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Stem Xpert

Avaya-CM

Fishers, IN

Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration. Hardware Analysis and Troubleshooting. MicroSoft Lync experience a plus. Major Plus - Dept of Ed ...

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How much do cms call center jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for cms call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by CMS Call Center agents and how can they be addressed?

CMS Call Center agents often handle high volumes of inquiries, which can sometimes lead to stress and time management challenges. Navigating complex customer issues and maintaining excellent service during peak periods requires strong communication and problem-solving skills. Agents can address these challenges by utilizing available training, leaning on support from supervisors and colleagues, and practicing self-care to manage stress. Many call centers also provide scripts, knowledge bases, and regular feedback to help agents continually improve their performance and customer interactions.

What are CMS Call Center jobs?

CMS Call Center jobs refer to positions within call centers that handle inquiries, support, and services related to the Centers for Medicare & Medicaid Services (CMS). Employees in these roles assist customers, healthcare providers, and beneficiaries by answering questions about Medicare, Medicaid, health insurance policies, claims, and program eligibility. These roles require strong communication skills, the ability to navigate CMS systems, and a thorough understanding of healthcare regulations and procedures. Call center representatives may work for government agencies or third-party contractors that manage CMS customer service operations.

What are the key skills and qualifications needed to thrive as a CMS Call Center Representative, and why are they important?

To excel as a CMS Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and sometimes certifications like the Certified Call Center Professional (CCCP) can be beneficial. Patience, active listening, and a customer-focused attitude are essential soft skills for building rapport and de-escalating issues. These competencies ensure efficient, high-quality customer service and contribute to customer satisfaction and retention.
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Infographic showing various Cms Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Avaya-CM

Stem Xpert

Fishers, IN

Contractor

Re-posted yesterday

Job description

Company Description

 

 

Job Description

Experience with Avaya CM administration, configuration. Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration. Hardware Analysis and Troubleshooting. MicroSoft Lync experience a plus. Major Plus - Dept of Ed Security Clearance Level 2.
Avaya CM administration and configuration, Voice & Data Architecture, Voice XML, UNIX, hardware and software troubleshooting, MS Lync a plus. Voice Mail Systems (Audix), Unix Systems Adminstration of CMS.
Interactive Intrelligence experience is a plus.

Qualifications

Mandatory Skills:


Voice Architecture, Voice XML, UNIX


Other Skills:


Experience with Avaya CM administration, configuration. Call management Systems (CMS Call Reporting)

Additional Information

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About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012

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