ZipRecruiter

Log In

1

Intake Specialist Call Center Jobs (NOW HIRING)

Collins Consulting

Medical Call Center

Antioch, IL · On-site

$16.50 - $20.50/hr

Intake Specialist I This is an onsite position in Austin, TX. Some hybrid work is possible. Will ... A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OverviewLoan Specialist - Banking & Financial Services (Onsite) Location: Highland Park, MI Pay ... This is a high-volume call center role ideal for candidates with customer service, banking, or ...

Shelly Leeke Law Firm LLC

INTAKE SPECIALIST

North Charleston, SC · On-site

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... experienced Intake Specialist who is driven to connect with and capture new clients for our ... Previous experience in customer service, sales, or other call center related fields * Strong phone ...

Shelly Leeke Law Firm LLC

INTAKE SPECIALIST

Charleston, SC · On-site

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... experienced Intake Specialist who is driven to connect with and capture new clients for our ... Previous experience in customer service, sales, or other call center related fields * Strong phone ...

Shelly Leeke Law Firm LLC

INTAKE SPECIALIST

North Charleston, SC

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description Our expanding and award-winning firm is looking for an experienced Intake Specialist ... Previous experience in customer service, sales, or other call center related fields * Strong phone ...

Cognixia

Intake Specialist

Charlotte, NC · On-site

$17.25 - $23.25/hr

Intake Specialist Collabera is a leading Digital Solutions company providing software engineering ... Call Center experience, specifically intake * Working in case management systems * HR / ER ...

Broughton Partners

Intake Specialist I

Savannah, GA

$16.50 - $22/hr

The Intake Specialist is the heart of Broughton Partners and is the potential claimants' first ... This is a call center environment, which means that at times, there will be a high volume of calls ...

Crisis Connections

Intake Specialist

Seattle, WA · On-site

$25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Intake Specialist Part-time Schedule: Full Time, 37.50 hours/week Location: Fully Remote, must be ... Previous experience working or volunteering in a call center responding to those in underserved ...

ARC Group

Tax Intake Specialist

Jacksonville, FL

$16.50 - $22/hr

Tax Intake Specialist Jacksonville, FL 32256 | On-Site Full-Time | MondayFriday, 9:00 AM6:00 PM ... Minimum 1 year of experience in a business office, call center, or client-facing role * High school ...

Crisis Connections

Intake Specialist

Seattle, WA · On-site +1

$25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Intake Specialist Part-time Schedule: Full Time, 37.50 hours/week Location: Fully Remote, must be ... Previous experience working or volunteering in a call center responding to those in underserved ...

PeopleShare

Senior Accountant

Lancaster, PA

$75K - $80K/yr

  • PTO

... center specialist, call center generalist, medical administrative assistant, medical customer service, medical secretary, medical receptionist, medical customer service, medical intake, medical ...

Remer Georges Pierre & Hoogerwoerd

Be Seen First

Intake Specialist

Miami, FL · On-site

$17 - $22.75/hr

  • Medical

  • Retirement

  • PTO

We are seeking a full-time Intake Specialist to handle new client inquiries and assess potential ... Previous experience in a law firm, call center, or customer service role preferred * Fluency in ...

previous page

Showing results 41-60

All JobsIntake Specialist Call Center Jobs

Intake Specialist Call Center information

See salary details

$12

$20

$31

How much do intake specialist call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for intake specialist call center in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is an intake specialist call center?

An Intake Specialist in a call center is a professional responsible for answering incoming calls, gathering important information from clients or customers, and determining the appropriate next steps. They typically serve as the first point of contact, collecting details about the caller's needs or issues before routing them to the appropriate department or providing initial assistance. Intake Specialists play a crucial role in ensuring that callers receive timely and accurate support, and they often work in fields like healthcare, legal services, or customer service.

What are the key skills and qualifications needed to thrive as an intake specialist call center?

To thrive as an Intake Specialist Call Center, you need strong communication skills, attention to detail, and experience in customer service or healthcare administration, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and electronic intake forms is typically required. Active listening, empathy, multitasking, and problem-solving abilities help you excel in this role. These skills ensure accurate information gathering, positive caller experiences, and efficient case processing in a high-volume environment.

