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Intake Specialist Call Center Jobs (NOW HIRING)

Rainwater Holt and Sexton

Intake Specialist

Little Rock, AR · On-site

$17 - $22.75/hr

This position resides in a fast-paced, high-volume call center environment focusing on outbound ... QUALIFICATIONS FOR AN INTAKE SPECIALIST * Excellent computer and typing skills, a minimum of 45 wpm

New

Rainwater Holt and Sexton

Intake Specialist

Little Rock, AR · On-site

$14.50 - $19.50/hr

This position resides in a fast-paced, high-volume call center environment focusing on outbound ... QUALIFICATIONS FOR AN INTAKE SPECIALIST * Excellent computer and typing skills, a minimum of 45 wpm

New

Collins Consulting

Medical Call Center

Austin, TX · On-site

$16.50 - $20.75/hr

Intake Specialist I This is an onsite position in Austin, TX. Some hybrid work is possible. Will ... A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.

Collins Consulting

Medical Call Center

Antioch, IL · On-site

$16.50 - $20.50/hr

Intake Specialist I This is an onsite position in Austin, TX. Some hybrid work is possible. Will ... A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting.

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

OverviewLoan Specialist - Banking & Financial Services (Onsite) Location: Highland Park, MI Pay ... This is a high-volume call center role ideal for candidates with customer service, banking, or ...

Rainwater, Holt & Sexton

Intake Specialist

Little Rock, AR

$14.50 - $19.50/hr

This position resides in a fast-paced, high-volume call center environment focusing on outbound ... QUALIFICATIONS FOR AN INTAKE SPECIALIST * Excellent computer and typing skills, a minimum of 45 wpm

New

Shelly Leeke Law Firm LLC

INTAKE SPECIALIST

Charleston, SC · On-site

$16.50 - $22.25/hr

... experienced Intake Specialist who is driven to connect with and capture new clients for our ... Previous experience in customer service, sales, or other call center related fields * Strong phone ...

Cognixia

Intake Specialist

Charlotte, NC · On-site

$17.25 - $23.25/hr

Intake Specialist Collabera is a leading Digital Solutions company providing software engineering ... Call Center experience, specifically intake * Working in case management systems * HR / ER ...

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How much do intake specialist call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for intake specialist call center in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is an intake specialist call center?

An Intake Specialist in a call center is a professional responsible for answering incoming calls, gathering important information from clients or customers, and determining the appropriate next steps. They typically serve as the first point of contact, collecting details about the caller's needs or issues before routing them to the appropriate department or providing initial assistance. Intake Specialists play a crucial role in ensuring that callers receive timely and accurate support, and they often work in fields like healthcare, legal services, or customer service.

What are the key skills and qualifications needed to thrive as an intake specialist call center?

To thrive as an Intake Specialist Call Center, you need strong communication skills, attention to detail, and experience in customer service or healthcare administration, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and electronic intake forms is typically required. Active listening, empathy, multitasking, and problem-solving abilities help you excel in this role. These skills ensure accurate information gathering, positive caller experiences, and efficient case processing in a high-volume environment.

What are some common challenges intake specialist call center professionals face, and how can they be managed?

Intake Specialist Call Center professionals often encounter high call volumes and emotionally charged conversations, especially when dealing with clients in distress or needing urgent assistance. Managing these challenges requires strong organizational skills, emotional resilience, and effective time management. Utilizing clear communication techniques and maintaining accurate records help streamline the intake process, while regular team debriefings and support from supervisors can alleviate stress and promote a positive work environment. Many organizations also provide ongoing training to help intake specialists handle complex situations more confidently.

What is the difference between Intake Specialist Call Center vs Customer Service Representative?

AspectIntake Specialist Call CenterCustomer Service Representative
Primary RoleGathering client information and scheduling appointmentsAssisting customers with inquiries, troubleshooting, and support
Work EnvironmentCall center setting, often in healthcare or insurance industriesVarious industries, including retail, telecom, and service sectors
CredentialsHigh school diploma; some roles prefer healthcare or industry-specific certificationsHigh school diploma; customer service experience often preferred

Intake Specialist Call Center roles focus on collecting client information and scheduling, often within healthcare or insurance sectors, requiring specific industry knowledge. Customer Service Representatives handle broader customer inquiries across various industries, emphasizing support and problem-solving. While both roles involve phone communication, their primary functions and environments differ.

