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Cms Call Center Jobs (NOW HIRING)

ACR1.COM Commercial Roofing

CallCenter Team Manager

Muncie, IN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Use CMS to track customer activities to promote sales and plan strategies for sales enhancement. Telephone sales experience is helpful. SKILLS/ABILITIES The Call Center Team Manager must be self ...

Acr1 Com Commercial Roofing

CallCenter Team Manager

Muncie, IN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Use CMS to track customer activities to promote sales and plan strategies for sales enhancement. Telephone sales experience is helpful. SKILLS/ABILITIES The Call Center Team Manager must be self ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Manages agent profiles within CMS to best utilize all staffing resources * Monitors available reports to effectively manage the performance of each call center business and/or product to acceptable ...

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How much do cms call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for cms call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a CMS Call Center?

CMS Call Center jobs refer to positions within call centers that handle inquiries, support, and services related to the Centers for Medicare & Medicaid Services (CMS). Employees in these roles assist customers, healthcare providers, and beneficiaries by answering questions about Medicare, Medicaid, health insurance policies, claims, and program eligibility. These roles require strong communication skills, the ability to navigate CMS systems, and a thorough understanding of healthcare regulations and procedures. Call center representatives may work for government agencies or third-party contractors that manage CMS customer service operations.

What are the key skills and qualifications needed to thrive as a CMS Call Center representative?

To excel as a CMS Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and sometimes certifications like the Certified Call Center Professional (CCCP) can be beneficial. Patience, active listening, and a customer-focused attitude are essential soft skills for building rapport and de-escalating issues. These competencies ensure efficient, high-quality customer service and contribute to customer satisfaction and retention.

What are some common challenges faced by CMS Call Center agents and how can they be addressed?

CMS Call Center agents often handle high volumes of inquiries, which can sometimes lead to stress and time management challenges. Navigating complex customer issues and maintaining excellent service during peak periods requires strong communication and problem-solving skills. Agents can address these challenges by utilizing available training, leaning on support from supervisors and colleagues, and practicing self-care to manage stress. Many call centers also provide scripts, knowledge bases, and regular feedback to help agents continually improve their performance and customer interactions.
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Cms Call Center jobs near you
Infographic showing various Cms Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Contact Center Specialist

EROS Technologies, Inc.

Dallas, TX • On-site

Contractor

Re-posted 23 days ago

Job description

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Title: - Contact Center Specialist
Location: - Dallas, TX
Joining Mode: - 6 Month Contract
GENERAL DESCRIPTION:-

Knowledge/Experience

Knowledge of Avaya PBX hardware up to and including Avaya CM 6.3 releases

Knowledge of voice adjuncts; including Avaya AES, Call Management System, and Modular Messaging

Experience with call center application and functionality including vector, VDN and DNIS routing design

Understanding voice and contact center operations, testing and validation

Trunking, including ISDN and SIP-based services

Practical experience of solution deployments involving contact center solutions including Cisco ICM, Aspect Dialers, and IVR

Experience with Genesys ACD, contact center, and Omni channel a plus.

Current Key Responsibilities

Provide Call Center project management activities for Non-WFM supported call centers in NAM.

Meet with Non-Workforce Managed business groups to gather Call Center requirements.

Review and perform any pre-discovery work.

Determine how calls will be delivered - DID, TFN, Network IVR or internal transfer.

Determine call treatment - time of day / holidays / staffed agents / meetings / emergencies / expected wait time status, etc. and what is to occur for each scenario.

Engage IVR or ICM team if required with a SOW.

Define and order new route plans for existing toll-free numbers.

Order additional toll-free numbers if required. .

Submit resporg orders for any carrier changes required and manage any related activities.

Work with the business units to complete migration matrix including workstations, agents, UMs and CMS requirements.

Design call center routing in the required format and submit to GVO for review and approval.

Schedule and assign a GVO resource for building ACD requirements in appropriate cores.

Establish ongoing meetings with business to review / discuss project progress and any changes that need to be made.

Update CMS dictionary with Agent names and assign skills to Non-WFM agent IDs.

Validate in PBX and CMS all requirements have been completed by GVO.

Provide station and agent ID information to NICE administration to ensure proper recording.

Provide CDR group with new stations and logins to be updated in the billing system.

Develop comprehensive test plan and perform UAT with the business, requesting GVO to make any changes prior to implementation.

Coordinate toll free and DID routing changes with vendors and GVO.

Provide open-line support during actual implementation.

Follow up with business for any possible Day Two issues and address if necessary.

Upload all project documentation to SharePoint project folders.

Receive business approval after implementation and complete project closure tasks.

Maintain CCVIC station, DID and Non-WFM agent logins on master inventory spreadsheet to avoid duplication of numbers and to ensure numbers are assigned according to site location and business.

Document and track capacities on all CCVIC hubs weekly.

Document and monitor IC traffic weekly on all CCVIC hubs.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Eros Technologies logo

About Eros Technologies

Sourced by ZipRecruiter

We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.

Industry

Human resources consulting services

Company size

1,001 - 5,000 Employees

Headquarters location

Lewes, DE, US

Year founded

2015

Social media

Facebook

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