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Intake Specialist Call Center Jobs (NOW HIRING)

AdaptHealth

Intake Specialist

Salt Lake City, UT · On-site

$17 - $19/hr

Intake Specialist The Intake Specialist plays a vital role in supporting patient access to care by ... claims, call center, or customer service, excellent verbal and written communication skills ...

Allen Allen Allen & Allen

Intake Specialist

Fredericksburg, VA · On-site

$16.50 - $22.25/hr

The Intake Specialist is a full time, non-exempt level position reporting to the New Case Group ... Experience in a scripted Call Center. * Experience must include client service, significant call ...

Collins Consulting

Medical Call Center

Austin, TX · On-site

$16.50 - $20.75/hr

Intake Specialist I This is an onsite position in Austin, TX. Some hybrid work is possible. Will ... A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.

Collins Consulting

Medical Call Center

Antioch, IL · On-site

$16.50 - $20.50/hr

Intake Specialist I This is an onsite position in Austin, TX. Some hybrid work is possible. Will ... A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.

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Intake Specialist Call Center information

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How much do intake specialist call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for intake specialist call center in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is an intake specialist call center?

An Intake Specialist in a call center is a professional responsible for answering incoming calls, gathering important information from clients or customers, and determining the appropriate next steps. They typically serve as the first point of contact, collecting details about the caller's needs or issues before routing them to the appropriate department or providing initial assistance. Intake Specialists play a crucial role in ensuring that callers receive timely and accurate support, and they often work in fields like healthcare, legal services, or customer service.

What are the key skills and qualifications needed to thrive as an intake specialist call center?

To thrive as an Intake Specialist Call Center, you need strong communication skills, attention to detail, and experience in customer service or healthcare administration, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and electronic intake forms is typically required. Active listening, empathy, multitasking, and problem-solving abilities help you excel in this role. These skills ensure accurate information gathering, positive caller experiences, and efficient case processing in a high-volume environment.

What are some common challenges intake specialist call center professionals face, and how can they be managed?

Intake Specialist Call Center professionals often encounter high call volumes and emotionally charged conversations, especially when dealing with clients in distress or needing urgent assistance. Managing these challenges requires strong organizational skills, emotional resilience, and effective time management. Utilizing clear communication techniques and maintaining accurate records help streamline the intake process, while regular team debriefings and support from supervisors can alleviate stress and promote a positive work environment. Many organizations also provide ongoing training to help intake specialists handle complex situations more confidently.

What is the difference between Intake Specialist Call Center vs Customer Service Representative?

AspectIntake Specialist Call CenterCustomer Service Representative
Primary RoleGathering client information and scheduling appointmentsAssisting customers with inquiries, troubleshooting, and support
Work EnvironmentCall center setting, often in healthcare or insurance industriesVarious industries, including retail, telecom, and service sectors
CredentialsHigh school diploma; some roles prefer healthcare or industry-specific certificationsHigh school diploma; customer service experience often preferred

Intake Specialist Call Center roles focus on collecting client information and scheduling, often within healthcare or insurance sectors, requiring specific industry knowledge. Customer Service Representatives handle broader customer inquiries across various industries, emphasizing support and problem-solving. While both roles involve phone communication, their primary functions and environments differ.

More about Intake Specialist Call Center jobs
What cities are hiring for Intake Specialist Call Center jobs? Cities with the most Intake Specialist Call Center job openings:
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What job categories do people searching Intake Specialist Call Center jobs look for? The top searched job categories for Intake Specialist Call Center jobs are:
Intake Specialist Call Center jobs near you
Infographic showing various Intake Specialist Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Remote Legal Intake Specialist - LATAM

Moaddel Law Firm Careers Page

Los Angeles, CA • On-site

$8/hr

Full-time

Re-posted 2 days ago

Job description

Description:

Who We Are

At Moaddel Law Firm, we are committed to providing compassionate, strategic, and aggressive legal advocacy for immigrant families. With decades of experience serving Latino communities throughout California, we understand that every case represents a family’s future, not just a legal matter. We are driven by results, purpose, and a deep commitment to the communities we serve.


The Opportunity

We are seeking a driven and bilingual (Spanish/C1 English) Remote Legal Intake Specialist to join our growing team from LATAM. As an Intake Specialist you will evaluate calls from our Call Center and are the first point of contact for immigration clients seeking remedies. This role includes structured onboarding, continuous training, and clear opportunities for growth within a high-performance environment. Join our winning team of Specialists!


With a consultative approach, you will evaluate leads, assess case eligibility, and guide families through the decision to move forward with our firm. This is a high-energy, metrics-driven phone sales role that rewards empathy, persistence and a commitment to excellent sales performance. ***Hiring Bonus for experienced Legal Intake Specialists***


Compensation & Benefits

Moaddel Law Firm offers competitive hourly compensation of $8 USD per hour, along with performance-based monthly bonuses. Remote Intake Specialists have proven earning potential through our generous incentive plan..


Work Setup
  • Fully remote role.
  • Full time position.
  • Monday through Friday, 8:30 AM – 5:30 PM PST.
  • Weekend availability required.
What You’ll Do
  • You will evaluate calls from our Call Center and are the first point of contact for immigration clients seeking remedies.
  • Conduct high-volume outbound and inbound outreach (50+ calls daily).
  • Qualify leads and identify viable opportunities.
  • Convert inquiries into consultations and retain clients through effective sales techniques.
  • Build trust with clients while handling sensitive and high-stakes situations.
  • Maintain accurate records in CRM systems and sales pipelines.
  • Meet and exceed daily, weekly, and monthly sales targets.
  • Collaborate with internal teams to improve client experience and conversion rates.
  • Uphold firm standards with professionalism, urgency, and empathy.
Requirements:
  • Full professional fluency in English and Spanish (C1 level).
  • 2–3 years successful track record of phone sales experience.
  • Experience in legal intake or immigration client consultations.
  • Proven ability to close deals or convert leads into paying clients.
  • Experience working in KPI or metrics driven environments.
  • Strong communication and interpersonal skills.
  • Ability to handle high call volume and multitask effectively.
  • Bachelor’s degree preferred or equivalent experience.
  • Tech savvy with CRM systems and remote communication tools.
  • Ability to receive payments in USD via PayPal.
  • A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher).
  • Stable 10 Mbps connection to ensure smooth performance.

Apply