the initial phase of client engagement by ... fast-pace/call center environment preferred. Additional Requirements: Must be 21 years of age.

Naqvi Injury Law

Intake Specialist

Las Vegas, NV · On-site

$17 - $22.75/hr

Naqvi Injury Law is currently seeking an Intake Specialist to join its award-winning team. The Firm ... Previous call center experience is helpful * Current Nevada Notary is a plus * Bilingual Spanish ...

Naqvi Injury Law

Intake Specialist

Las Vegas, NV · On-site

$17 - $22.75/hr

Naqvi Injury Law is currently seeking an Intake Specialist to join its award-winning team. The Firm ... Previous call center experience is helpful * Current Nevada Notary is a plus * Bilingual Spanish ...

Halpin Staffing Services

Be Seen First

Intake Specialist

Racine, WI · On-site

$19 - $20/hr

Intake Specialist / Front Desk 48222 8:30am-5pm weekdays In peak season (fall-spring will be 8:30am ... Will work in the call center type setting with candidates but will work at front desk as well as ...

Allen Allen Allen & Allen

Intake Specialist

Fredericksburg, VA · On-site

$16.50 - $22.25/hr

The Intake Specialist is a full time, non-exempt level position reporting to the New Case Group ... Experience in a scripted Call Center. * Experience must include client service, significant call ...

ReGain Law Firm

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Intake Specialist/Sales

Chandler, AZ · On-site

$15/hr

The Intake Specialist serves as the first point of contact for prospective clients and plays a ... Strong sales, intake, or call center experience required. * Ability to build rapport quickly and ...

Neuro Wellness Spa

Intake Specialist

Los Angeles, CA · On-site

$21 - $25/hr

The Intake Specialist position consists of providing overall support for and a positive influence ... Have you worked in a high-volume medical call center before? * Have you worked in Mental Health ...

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Intake Specialist Call Center information

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How much do intake specialist call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for intake specialist call center in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is an Intake Specialist in a call center?

An Intake Specialist in a call center is a professional responsible for answering incoming calls, gathering important information from clients or customers, and determining the appropriate next steps. They typically serve as the first point of contact, collecting details about the caller's needs or issues before routing them to the appropriate department or providing initial assistance. Intake Specialists play a crucial role in ensuring that callers receive timely and accurate support, and they often work in fields like healthcare, legal services, or customer service.

What are the key skills and qualifications needed to thrive as an Intake Specialist Call Center, and why are they important?

To thrive as an Intake Specialist Call Center, you need strong communication skills, attention to detail, and experience in customer service or healthcare administration, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and electronic intake forms is typically required. Active listening, empathy, multitasking, and problem-solving abilities help you excel in this role. These skills ensure accurate information gathering, positive caller experiences, and efficient case processing in a high-volume environment.

What are some common challenges Intake Specialist Call Center professionals face, and how can they be managed?

Intake Specialist Call Center professionals often encounter high call volumes and emotionally charged conversations, especially when dealing with clients in distress or needing urgent assistance. Managing these challenges requires strong organizational skills, emotional resilience, and effective time management. Utilizing clear communication techniques and maintaining accurate records help streamline the intake process, while regular team debriefings and support from supervisors can alleviate stress and promote a positive work environment. Many organizations also provide ongoing training to help intake specialists handle complex situations more confidently.

What is the difference between Intake Specialist Call Center vs Customer Service Representative?

AspectIntake Specialist Call CenterCustomer Service Representative
Primary RoleGathering client information and scheduling appointmentsAssisting customers with inquiries, troubleshooting, and support
Work EnvironmentCall center setting, often in healthcare or insurance industriesVarious industries, including retail, telecom, and service sectors
CredentialsHigh school diploma; some roles prefer healthcare or industry-specific certificationsHigh school diploma; customer service experience often preferred

Intake Specialist Call Center roles focus on collecting client information and scheduling, often within healthcare or insurance sectors, requiring specific industry knowledge. Customer Service Representatives handle broader customer inquiries across various industries, emphasizing support and problem-solving. While both roles involve phone communication, their primary functions and environments differ.

More about Intake Specialist Call Center jobs
What cities are hiring for Intake Specialist Call Center jobs? Cities with the most Intake Specialist Call Center job openings:
What states have the most Intake Specialist Call Center jobs? States with the most job openings for Intake Specialist Call Center jobs include:
What job categories do people searching Intake Specialist Call Center jobs look for? The top searched job categories for Intake Specialist Call Center jobs are:
Intake Specialist Call Center jobs near you
Infographic showing various Intake Specialist Call Center job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Intake Specialist

Parrish DeVaughn

Oklahoma City, OK

$16.50 - $22/hr

Other

Posted 5 days ago

Job description

About Us: 

Parrish DeVaughn Injury Lawyers is an established and growing law firm dedicated exclusively to representing injured Oklahomans. Injuries can happen when and where we least expect them. At Parrish DeVaughn, our Oklahoma personal injury lawyers have built successful claims for people hurt in a variety of scenarios, including car crashes, dog bites, and premises liability claims. Join us in our dedication to helping our injured clients in every way we can.

Purpose: 

The Intake Specialist is the first and most critical point of contact for prospective clients. This role is sales-driven and focused on converting inbound leads into signed clients. Working closely with team leads and management, the Intake Specialist evaluates potential claims, builds rapport, overcomes objections, and confidently guides qualified individuals through the sign-up process.

This position requires strong closing skills, attention to detail, and the ability to thrive in a fast-paced, performance-based call center environment. Compassion, persistence, and follow-through are essential to successfully convert opportunities while delivering an exceptional client experience.

This is a full-time, in-person position in our Oklahoma City office.

Key Responsibilities:

  • Serve as the primary sales contact for inbound leads and inquiries.
  • Evaluate potential cases using established qualification criteria.
  • Confidently present next steps and close qualified prospects over the phone.
  • Handle a high volume of inbound calls while maintaining conversion goals.
  • Follow up with prospective clients via phone, email, chat, and text to drive sign-ups.
  • Overcome objections and build urgency to secure commitments.
  • Coordinate intake appointments with attorneys when needed.
  • Maintain detailed and accurate records in the CRM system.
  • Deliver a high-quality client experience that drives satisfaction and referrals.

Required Skills & Competencies:

  • Proven sales ability with strong closing skills.
  • Comfortable working toward performance metrics and conversion goals.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Strong time management and follow-up discipline.
  • Confident, persuasive, and resilient mindset.
  • Sound judgment and professional discretion.

Education & Experience:

  • 1-3 years of experience in sales, call center, customer service, or client-facing roles.
  • Experience in a high-volume inbound sales environment strongly preferred.
  • Law firm intake or legal call center experience is a plus.
  • Bachelor's degree preferred.

Language:

  • Spanish (Preferred)
  • English (Required)

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