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Cms Call Center Jobs (NOW HIRING)

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... The operations are governed by underwriting guidelines, corporate and standard procedures, CMS ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... The operations are governed by underwriting guidelines, corporate and standard procedures, CMS ...

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How much do cms call center jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for cms call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by CMS Call Center agents and how can they be addressed?

CMS Call Center agents often handle high volumes of inquiries, which can sometimes lead to stress and time management challenges. Navigating complex customer issues and maintaining excellent service during peak periods requires strong communication and problem-solving skills. Agents can address these challenges by utilizing available training, leaning on support from supervisors and colleagues, and practicing self-care to manage stress. Many call centers also provide scripts, knowledge bases, and regular feedback to help agents continually improve their performance and customer interactions.

What are CMS Call Center jobs?

CMS Call Center jobs refer to positions within call centers that handle inquiries, support, and services related to the Centers for Medicare & Medicaid Services (CMS). Employees in these roles assist customers, healthcare providers, and beneficiaries by answering questions about Medicare, Medicaid, health insurance policies, claims, and program eligibility. These roles require strong communication skills, the ability to navigate CMS systems, and a thorough understanding of healthcare regulations and procedures. Call center representatives may work for government agencies or third-party contractors that manage CMS customer service operations.

What are the key skills and qualifications needed to thrive as a CMS Call Center Representative, and why are they important?

To excel as a CMS Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and sometimes certifications like the Certified Call Center Professional (CCCP) can be beneficial. Patience, active listening, and a customer-focused attitude are essential soft skills for building rapport and de-escalating issues. These competencies ensure efficient, high-quality customer service and contribute to customer satisfaction and retention.
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Cms Call Center jobs near you
Clinical Care Coordinator Call Center - CCM/RPM/BHI

Clinical Care Coordinator Call Center - CCM/RPM/BHI

Essen Medical Associates

Bronx, NY

$18 - $21/hr

Full-time

Posted 9 days ago

Essen Health Care rating

3.8

Company rating: 3.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.

Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.

Job Summary

We are seeking a proactive and compassionate Clinical Call Center Care Coordinator to support patients enrolled in value-based care programs including Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI). This non-clinical, call center-based role focuses on patient outreach, care coordination, and supporting clinical teams in the delivery of ongoing, structured care for patients with chronic and behavioral health conditions. 

Responsibilities
  • Conduct scheduled outbound calls to patients enrolled in CCM, RPM, or BHI programs to support care plan adherence. 
  • Assist in collecting vitals and patient-reported outcomes related to chronic or behavioral health conditions using standardized scripts and workflows. 
  • Reinforce care plans, encourage treatment adherence, and address barriers to care (e.g., transportation, medication access). 
  • Escalate clinical concerns to licensed team members, including RNs, LCSWs, or providers as appropriate. 
  • Coordinate follow-up care, appointments, or community services based on patient needs. 
  • Accurately document patient interactions in the care management platform and ensure compliance with CMS program requirements. 
  • Collaborate with interdisciplinary care teams to support the continuity and quality of care. 
Qualifications
  • Bachelor's degree in Public Health, Social Work, Health Administration, or a related field. 
  • At least 1 year of experience in care coordination, case management, or patient outreach-preferably in a CCM, RPM, or BHI setting. 
  • Clinical certification such as Medical Assistant (MA), Certified Nursing Assistant (CNA), or similar credential required. 
  • Familiarity with CMS care management programs (CCM, RPM, BHI) and their documentation requirements preferred. 
  • Strong interpersonal, organizational, and communication skills. 
  • Ability to work independently in a high-volume, metrics-driven environment. 
  • Bilingual a plus
  •  
  • Salary: $18-$21 an hour
Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

Employment Type: FULL_TIME

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