What are some common challenges intake specialist call center professionals face, and how can they be managed?

Intake Specialist Call Center professionals often encounter high call volumes and emotionally charged conversations, especially when dealing with clients in distress or needing urgent assistance. Managing these challenges requires strong organizational skills, emotional resilience, and effective time management. Utilizing clear communication techniques and maintaining accurate records help streamline the intake process, while regular team debriefings and support from supervisors can alleviate stress and promote a positive work environment. Many organizations also provide ongoing training to help intake specialists handle complex situations more confidently.

What is the difference between Intake Specialist Call Center vs Customer Service Representative?

AspectIntake Specialist Call CenterCustomer Service Representative
Primary RoleGathering client information and scheduling appointmentsAssisting customers with inquiries, troubleshooting, and support
Work EnvironmentCall center setting, often in healthcare or insurance industriesVarious industries, including retail, telecom, and service sectors
CredentialsHigh school diploma; some roles prefer healthcare or industry-specific certificationsHigh school diploma; customer service experience often preferred

Intake Specialist Call Center roles focus on collecting client information and scheduling, often within healthcare or insurance sectors, requiring specific industry knowledge. Customer Service Representatives handle broader customer inquiries across various industries, emphasizing support and problem-solving. While both roles involve phone communication, their primary functions and environments differ.

More about Intake Specialist Call Center jobs

What cities are hiring for Intake Specialist Call Center jobs?

Cities with the most Intake Specialist Call Center job openings:

What states have the most Intake Specialist Call Center jobs?

States with the most job openings for Intake Specialist Call Center jobs include:

What job categories do people searching Intake Specialist Call Center jobs look for?

The top searched job categories for Intake Specialist Call Center jobs are:

Intake Specialist Call Center jobs near you
Infographic showing various Intake Specialist Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Intake Specialist (Client Service Sales) - Remote

Heard & Smith, LLP

San Antonio, TX • On-site, Remote

$14.50 - $16.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Description
Intake Specialist (Client Service - Sales)
Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!
  • Fast-paced, professional environment;
  • Fulfilling, challenging, and rewarding;
  • Great team environment;
  • Paid Holidays, Accrued Paid Time Off (FT only);
  • Great Medical Benefits Package (FT only);
  • Wellness Program (FT only);
  • Competitive Salary $14.50-$16.50 per hour DOE
  • 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!)

As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.
In this role you will:
  • Build the initial client relationship and confidence in our firm with every prospective client interaction
  • Take 150 - 200 calls per day in a professional inbound/outbound call center environment
  • Sign up 4 new cases per day to the firm
  • Be expected to meet occupancy and adherence goals
  • Be expected to maintain a minimum call quality score of 90%
  • Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
  • Solve problems and maintain confidentiality
  • Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
  • Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successful as an Intake Specialist you will need:
  • High School Diploma; Degree preferred; or equivalent combination
  • Call center and customer service experience
  • Strong people skills
  • Excellent telephone, communication, and active listening skills
  • Ability to meet performance standards whether in office or working remotely from home
  • Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
  • Minimum 40 WPM typing speed
  • Multi-tasking skills and the ability to work well under pressure
  • Detail oriented
  • Excellent spelling and grammar
  • Problem analysis and problem-solving
  • Self-motivated, self-disciplined, able to work with little supervision
  • Reliability and dependability
  • Ability to work in fast paced environment
  • Ability to work in a confidential environment always maintaining client confidentiality
  • Has professional manner and high energy level, exhibits a positive attitude
  • Strong organizational skills
  • Good time management skills
  • Accepts new ideas and challenges and is highly motivated
  • Ability to work well with others as a team
  • Ability to work remotely from home as needed per business needs (see remote requirements)
  • Sales experience a plus
  • Fluent Spanish a plus

Minimum Requirements for a Remote Home Office Intake Specialist:
  • Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
  • Camera - internal to computer or external
  • Fast internet connection (20MB+)
  • Wired Ethernet cable Internet connection in your home office
  • Land line telephone or good cell phone signal in home office
  • Quiet, private home office with no distractions during business hours
  • Reside in Texas

Apply