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Tech Support Call Center Jobs (NOW HIRING)

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Child Support Call Center Agent

East Lansing, MI · On-site

$18/hr

Child Support Call Center Agent * E. Lansing, MI, Onsite * $18/hour * Monday - Friday (40 hours ... Excitement for innovative technology. * Calm conflict resolution and problem-solving skills. * 100 ...

Infojini Inc

Helpdesk Support/ Call Center

Denver, CO · On-site

$18 - $23.25/hr

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... We offer an excellent compensation package We are looking for Helpdesk Support/ Call Center in ...

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Tech Support Call Center information

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$27K

$43.5K

$66K

How much do tech support call center jobs pay per year?

As of Jun 1, 2026, the average yearly pay for tech support call center in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Call Center representative, and why are they important?

To thrive as a Tech Support Call Center representative, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and remote diagnostic tools is often required. Outstanding communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging situations. These skills and qualities are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining high service standards.

What are some common challenges faced by Tech Support Call Center agents, and how can they be addressed?

Tech Support Call Center agents often encounter challenges such as handling high call volumes, managing frustrated customers, and keeping up with evolving technology. Success in this role requires strong communication skills, patience, and the ability to remain calm under pressure. Many centers provide ongoing training and peer support to help agents stay updated on products and troubleshooting techniques. Additionally, teamwork and knowledge-sharing among colleagues are encouraged to resolve complex issues efficiently and maintain high customer satisfaction.

What are tech support call center jobs?

Tech support call center jobs involve assisting customers with technical issues related to products or services, usually over the phone, chat, or email. Employees in these roles help troubleshoot problems, guide users through solutions, and may also handle software installations or account issues. They require strong communication skills, patience, and a solid understanding of the technology or systems being supported. Tech support agents often use ticketing systems to track customer interactions and ensure issues are resolved efficiently.

What is the difference between Tech Support Call Center vs Customer Service Representative?

AspectTech Support Call CenterCustomer Service Representative
Required CredentialsBasic technical knowledge, sometimes certifications in IT supportCustomer service skills, sometimes basic product knowledge
Work EnvironmentCall centers, technical troubleshootingCall centers, general customer interactions
Employer & IndustryIT companies, tech support providersRetail, telecom, service industries
Common Search & ComparisonTech support vs customer service

Tech Support Call Center roles focus on troubleshooting technical issues and providing IT support, often requiring technical knowledge or certifications. Customer Service Representatives handle general customer inquiries, product questions, and service issues, emphasizing communication skills. While both roles operate in call center environments, their core responsibilities and skill sets differ, making them distinct career paths within customer-facing industries.

More about Tech Support Call Center jobs
What cities are hiring for Tech Support Call Center jobs? Cities with the most Tech Support Call Center job openings:
What states have the most Tech Support Call Center jobs? States with the most job openings for Tech Support Call Center jobs include:
What job categories do people searching Tech Support Call Center jobs look for? The top searched job categories for Tech Support Call Center jobs are:
Tech Support Call Center jobs near you
Infographic showing various Tech Support Call Center job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, 43% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Support Call Center Agent

Support Call Center Agent

Software Guidance & Assistance

Rockville, MD

$15.25 - $20.25/hr

Other

Posted 17 days ago

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD.
Responsibilities :
  • Help field calls from investors, registered representatives and other industry professionals.
Required Skills:
  • Bachelors Degree Required
  • Preferred Call Center or Customer Service experience
  • Outstanding communication skills for interacting with customers in professional and friendly manner

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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