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Advanced Call Center Technologies

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Sales Agent

Blountville, TN · On-site

$14.50 - $16/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of ...

Advanced Call Center Technologies

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Inbound Customer Service Representatives

Johnson City, TN · On-site

$17/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of ...

Advanced Call Center Technologies

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Supervisor needed!! Immediate Hire!!

Harlingen, TX · On-site

$36K - $38K/yr

Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of ...

Optima Dermatology

Call Center Agent

Youngstown, OH

$14 - $18.50/hr

Call Center Agent Boardman, OH Join Our Team at Advanced Dermatology! At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with outstanding, industry-leading ...

Optima Dermatology

Call Center Agent

Youngstown, OH · On-site

$14 - $18.50/hr

Call Center Agent Boardman, OH Join Our Team at Advanced Dermatology! At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with outstanding, industry-leading ...

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How much do advanced call center jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for advanced call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Advanced Call Center Representative, and why are they important?

To thrive as an Advanced Call Center Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions requiring additional training or experience. Familiarity with customer relationship management (CRM) software, telephony systems, and ticketing platforms is typically required. Outstanding interpersonal skills, patience, and resilience under pressure help individuals excel in handling complex customer inquiries. These skills ensure efficient resolution of customer issues, maintain customer satisfaction, and contribute to the overall success of the call center.

What are some common challenges faced by professionals in an advanced call center role, and how can they be managed?

Advanced call center professionals often encounter challenges such as handling complex customer inquiries, managing high call volumes, and adapting to quickly evolving technologies. To manage these, it's important to develop strong problem-solving skills, remain calm under pressure, and leverage available support systems such as knowledge bases and team leads. Ongoing training and collaboration with colleagues also play a vital role in staying current and delivering high-quality customer service.

What is an Advanced Call Center?

An Advanced Call Center is a customer service operation that uses sophisticated technologies and processes to handle large volumes of inbound and outbound calls efficiently. These centers often employ tools like automated call distribution, interactive voice response (IVR) systems, and customer relationship management (CRM) software to improve service quality and agent productivity. Advanced Call Centers may also provide multi-channel support, including email, chat, and social media, to meet diverse customer needs. Their goal is to enhance customer satisfaction while optimizing business operations.
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Advanced Call Center jobs near you
Infographic showing various Advanced Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Sales Agent

Sales Agent

Advanced Call Center Technologies

Blountville, TN • On-site

$14.50 - $16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 21 days ago

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Advanced Call Center Technologies rating

4.5

Company rating: 4.5 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

65th of 71 rated call and contact centers

Job description

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you’ll serve as the voice of our company—helping customers solve problems, navigating their questions, and making a meaningful impact on their day. We provide paid, hands-on training in computer skills, negotiation, communication, and business processes to ensure your success from day one.

At ACT, you’re not just starting a job—you’re joining a company with a strong culture, real growth opportunities, and the unique chance to become an employee-owner. More than 90% of our leadership team began their careers as Customer Experience Representatives, and you can grow right along with us.


Why You’ll Love Working at ACT

  • Clear paths for advancement
  • Flexible scheduling options
  • Generous bonus opportunities
  • Supportive supervisors and a positive, team-focused environment
  • Employee Ownership Program — a company-paid, long-term benefit
  • Comprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 days
  • Paid time off and paid holidays after 90 days
  • Access to DayForce Wallet after training, allowing you to access earned wages through an easy-to-use app and prepaid card

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Employee ownership program
  • On-site work environment


Position Overview

As a Customer Experience Representative, you’ll deliver best-in-class service to consumers calling in for assistance. You’ll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals.


Key Responsibilities

  • Provide prompt, professional support to customers
  • Listen actively, maintain confidentiality, and respond with courtesy
  • Communicate clearly and effectively, even in challenging situations
  • Document customer interactions while managing live conversations
  • Maintain accuracy and high-quality standards in all work
  • Meet productivity goals and manage time efficiently
  • Demonstrate reliability with consistent attendance
  • Follow management direction and take accountability for tasks
  • Perform additional duties as assigned


Minimum Qualifications

  • Ability to pass a criminal background check
  • Basic computer and data entry skills
  • Previous call center or customer service experience preferred
  • High school diploma or GED required

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.

Company Description

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team.
We offer:
· Opportunities to advance within
· Tremendous bonus opportunities
· Fantastic Supervisors and a Positive environment
· Employee Owned- You will become an employee owner, once qualifications to participate are met!
· Affordable benefits for you, your spouse, and/or children after 90 days
· Paid time off and paid holidays after 90 days
Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

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