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Cms Call Center Jobs (NOW HIRING)

Bloom Healthcare

Call Center Receptionist

Lakewood, CO · On-site

Call Center Receptionist Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 About Bloom ... CMS Innovation Center models compared to our peers. At Bloom Healthcare, we believe in creating an ...

Bloom Healthcare

Call Center Receptionist

Denver, CO · On-site

$20 - $23/hr

Call Center Receptionist Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 About Bloom ... CMS Innovation Center models compared to our peers. At Bloom Healthcare, we believe in creating an ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO ...

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How much do cms call center jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for cms call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a CMS Call Center?

CMS Call Center jobs refer to positions within call centers that handle inquiries, support, and services related to the Centers for Medicare & Medicaid Services (CMS). Employees in these roles assist customers, healthcare providers, and beneficiaries by answering questions about Medicare, Medicaid, health insurance policies, claims, and program eligibility. These roles require strong communication skills, the ability to navigate CMS systems, and a thorough understanding of healthcare regulations and procedures. Call center representatives may work for government agencies or third-party contractors that manage CMS customer service operations.

What are the key skills and qualifications needed to thrive as a CMS Call Center representative?

To excel as a CMS Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and sometimes certifications like the Certified Call Center Professional (CCCP) can be beneficial. Patience, active listening, and a customer-focused attitude are essential soft skills for building rapport and de-escalating issues. These competencies ensure efficient, high-quality customer service and contribute to customer satisfaction and retention.

What are some common challenges faced by CMS Call Center agents and how can they be addressed?

CMS Call Center agents often handle high volumes of inquiries, which can sometimes lead to stress and time management challenges. Navigating complex customer issues and maintaining excellent service during peak periods requires strong communication and problem-solving skills. Agents can address these challenges by utilizing available training, leaning on support from supervisors and colleagues, and practicing self-care to manage stress. Many call centers also provide scripts, knowledge bases, and regular feedback to help agents continually improve their performance and customer interactions.
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Cms Call Center jobs near you
Infographic showing various Cms Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Receptionist

Lakewood, CO • On-site

Bloom Healthcare
Outpatient Health Care • 51 - 200 employees
Learn more about Bloom Healthcareexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Answer multi-line telephone calls, direct them to appropriate personnel, and take accurate messages.

  • Provide excellent internal and external customer service to create a positive experience for patients.

  • Use an EMR to look up patients and verify their identity.

Job description

Job Title: Call Center Receptionist
Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 
About Bloom: 
Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.
 
At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for seven consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first.
 
By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work.

Receptionist Responsibilities:

  • Answer multi-line telephone and direct calls to appropriate personnel and take accurate messages.
  • Provide excellent internal and external customer service. Create a positive experience for patients through professional and courteous behavior.
  • Maintain knowledge of Bloom's departments and daily schedules.
  • Use an EMR to look up patients and verify identity
  • Respect diversity in the workplace.
  • Assist with some administrative tasks
  • Work in a fast paced environment

Receptionist Knowledge/Skills/Abilities:

  • Excellent phone/customer service skills
  • Ability to multi-task at a very high level
  • Strong computer skills
  • Strong problem-solving abilities
  • Familiarity with EMR software a plus (eCW preferred)

Work Perks:

  • 100% covered employee Health, Dental and Vision insurance
  • 401K
  • Employer paid Basic Life and AD&D policies
  • 2 weeks PTO & 7 paid holidays

Bloom Healthcare is an Employee owned and operated Company. Come be a part of a young and energetic organization looking to transform the way that healthcare is delivered!

Mission Statement:

Our mission is simple: to empower our patients, their loved ones, and our community by bringing individualized, compassionate care home.

Pay: $20.00- $23.00 per hour

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.

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