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It Call Center Jobs (NOW HIRING)

krg technology inc

IT Call centre support

Cary, NC · On-site

Kind Regards, Sudhakaran M Technical Recruiter KRG Technologies Inc Phone: 661 367 8000 Ext - 221 | Email: sudhakaran at krgtech.com Minimum 6 months to a year of IT call center experience Active ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The ideal candidate is a hands-on, detail-oriented leader with a strong background in IT call center or service desk operations, workforce management, and team leadership. They bring a passion for ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

Directly supervise a team of IT Call Center agents, providing real-time guidance, coaching, and performance feedback to ensure consistent adherence to service delivery standards and call handling ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

Directly supervise a team of IT Call Center agents, providing real-time guidance, coaching, and performance feedback to ensure consistent adherence to service delivery standards and call handling ...

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It Call Center information

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How much do it call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an IT call center?

An IT Call Center is a centralized office where trained IT professionals provide technical support and assistance to customers or employees, usually over the phone, email, or chat. The staff help resolve issues related to computer hardware, software, networking, and other technology services. IT Call Centers are crucial for companies that rely on technology, as they ensure quick troubleshooting and minimize downtime. They also often serve as the first point of contact for reporting technical problems and can escalate issues to higher-level support if needed.

How does an IT call center representative typically collaborate with other departments to resolve technical issues?

IT Call Center representatives often work closely with technical support teams, network administrators, and sometimes software developers to address and resolve complex user issues. When a problem cannot be solved during the initial call, representatives create detailed tickets and escalate them to the appropriate teams, ensuring all relevant information is communicated. Regular follow-ups and cross-departmental meetings are common to keep everyone updated on ongoing issues. This collaborative approach helps ensure timely and effective solutions for users while providing opportunities to learn from other IT professionals.

What are the key skills and qualifications needed to thrive as an IT call center representative, and why are they important?

To thrive as an IT Call Center Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively address user issues and maintain a positive customer experience. These skills ensure efficient resolution of technical problems, high customer satisfaction, and smooth operation of IT support services.

What is the difference between It Call Center vs Customer Support Specialist?

AspectIt Call CenterCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, problem-solving
Employer & Industry UsageIT companies, tech support centersRetail, service industries, tech companies
Common Search & ComparisonYesNo

The It Call Center and Customer Support Specialist roles both involve assisting customers, but the It Call Center typically focuses on technical support within a call center environment, requiring technical certifications. Customer Support Specialists often handle general inquiries and may work in various industries, with less emphasis on technical credentials. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is it hard to work in an IT call center?

Working as an IT call center agent involves handling technical support inquiries, requiring good communication skills and basic technical knowledge. The job can be fast-paced and may involve dealing with frustrated customers, but training and familiarity with common tools like ticketing systems can help manage the workload effectively.
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It Call Center jobs near you
Infographic showing various It Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

IT Call centre support

Cary, NC • On-site

krg technology inc
IT Services • 201 - 500 employees
Learn more about krg technology incexternal

Contractor

Re-posted 3 days ago

Job description

Company Description


Thanks for your time.

Kind Regards,

Sudhakaran M

Technical Recruiter

KRG Technologies Inc 

Phone: 661 367 8000 Ext - 221 | Email: sudhakaran at krgtech.com 



Job Description

Minimum 6 months to a year of IT call center experience

Active Directory experience

Password reset experience

Ticketing System experience

Windows/Outlook troubleshooting experience

Remote Access experience 

Network connection troubleshooting experience

Ability to actively seek a resolution for issue without assistance/think outside the box to aid in closing ticket in timely manner

Escalation experience

Professional attitude


Additional Information

All your information will be kept confidential according to EEO guidelines.




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About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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