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Tech Support Call Center Jobs (NOW HIRING)

Comtech LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Responsible for providing the day to day operations of the IT Support Call Center according to knowledgebase instructions. * Ensure that the Tier 1 Call Center (PC Phone Support) client support ...

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Responsible for providing the day to day operations of the IT Support Call Center according to knowledgebase instructions. * Ensure that the Tier 1 Call Center (PC Phone Support) client support ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

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Tech Support Call Center information

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$27K

$43.5K

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How much do tech support call center jobs pay per year?

As of Jun 2, 2026, the average yearly pay for tech support call center in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Call Center representative, and why are they important?

To thrive as a Tech Support Call Center representative, you need strong troubleshooting abilities, technical knowledge of relevant products or software, and typically a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and remote diagnostic tools is often required. Outstanding communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging situations. These skills and qualities are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining high service standards.

What are some common challenges faced by Tech Support Call Center agents, and how can they be addressed?

Tech Support Call Center agents often encounter challenges such as handling high call volumes, managing frustrated customers, and keeping up with evolving technology. Success in this role requires strong communication skills, patience, and the ability to remain calm under pressure. Many centers provide ongoing training and peer support to help agents stay updated on products and troubleshooting techniques. Additionally, teamwork and knowledge-sharing among colleagues are encouraged to resolve complex issues efficiently and maintain high customer satisfaction.

What are tech support call center jobs?

Tech support call center jobs involve assisting customers with technical issues related to products or services, usually over the phone, chat, or email. Employees in these roles help troubleshoot problems, guide users through solutions, and may also handle software installations or account issues. They require strong communication skills, patience, and a solid understanding of the technology or systems being supported. Tech support agents often use ticketing systems to track customer interactions and ensure issues are resolved efficiently.

What is the difference between Tech Support Call Center vs Customer Service Representative?

AspectTech Support Call CenterCustomer Service Representative
Required CredentialsBasic technical knowledge, sometimes certifications in IT supportCustomer service skills, sometimes basic product knowledge
Work EnvironmentCall centers, technical troubleshootingCall centers, general customer interactions
Employer & IndustryIT companies, tech support providersRetail, telecom, service industries
Common Search & ComparisonTech support vs customer service

Tech Support Call Center roles focus on troubleshooting technical issues and providing IT support, often requiring technical knowledge or certifications. Customer Service Representatives handle general customer inquiries, product questions, and service issues, emphasizing communication skills. While both roles operate in call center environments, their core responsibilities and skill sets differ, making them distinct career paths within customer-facing industries.

More about Tech Support Call Center jobs
What cities are hiring for Tech Support Call Center jobs? Cities with the most Tech Support Call Center job openings:
What states have the most Tech Support Call Center jobs? States with the most job openings for Tech Support Call Center jobs include:
What job categories do people searching Tech Support Call Center jobs look for? The top searched job categories for Tech Support Call Center jobs are:
Tech Support Call Center jobs near you
Infographic showing various Tech Support Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 87% Full Time, 4% Part Time, 2% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Helpdesk Support

Comtech LLC

Washington, DC • On-site

$22.75 - $30.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Helpdesk Support

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3.

Job Description

Job Title: Sr Helpdesk

Location: Washington, DC

Job Description:

  • Receive customer IT service requests via telephone, chat, fax, e-mail.
  • Troubleshoot and triage service requests over the phone and/or via remote access.
  • Resolve service tickets or escalate to other support entities as needed and within Service Level Agreement (SLA) according to knowledgebase instructions.
  • Perform incident management to ensure trouble tickets are addressed in a timely fashion according to designated service level agreements and knowledgebase instructions.
  • Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion according to knowledgebase instructions.
  • Serve as the primary support interface between company IT departments and all company end-users.
  • Forward undocumented service-related issues and proposed resolution to team lead for inclusion in the knowledgebase.
  • Document calls in the Ticket Management System to ensure proper tracking and resolution according to knowledgebase instructions.
  • Provide 24/7 coverage for all Tier I customer related issues.
  • Open a service ticket for every customer interaction according to knowledgebase instructions.
  • Responsible for providing the day to day operations of the IT Support Call Center according to knowledgebase instructions.
  • Ensure that the Tier 1 Call Center (PC Phone Support) client support expectations are met through first call problem resolution efforts. Documents calls in the Call-Tracking system to ensure proper tracking and resolution according to knowledgebase instructions.
  • Ensure that day-to-day User Support Call Center expectations are met according to knowledgebase instructions.
  • Interfaces with customers and Authority IT Support Staff employing a high degree of tact and diplomacy to promote a positive image of the department according to knowledgebase instructions.
  • Interface with company personnel to report, coordinate and possibly resolve any desktop related issues according to knowledgebase instructions.
  • Ensure that management decisions made to improve the overall customer support of the IT/DCI User Support Call Center are continually carried through.
  • Attend, when necessary, meetings with company IT/DCI and project management staff.
  • Provide positive support by projecting a positive attitude by maintaining courtesy and professionalism with customers, co-workers and management.
Qualifications

Requirements:

  • Minimum 1 to 5 years experience in a high profile and fast-paced Help Desk/Call Center environment required.
  • Demonstrated expertise in Microsoft operating systems.
  • A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
  • An aptitude for providing positive customer service.
  • Experience within an Information Technology Helpdesk/Call Center environment.
  • Good communications, problem solving and technical writing skills.
  • An in-depth knowledge of relevant operating systems, applications, printers and other hardware preferred.
  • Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and holidays.
  • Displays courtesy and sensitivity.
  • Manages difficult or emotional customer situations well.
  • Meets commitments.
  • Responds promptly to customer needs.
  • Solicits customer feedback to improve service.
  • Use internal knowledgebase on every interaction.
  • Provide knowledgebase content on a weekly basis Submissions must include a valid email address.

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