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Advanced Call Center Jobs (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves ... programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

The Sydney Call Centre

Remote Call Center Representative

$16.50 - $20.50/hr

Remote Call Center Representatives MCI is one of the fastest-growing tech-enabled business services ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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How much do advanced call center jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for advanced call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in an advanced call center role, and how can they be managed?

Advanced call center professionals often encounter challenges such as handling complex customer inquiries, managing high call volumes, and adapting to quickly evolving technologies. To manage these, it's important to develop strong problem-solving skills, remain calm under pressure, and leverage available support systems such as knowledge bases and team leads. Ongoing training and collaboration with colleagues also play a vital role in staying current and delivering high-quality customer service.

What is an Advanced Call Center?

An Advanced Call Center is a customer service operation that uses sophisticated technologies and processes to handle large volumes of inbound and outbound calls efficiently. These centers often employ tools like automated call distribution, interactive voice response (IVR) systems, and customer relationship management (CRM) software to improve service quality and agent productivity. Advanced Call Centers may also provide multi-channel support, including email, chat, and social media, to meet diverse customer needs. Their goal is to enhance customer satisfaction while optimizing business operations.

What are the key skills and qualifications needed to thrive as an Advanced Call Center Representative, and why are they important?

To thrive as an Advanced Call Center Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions requiring additional training or experience. Familiarity with customer relationship management (CRM) software, telephony systems, and ticketing platforms is typically required. Outstanding interpersonal skills, patience, and resilience under pressure help individuals excel in handling complex customer inquiries. These skills ensure efficient resolution of customer issues, maintain customer satisfaction, and contribute to the overall success of the call center.
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Advanced Call Center jobs near you
Infographic showing various Advanced Call Center job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Specialist

Call Center Specialist

The Alaska Club

Anchorage, AK • On-site

$17 - $21.50/hr

Other

Posted 17 days ago

The Alaska Club rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

25th of 61 rated gym and leisure clubs

Job description

Call Center Specialist

Are you a people-person who enjoys helping others? Are you looking for a way to expand your previous experience in customer service? The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience.

Call center associate duties may include:

  • Interact with customers to provide information for entire shift
  • Maintain productivity standards
  • High level of professional customer service
  • Accurately process transactions regarding products and services
  • Accurately record all customer contacts
  • Move fluently through computer system to track, gather information, and/or troubleshoot customer issues
  • Refer unresolved customer issues to designated department or supervisor for resolution

Required Skills and Experience:

  • Strong computer and typing skills
  • 1-3 years of customer service experience
  • Experience working with Microsoft Office
  • Completion of High School Diploma or equivalent
  • Ability to handle heavy inbound calls
  • Strong organizational skills
  • Ability to work independently
  • Proven ability to meet/exceed performance standards
  • Excellent typing and data entry skills
  • Navigating through multiple databases and using duel computer screens
  • Providing excellent customer service to a large member base
  • Answering a wide variety of member and nonmember questions and finding solutions to problems
  • Professional verbal and written communication skills

Preferred Experience:

  • 1-3 years of call center experience
  • Advanced experience in Microsoft Outlook, Word, Excel

What The Alaska Club employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Alaska Club logo

About Alaska Club

Sourced by ZipRecruiter

We are here to help you make a plan and reach your fitness goals. The best way for you to succeed is to meet with one of our experienced fitness managers to assess your health baseline and help you structure a program. Benefit from instruction on proper exercise selection and technique by working with one of our personal trainers who can develop the right program for you. Our trainers are classified into three experience levels- Advanced, Expert or Master. By working with a trainer, you give yourself a greater chance of success in your quest for fat loss, muscle gain and overall health improvement.

Company size

501 - 1,000 Employees

Headquarters location

Anchorage, AK, US

Year founded

1986

Social media

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