ZipRecruiter

Log In

1

Cms Call Center Jobs (NOW HIRING)

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Manages agent profiles within CMS to best utilize all staffing resources * Monitors available reports to effectively manage the performance of each call center business and/or product to acceptable ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... The operations are governed by underwriting guidelines, corporate and standard procedures, CMS ...

Birmingham

Contact Center Manager

Birmingham, AL

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... The operations are governed by underwriting guidelines, corporate and standard procedures, CMS ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCms Call Center Jobs

Cms Call Center information

See salary details

$10

$17

$25

How much do cms call center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for cms call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a CMS Call Center?

CMS Call Center jobs refer to positions within call centers that handle inquiries, support, and services related to the Centers for Medicare & Medicaid Services (CMS). Employees in these roles assist customers, healthcare providers, and beneficiaries by answering questions about Medicare, Medicaid, health insurance policies, claims, and program eligibility. These roles require strong communication skills, the ability to navigate CMS systems, and a thorough understanding of healthcare regulations and procedures. Call center representatives may work for government agencies or third-party contractors that manage CMS customer service operations.

What are the key skills and qualifications needed to thrive as a CMS Call Center representative?

To excel as a CMS Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and sometimes certifications like the Certified Call Center Professional (CCCP) can be beneficial. Patience, active listening, and a customer-focused attitude are essential soft skills for building rapport and de-escalating issues. These competencies ensure efficient, high-quality customer service and contribute to customer satisfaction and retention.

What are some common challenges faced by CMS Call Center agents and how can they be addressed?

CMS Call Center agents often handle high volumes of inquiries, which can sometimes lead to stress and time management challenges. Navigating complex customer issues and maintaining excellent service during peak periods requires strong communication and problem-solving skills. Agents can address these challenges by utilizing available training, leaning on support from supervisors and colleagues, and practicing self-care to manage stress. Many call centers also provide scripts, knowledge bases, and regular feedback to help agents continually improve their performance and customer interactions.
More about Cms Call Center jobs

What cities are hiring for Cms Call Center jobs?

Cities with the most Cms Call Center job openings:

What are popular job titles related to Cms Call Center jobs?

For Cms Call Center jobs, the most frequently searched job titles are:

Cms Call Center jobs near you
Infographic showing various Cms Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Certified Medical Assistant - Call Center Representative

Prosser, WA • On-site

Prosser Memorial Health
Health Care and Social Assistance • 201 - 500 employees
Learn more about Prosser Memorial Healthexternal

$20.88 - $36.21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

FT, 80 hrs/pp, 1.0 FTE; days, Mon.-Fri., 9:30 AM-6 PM, varies as scheduled. 

Job Summary:

The CMA Specialty call center specialist is responsible for providing assistance to providers, clinical staff, call center staff, nurse triage and patients in delivering medical care. Maintains schedules and appointments for specialty clinic providers. Is responsible for checking insurance and making sure all referrals and authorizations are present prior to scheduling. Additionally, the referral coordinator's responsibilities include appointment coordination, patient communication and registering patients. Will work together with other departments and/or organizations to assure all necessary patient information is provided and or obtained, and in electronic format whenever possible.

Education and/or Experience Requirements:

High School Diploma / GED

Graduate of medical assistant program.

General knowledge of office procedures and computer systems.

Preferred: 

1-2 years clinical experience.  

Bilingual in Spanish.

Licensure & Certification Requirements:

Requires current Washington State DOH Medical Assistant-Certified credential.

Must maintain BLS certification.


Compensation & Benefits

  • Pay Range: $20.88 - $36.21
  • Excellent health, dental, and vision benefits
  • Retirement plan with employer contributions
  • Generous paid time off


Why Prosser?

Prosser Memorial Health is proud to be the ONLY Critical Access Hospital in Washington State with a 5-Star CMS rating and ranked among the Top 10 Recommended Hospitals in Washington.


Community Highlights:

  • Friendly, welcoming community at the heart of Washington wine country
  • 300 days of sunshine with easy access to the Yakima River and outdoor recreation
  • Just 30 minutes from the Tri-Cities (Pasco, Kennewick, Richland) and the Tri-Cities Airport (PSC)
  • Cost of living 18% lower than the national average
  • Quick 30-minute flights to Seattle, WA, or Portland, OR
  • National recognition:
  • #1 Best Suburbs to Buy a House in WA (Niche)
  • #1 Best Places to Live in WA (AreaVibes)
  • #1 Most Secure Mid-Sized City in the U.S.


Join Our Team!

At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission. Whether you’re an experienced professional or a new graduate, this is an opportunity to grow your career in a supportive environment, with state-of-the-art facilities and an outstanding team.



Apply