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Advanced Call Center Jobs (NOW HIRING)

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

myDermRecruiter

Call Center Agent

Youngstown, OH · On-site

$14 - $18.50/hr

At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with ... We are currently seeking Call Center Specialists with experience in patient registration and ...

Optima Dermatology

Call Center Agent

Boardman, OH · On-site

$12.50 - $16.50/hr

At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with ... We are currently seeking Call Center Specialists with experience in patient registration and ...

Optima Dermatology

Call Center Agent

Boardman, OH

$12.50 - $16.50/hr

At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with ... We are currently seeking Call Center Specialists with experience in patient registration and ...

Optima Dermatology

Call Center Agent

Boardman, OH

$12.50 - $16.50/hr

At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with ... We are currently seeking Call Center Specialists with experience in patient registration and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves ... programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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How much do advanced call center jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for advanced call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Advanced Call Center Representative, and why are they important?

To thrive as an Advanced Call Center Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions requiring additional training or experience. Familiarity with customer relationship management (CRM) software, telephony systems, and ticketing platforms is typically required. Outstanding interpersonal skills, patience, and resilience under pressure help individuals excel in handling complex customer inquiries. These skills ensure efficient resolution of customer issues, maintain customer satisfaction, and contribute to the overall success of the call center.

What are some common challenges faced by professionals in an advanced call center role, and how can they be managed?

Advanced call center professionals often encounter challenges such as handling complex customer inquiries, managing high call volumes, and adapting to quickly evolving technologies. To manage these, it's important to develop strong problem-solving skills, remain calm under pressure, and leverage available support systems such as knowledge bases and team leads. Ongoing training and collaboration with colleagues also play a vital role in staying current and delivering high-quality customer service.

What is an Advanced Call Center?

An Advanced Call Center is a customer service operation that uses sophisticated technologies and processes to handle large volumes of inbound and outbound calls efficiently. These centers often employ tools like automated call distribution, interactive voice response (IVR) systems, and customer relationship management (CRM) software to improve service quality and agent productivity. Advanced Call Centers may also provide multi-channel support, including email, chat, and social media, to meet diverse customer needs. Their goal is to enhance customer satisfaction while optimizing business operations.
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Advanced Call Center jobs near you
Infographic showing various Advanced Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Customer Service Representative - Harlingen, TX

Customer Service Representative - Harlingen, TX

Advanced Call Center Technologies LLC

Harlingen, TX • On-site

$15.50 - $21.25/hr

Full-time

Posted 3 days ago

Advanced Call Center Technologies rating

4.5

Company rating: 4.5 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

65th of 71 rated call and contact centers

Job description

Advanced Call Center Technologies - Job Description
Call Center Representative - Agent
Reports To: Operations Supervisor
Department: Operations
FLSA Status: Non-exempt
Summary
Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities
  • Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
  • Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
  • Multitasks by documenting information while speaking with the consumer.
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
  • Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
  • Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.
  • Regular, predictable, and reliable attendance is critical to success in this role.
  • Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
  • Other duties as assigned by management.

Essential Physical and Communication Requirements
  • Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information.
  • Ability to hear inbound calls and verbal instructions clearly in real-time.
  • Ability to speak clearly and effectively to customers and team members on the telephone and in person.
  • Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information.

Competency Requirements
  • Data Entry Accuracy - Good attention to detail and basic computer skills.
  • Communication Skills - Clear communication with employees and customers.
  • Background Check - Must be able to successfully pass a criminal background check.

Education and/or Experience
  • High School Diploma or GED required.
  • Previous call center or customer assistance experience preferred.

Computer Skills
  • Good typing skills.
  • Ability to navigate multiple computer screens and applications.

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.

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