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Advanced Call Center Jobs (NOW HIRING)

Corning Credit Union

Call Center Specialist

Corning, NY · On-site

$21 - $25.50/hr

NY Call Center Specialist Location: This is an in-person role located in Corning, NY Corning Credit ... The ability to read and comprehend moderate to advanced instructions and correspondence * The ...

Corning Credit Union

Call Center Specialist

Wilmington, NC · On-site

$14.25 - $17.75/hr

NC Call Center Specialist Location: This is an in-person role located in Wilmington, NC Corning ... The ability to read and comprehend moderate to advanced instructions and correspondence * The ...

MCI Careers

Call Center Supervisor

Savannah, GA

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · On-site

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

EmergeOrtho

Call Center Specialist

Greensboro, NC · On-site

$16.25 - $20.25/hr

Description Join EmergeOrtho as a Call Center Specialist - Hiring Immediately! EmergeOrtho is ... Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

EmergeOrtho

Call Center Specialist

Greensboro, NC · On-site

$14.50 - $18.25/hr

Description Join EmergeOrtho as a Call Center Specialist - Hiring Immediately! EmergeOrtho is ... Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and ...

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Advanced Call Center information

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How much do advanced call center jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for advanced call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in an advanced call center role, and how can they be managed?

Advanced call center professionals often encounter challenges such as handling complex customer inquiries, managing high call volumes, and adapting to quickly evolving technologies. To manage these, it's important to develop strong problem-solving skills, remain calm under pressure, and leverage available support systems such as knowledge bases and team leads. Ongoing training and collaboration with colleagues also play a vital role in staying current and delivering high-quality customer service.

What is an Advanced Call Center?

An Advanced Call Center is a customer service operation that uses sophisticated technologies and processes to handle large volumes of inbound and outbound calls efficiently. These centers often employ tools like automated call distribution, interactive voice response (IVR) systems, and customer relationship management (CRM) software to improve service quality and agent productivity. Advanced Call Centers may also provide multi-channel support, including email, chat, and social media, to meet diverse customer needs. Their goal is to enhance customer satisfaction while optimizing business operations.

What are the key skills and qualifications needed to thrive as an Advanced Call Center Representative, and why are they important?

To thrive as an Advanced Call Center Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions requiring additional training or experience. Familiarity with customer relationship management (CRM) software, telephony systems, and ticketing platforms is typically required. Outstanding interpersonal skills, patience, and resilience under pressure help individuals excel in handling complex customer inquiries. These skills ensure efficient resolution of customer issues, maintain customer satisfaction, and contribute to the overall success of the call center.
More about Advanced Call Center jobs
What cities are hiring for Advanced Call Center jobs? Cities with the most Advanced Call Center job openings:
What job categories do people searching Advanced Call Center jobs look for? The top searched job categories for Advanced Call Center jobs are:
Advanced Call Center jobs near you
Infographic showing various Advanced Call Center job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Advanced Dermatology

Aurora, CO • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Classification: Hourly
Pay Range: $18.50
Department: Call Center
Reports to: Call Center Supervisor
Call Center Essential Job Duties:
  • Taking calls in a multi-line phone system.
  • Managing high volume schedules for numerous providers.
  • Scheduling appointments and procedures for multiple providers and location.
  • Effectively dispatching calls to the appropriate personal.
  • Taking accurate messages with all necessary information and sending them to appropriate personal.
  • Verifying and updating patient information.
  • Verifying Referrals and Authorizations.
  • Processing and distributing faxes.
  • Tracking cosmetic packages.
  • Processing and logging payments for copays and cosmetic procedures/product.
  • Scanning and attaching documents.
  • Data Entry.
  • Various administrative tasks as required.
Competency
  • Answer phones.
  • Schedule, confirm, cancel and or reschedule appointments.
  • Resolve patient questions, and direct patients to the proper resources for further assistance with their questions or concerns.
  • Verifying and updating patient information including demographics and insurance.
  • Verifying Referrals and Authorizations for services.
  • EMR knowledge.
  • Data entry.
  • Know how to operate computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
  • Proficient with written, communication and basic math skills.
  • Compliant with HIPAA and OSHA.
Education, Experience, and Licensing Requirements/Skills:
  • High School Diploma or GED.
  • Must be proficient with verbal and written communication.
  • Must be able to work in a fast-paced, high-volume environment.
  • Excellent Multi-tasking skills and flexibility.
  • Experience with EMR (electronic medical records), HIPAA, insurance and referrals preferred.
  • Basic Computer Skills. (Microsoft Word, Excel, 50 to 80 wpm)
  • Spanish speaking preferred.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
This is largely a sedentary role; however, some scanning is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
Position Type and Expected Hours of Work
This is a full-time 40 hours position. Days and hours of work are between Monday through Friday, 8:00 a.m. to 5:01 p.m.
Travel
To other office locations as required.
Benefits
Full time employees are offered Medical, Dental, Vison coverage, paid holiday, vacation and sick leave.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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