How do you become an intake specialist call center?

To become an intake specialist in a call center, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare, along with proficiency in computer systems and data entry, can improve job prospects. Some positions may require specific certifications or training provided by the employer.
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Intake Specialist Call Center jobs near you
Infographic showing various Intake Specialist Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Intake Specialist

Rainwater Holt and Sexton

Little Rock, AR • On-site

$17 - $22.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Description
Rainwater, Holt & Sexton, PA of Little Rock, AR is looking to hire an Outbound Intake Specialist to join us at our personal injury law office. The hours for this position are 8:00 am to 5:00 pm or 9:00 am to 6:00 pm, Monday - Friday. THIS IS AN IN-OFFICE POSITION.
Are you a forward-thinking team player who is determined to succeed? Would you like to work for a successful law firm that is not only known in our community as being trustworthy and hardworking but also dedicated to giving back to those in need? Are you an energetic problem solver that is passionate about customer service? Do you want to be part of a diverse team that serves people from a variety of backgrounds and experiences? If so, please read on!
A DAY IN THE LIFE OF AN INTAKE SPECIALIST
As an Intake Specialist in our Intake department, you provide the first impression of our firm by being the first point of contact for all potential clients. By gathering information from the callers, you will use your critical thinking skills to determine prospective cases. This position resides in a fast-paced, high-volume call center environment focusing on outbound calls, touching base with internet leads, following up with potential clients, and ensuring calls are appropriately followed through by the Attorneys. This position plays a vital role in providing new clients with excellent customer service.
Your positive, can-do attitude makes you a joy to work with for both clients and staff alike. While you are organized and love the satisfaction of getting things done, you are also a people person and enjoy interacting with clients, insurance adjusters, medical providers, and fellow staff throughout your workday. Though you are self-directed and able to work independently, you are also a team player who collaborates well with everyone at the firm to make things happen for our clients. You feel great about working for an ethical firm where customer service is a priority and you can feel good about helping people through difficult times in their lives.
QUALIFICATIONS FOR AN INTAKE SPECIALIST
  • Excellent computer and typing skills, a minimum of 45 wpm
  • Excellent speaking and grammatical skills
  • Ability to maintain knowledge of law firm policies and procedures
  • The urgency to provide above-and-beyond customer service
PREFERRED
  • Customer Service and/or Call Center environment experience
  • Legal Experience
  • Medical Terminology

Are you able to prioritize tasks effectively? Can you function under pressure from deadlines? Do you have excellent communication skills? Are you flexible and resilient in an ever-evolving atmosphere? Do you exhibit sound judgment? Can you maintain strict confidentiality?
If so, then you might just be perfect for this Intake Specialist position!
WORK SCHEDULE
This is a full-time, 40-hour position. Hours are 8:00 am to 5:00 pm OR 11:00 am to 8:00 pm, Monday - Friday, in-office only.
ABOUT RAINWATER, HOLT & SEXTON, PA
With eight offices in Arkansas, an office in Tennessee, a growing team of 35+ attorneys, and more than 185+ staff members, no case is too big or too small for us to handle. Our experienced lawyers have won multimillion-dollar jury verdicts and settlements and have successfully advocated for clients in the areas of auto accidents, social security disability, bankruptcies, brain injuries, defective products, drug injuries, nursing home abuse, truck accidents, and wrongful deaths. It's our mission to successfully and compassionately represent individuals who have been through traumatic events in their lives.
Our team shares the common goal of providing clients with high-quality customer service and excellent legal representation. We strive to create an environment where employees feel empowered to thrive personally and professionally.
We offer a competitive benefits package for our full-time employees that includes 85% company-paid health insurance, 85% company-paid dental insurance, a flexible spending account (FSA), 100% company-paid long-term disability, 100% company-paid life insurance, a 401(k) plan with matching up to 4%, generous paid time off allowance (PTO), and paid holidays. We also offer optional vision, cancer, short-term disability, hospital stay, and additional life insurance coverage. Perks like free company apparel, free flu shots, employee rewards and recognition program and much more are also enjoyed by our staff! If this sounds like the right opportunity for you to work in personal injury law, apply now!
READY TO JOIN A TOP RATED, BEST PLACE TO WORK LAW FIRM?
Please fill out our initial mobile-friendly application. We look forward to meeting you!

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