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Intake Specialist Call Center Jobs (NOW HIRING)

Rainwater Holt and Sexton

Intake Specialist

Little Rock, AR · On-site

$14.50 - $19.50/hr

This position resides in a fast-paced, high-volume call center environment focusing on outbound ... QUALIFICATIONS FOR AN INTAKE SPECIALIST * Excellent computer and typing skills, a minimum of 45 wpm

Rainwater Holt and Sexton

Intake Specialist

Little Rock, AR · On-site

$17 - $22.75/hr

This position resides in a fast-paced, high-volume call center environment focusing on outbound ... QUALIFICATIONS FOR AN INTAKE SPECIALIST * Excellent computer and typing skills, a minimum of 45 wpm

Collins Consulting

Medical Call Center

Austin, TX · On-site

$16.50 - $20.75/hr

Intake Specialist I This is an onsite position in Austin, TX. Some hybrid work is possible. Will ... A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.

Collins Consulting

Medical Call Center

Antioch, IL · On-site

$16.50 - $20.50/hr

Intake Specialist I This is an onsite position in Austin, TX. Some hybrid work is possible. Will ... A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.

Rainwater, Holt & Sexton

Intake Specialist

Little Rock, AR · On-site

$14.50 - $19.50/hr

This position resides in a fast-paced, high-volume call center environment focusing on outbound ... QUALIFICATIONS FOR AN INTAKE SPECIALIST * Excellent computer and typing skills, a minimum of 45 wpm

Shelly Leeke Law Firm LLC

INTAKE SPECIALIST

Charleston, SC · On-site

$16.50 - $22.25/hr

... experienced Intake Specialist who is driven to connect with and capture new clients for our ... Previous experience in customer service, sales, or other call center related fields * Strong phone ...

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Intake Specialist Call Center information

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How much do intake specialist call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for intake specialist call center in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is an intake specialist call center?

An Intake Specialist in a call center is a professional responsible for answering incoming calls, gathering important information from clients or customers, and determining the appropriate next steps. They typically serve as the first point of contact, collecting details about the caller's needs or issues before routing them to the appropriate department or providing initial assistance. Intake Specialists play a crucial role in ensuring that callers receive timely and accurate support, and they often work in fields like healthcare, legal services, or customer service.

What are the key skills and qualifications needed to thrive as an intake specialist call center?

To thrive as an Intake Specialist Call Center, you need strong communication skills, attention to detail, and experience in customer service or healthcare administration, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and electronic intake forms is typically required. Active listening, empathy, multitasking, and problem-solving abilities help you excel in this role. These skills ensure accurate information gathering, positive caller experiences, and efficient case processing in a high-volume environment.

What are some common challenges intake specialist call center professionals face, and how can they be managed?

Intake Specialist Call Center professionals often encounter high call volumes and emotionally charged conversations, especially when dealing with clients in distress or needing urgent assistance. Managing these challenges requires strong organizational skills, emotional resilience, and effective time management. Utilizing clear communication techniques and maintaining accurate records help streamline the intake process, while regular team debriefings and support from supervisors can alleviate stress and promote a positive work environment. Many organizations also provide ongoing training to help intake specialists handle complex situations more confidently.

What is the difference between Intake Specialist Call Center vs Customer Service Representative?

AspectIntake Specialist Call CenterCustomer Service Representative
Primary RoleGathering client information and scheduling appointmentsAssisting customers with inquiries, troubleshooting, and support
Work EnvironmentCall center setting, often in healthcare or insurance industriesVarious industries, including retail, telecom, and service sectors
CredentialsHigh school diploma; some roles prefer healthcare or industry-specific certificationsHigh school diploma; customer service experience often preferred

Intake Specialist Call Center roles focus on collecting client information and scheduling, often within healthcare or insurance sectors, requiring specific industry knowledge. Customer Service Representatives handle broader customer inquiries across various industries, emphasizing support and problem-solving. While both roles involve phone communication, their primary functions and environments differ.

How do you become an intake specialist call center?

To become an intake specialist in a call center, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare, along with proficiency in computer systems and data entry, can improve job prospects. Some positions may require specific certifications or training provided by the employer.
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Intake Specialist Call Center jobs near you
Infographic showing various Intake Specialist Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Intake Specialist (Law Firm)

Peregrine Team

Los Angeles, CA • On-site

$50K - $65K/yr

Full-time

Re-posted 11 days ago

Job description

We are seeking an Intake Specialist to serve as the first point of contact for potential clients, ensuring a professional and welcoming experience.
Key Responsibilities
  • Client Intake: Answer calls and gather initial case information.
  • Screening: Evaluate potential cases based on firm criteria.
  • Scheduling: Coordinate consultations with attorneys.
  • Data Entry: Maintain accurate client records in the system.

Qualifications
  • Experience: Customer service or call center experience preferred.

Skills
  • Strong communication and interpersonal skills.
  • Ability to handle high call volume.

Attributes
  • Professional, organized, and empathetic.

Compensation
$50,000 - $65,000 depending on experience
Peregrine Team logo

About Peregrine Team

Sourced by ZipRecruiter

Our Vision I started Peregrine Team with superior customer service and quality in mind. Going back to the basics. My team exists to challenge the lazy, idle and often sloppy recruiting and staffing teams out there. We see agency after agency spending less time with the people, not caring about what individuals are looking for when making a career move. Sourcing top talent is not easy in the current environment, but listening and caring about others will create trust, lasting partnerships and overall success. Whether you are looking for a job or looking for talent, we can help manage the process. We are a team of hunters, able to find and hire quality experienced professionals for any organization. We primarily specialize in placement of professionals in the Healthcare & Life Science space, but will take on any challenge. We simply do things differently.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Orange County, CA, US

Year founded

2021

Social media

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