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Tech Support Call Center Jobs (NOW HIRING)

Infojini Inc

Helpdesk Support/ Call Center

Denver, CO

$18 - $23.25/hr

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... We offer an excellent compensation package We are looking for Helpdesk Support/ Call Center in ...

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Tech Support Call Center information

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How much do tech support call center jobs pay per year?

As of Aug 23, 2026, the average yearly pay for tech support call center in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a tech support call center?

Tech support call center jobs involve assisting customers with technical issues related to products or services, usually over the phone, chat, or email. Employees in these roles help troubleshoot problems, guide users through solutions, and may also handle software installations or account issues. They require strong communication skills, patience, and a solid understanding of the technology or systems being supported. Tech support agents often use ticketing systems to track customer interactions and ensure issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a tech support call center representative?

To thrive as a Tech Support Call Center representative, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and remote diagnostic tools is often required. Outstanding communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging situations. These skills and qualities are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining high service standards.

What are some common challenges faced by tech support call center agents, and how can they be addressed?

Tech Support Call Center agents often encounter challenges such as handling high call volumes, managing frustrated customers, and keeping up with evolving technology. Success in this role requires strong communication skills, patience, and the ability to remain calm under pressure. Many centers provide ongoing training and peer support to help agents stay updated on products and troubleshooting techniques. Additionally, teamwork and knowledge-sharing among colleagues are encouraged to resolve complex issues efficiently and maintain high customer satisfaction.

What is the difference between Tech Support Call Center vs Customer Service Representative?

AspectTech Support Call CenterCustomer Service Representative
Required CredentialsBasic technical knowledge, sometimes certifications in IT supportCustomer service skills, sometimes basic product knowledge
Work EnvironmentCall centers, technical troubleshootingCall centers, general customer interactions
Employer & IndustryIT companies, tech support providersRetail, telecom, service industries
Common Search & ComparisonTech support vs customer service

Tech Support Call Center roles focus on troubleshooting technical issues and providing IT support, often requiring technical knowledge or certifications. Customer Service Representatives handle general customer inquiries, product questions, and service issues, emphasizing communication skills. While both roles operate in call center environments, their core responsibilities and skill sets differ, making them distinct career paths within customer-facing industries.

More about Tech Support Call Center jobs

What cities are hiring for Tech Support Call Center jobs?

Cities with the most Tech Support Call Center job openings:

What states have the most Tech Support Call Center jobs?

States with the most job openings for Tech Support Call Center jobs include:

What job categories do people searching Tech Support Call Center jobs look for?

The top searched job categories for Tech Support Call Center jobs are:

Tech Support Call Center jobs near you
Infographic showing various Tech Support Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Technical Support Call Center Manager

Celerant Tech

Iselin, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

Job description

Description:

Technical Support Call Center Manager

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.

Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.

The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.

Responsibilities:

- Oversee all call center operations and staff

- Prepare work schedules and adjust staffing based upon volume forecasts

- Hire and onboard new team members

- Enable and motivate staff to provide a high level of customer satisfaction

- Ensure that team members meet company standards for professionalism

- Monitor and address responsiveness for tasks

- Prioritize and escalate tasks based upon multiple factors

- Evaluate performance through reporting and analysis

- Proactively effect change by improving management and processes

- Develop agents and supervisors through training and mentoring

- Collaborate with other managers to satisfy customers and achieve company goals

Requirements:

- Management or supervisory experience in a call center

- College degree or course credits in management, administration or supervisory area

- Effective use of Microsoft Office and business applications

- Experience with analyzing staff and business data and effecting changes based upon that data

- Handles change with a positive attitude

Optional Skills:

- Ability to remotely manage team members

- Experience as an agent in a call center for technical products or services

- Basic SQL knowledge

Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.

Optional Dental and Eye Care Coverage Available.


Requirements:

Requirements:

- Management or supervisory experience in a call center

- College degree or course credits in management, administration or supervisory area

- Effective use of Microsoft Office and business applications

- Experience with analyzing staff and business data and effecting changes based upon that data

- Handles change with a positive attitude